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Creating a culture of hospitality can set your community apart from the competition, ensure ongoing resident satisfaction, and improve retention of both staff and residents. This training will arm all of your staff with the basic knowledge and skills they need to develop and maintain hospitality in your organization.
All of our staff training DVDs include a resource packet to help you conduct a successful inservice training with your staff. Each downloadable resource packet includes an instructor guide, learner workbook, inservice attendance roster, certificate of completion, quiz, and quiz key.
Approximately 10 minutes.