While it is not always possible to check emotions at the door, it is possible to figure out what triggers emotional responses and then learn how to respond appropriately. From minimizing frustration to conquering negative self-talk, this training will give individuals the tools they need to control physical responses, re-frame thinking, handle accidental outbursts, and learn long-term strategies for channeling emotions productively.
- Recognize the messages our emotions send us at work
- Understand the trigger-perception-response cycle
- Reframe our thinking to avoid emotional outbursts
- Replace emotional outbursts with productive confrontations
- Recover from your own or another person's emotional outburst
- Employ long-term strategies to channel emotions productively
- The What and Why of Emotions
- All about Triggers
- Strategies for Managing Your Emotions
- Oops! What to Do When an Outburst Happens
- Be a Team Player
- Long-Term Strategies to Channel Emotions Productively
Included in the download:
- A complete courseware package for a 4-hour classroom training event.
- Includes Instructor Guide, Participant Guide, PowerPoint Presentation, Course Overview, Learning Summary, Learning Materials, Action Plan, and Course Evaluation.
- Also included for online learning support, Supplemental Self-Study PowerPoint Course