Call us: 888-337-2121
View Cart

Hospitality - DVD

hospitality-btm2016
FREE SHIPPING

Free ground shipping on U.S. orders.

mcafee secure
gray starsBe the first one to write a review
Creating a culture of hospitality can set your community apart from the competition, ensure ongoing resident satisfaction, and improve retention of both staff and residents. This training will arm all of your staff with the basic knowledge and skills they need to develop and maintain hospitality in your organization.
$195.00
Qty
FREE SHIPPING

Free ground shipping on U.S. orders over $395.00

mcafee secure
Share on Facebook
Bookmark and Share

Additional information about Hospitality - DVD

2016

Creating a culture of hospitality can set your community apart from the competition, ensure ongoing resident satisfaction, and improve retention of both staff and residents. This training will arm all of your staff with the basic knowledge and skills they need to develop and maintain hospitality in your organization.

Caregiver Information:

  • DVD Training Video
  • Credit Hours: 1
  • The Importance of Hospitality
  • Hospitality Basics

Course Outline

  • The importance of hospitality
  • Who is the customer?
  • Hospitality basics
  • The 10 foot rule
  • Answering the telephone

Resource Packet

All of our staff training DVDs include a resource packet to help you conduct a successful inservice training with your staff. Each downloadable resource packet includes an instructor guide, learner workbook, inservice attendance roster, certificate of completion, quiz, and quiz key.

Running Time

Approximately 10 minutes.

Customer Reviews

Write a reviewNo reviews for this product.
Call us toll-free: 888-337-2121
arrows