Call us: 888-337-2121
View Cart

Internal Customer Service Training Videos

Customer-Service-Telephone-Connection-33

Customer Service: The Telephone Connection

Your voice, responsiveness, and product knowledge are the only tools you have to convey the right impression and build customer loyalty over the telephone. (DVD or Video Streaming)
Learn more...
Customer-service-counts-22

Customer Service Counts - Video

This video is the solution. Great for new hires or energizing your current team, it uses humor to show employees that being good at customer service (and taking pride in their work) is not only a job requirement but can be personally satisfying as well. (DVD or Video Streaming)
Learn more...
hrd-4VQ-f.jpg

4 Volume Collection of Questionnaires

This special offer includes 4 fully reproducible Volumes of assessments. Volumes I and II of Sarah Cook’s Compendium of Questionnaires and Inventories, The Compendium of Learning and Development Quizzes, and 25 Reproducible Instruments for Team Building by Glenn Parker. A total of 163 questionnaires are included in this 4 volume special.

Learn more...
howtoaskpositive.jpg

How to Ask Positive Questions - DVD

The Hidden Communication Skill That Will Make Your Next Team Meeting More Productive

With John O'Hurley

Learn more...
CQI2-F44

Compendium of Questionnaires and Inventories Volume 2

The second volume of the popular Compendium of Questionnaires and Inventories has arrived with 48 new assessments, checklists and surveys for increasing self-awareness and stimulating discussion in training and development activities.
Learn more...
50_ACTS_3-F22

The 50 Activities Library - Download

The 50 Activities Library provides trainers and other professionals with a comprehensive library of ready to implement training activities targeted at specific competencies. Everything you need is provided and is right at your fingertips.
Learn more...
getting-the-best.jpg

Getting the Best from Others (DVD)

Good managers, wanting to do the right thing, often miss the boat when it comes to getting the best out of a diverse workforce. (DVD or Video Streaming)
Learn more...
powerdeadeven.jpg

Invisible Rules (Revised) - DVD

Men and women live in different cultures. As a result they have different rules regarding what is considered "appropriate" adult behavior.
Learn more...
powerdeadeven.jpg

The Power Dead-Even Rule (2013 Edition)

Men and women live in different cultures. As a result they have different rules regarding what is considered "appropriate" adult behavior. Unfortunately neither gender is aware of these disparate norms and rules and often misread what is being communicated.
Learn more...
the-goal-dvd

The Goal: The Dramatic Version (DVD)

Like the outstanding and best-selling business book upon which it is based, The Goal shares the inspiring story of Alex Rogo, who used principles like bottlenecks, throughput, and the theory of constraints to transform his mediocre division into a money-making machine.
Learn more...
CQI2-F44

Compendium of Questionnaires and Inventories Volume 2 - Download

The second volume of the popular Compendium of Questionnaires and Inventories has arrived with 48 new assessments, checklists and surveys for increasing self-awareness and stimulating discussion in training and development activities.
Learn more...
vado-courses

Customer Service Basics (e-Learning Course)

Individuals build the skills required to deliver excellent customer service and build customer loyalty.
Learn more...
johnny-frame-grab

Johnny the Bagger: A True Story of Customer Service Training

Johnny the Bagger: A True Story of Customer Service, celebrates the incomparable power of customer service delivered from the heart. Based on the work of noted author and speaker, Barbara Glanz, this inspiring new program features the true story of "Johnny," a young man with Down syndrome who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organization.

Learn more...
Share on Facebook
FREE SHIPPING

Free ground shipping on U.S. orders.

Subscribe to our free: HR Training eNewsletter
mcafee secure
Featured Customers
ibm logo 3m logo us-army logo microsoft logo wal-mart logo Kaiser Logo