Internal Customer Service Training Videos
This special offer includes 4 fully reproducible Volumes of assessments. Volumes I and II of Sarah Cook’s Compendium of Questionnaires and Inventories, The Compendium of Learning and Development Quizzes, and 25 Reproducible Instruments for Team Building by Glenn Parker. A total of 163 questionnaires are included in this 4 volume special.
Johnny the Bagger: A True Story of Customer Service, celebrates the incomparable power of customer service delivered from the heart. Based on the work of noted author and speaker, Barbara Glanz, this inspiring new program features the true story of "Johnny," a young man with Down syndrome who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organization.