Leadership Training Videos & Courses
Johnny the Bagger: A True Story of Customer Service, celebrates the incomparable power of customer service delivered from the heart. Based on the work of noted author and speaker, Barbara Glanz, this inspiring new program features the true story of "Johnny," a young man with Down syndrome who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organization.
Video Streaming Also AvailableGenerations turns the challenge of multiple generations in the workplace into a competitive advantage. By applying the M.E.E.T. approach to the complexities of effectively working in a multigenerational workforce, emerging leaders gain insights, strategies and skills that help minimize generational conflict and strengthen collaboration.
With four generations in today's workplace, differences in attitudes, values, and communication can create misunderstandings and trigger conflicts that reduce morale, teamwork, and productivity. But these differences need not be barriers to a bigger bottom line.
If you can see it, you can be it.” Based on 25 years of experience in Silicon Valley, David DeWalt’s first principle for building a successful enterprise is to communicate a strategic vision—capturing employee loyalty
Explore the problems bedeviling the ethics-building efforts of organizations through this trilogy of programs from Dr. Marianne Jennings. The courses examine pressing topics, including the flaws of the gray-area myth, a lack of understanding why ethics matters, the culture of silence and fear of retaliation, and the pressures that compromise ethical decision-making.
Richard Edelman - Edelman’s annual “Trust Barometer” surveys opinion elites and mass populations across 27 nations, including both developing and developed countries. The latest statistics show a flat-lining trust in business along with more calls for regulation—in spite of steadily dropping confidence in government officials and their ability to get this done. (DVD or Video Streaming)
For the first time in history, there are four generations in the workplace at the same time. Each of these age groups has different expectations and different demands, and employers who cannot recognize these will lose their best employees and see their workplaces in turmoil.
Best-Seller By Lois B. Hart, Ed.D. (2003)
For years, the popular 50 Activities for Developing Leaders, Volume I, has helped trainers effectively introduce and reinforce key skills in leadership training. Now the all-new, second volume reflects the best and latest thinking on leadership theory making it the best tool available for building leadership skills, attitudes and competencies. Developed by two veteran leadership experts, the second edition offers 50 ready-made, proven activities organized into four modules that focus o
Doug Conant, former CEO of Campbell Soup company understands that it’s in the moments of saying “just the right thing at just the right time” that leaders can make a positive, constructive impact on others. (DVD or Video Streaming)
The head of Aflac knows from success and it didn’t take a magic formula for him to achieve it. He believes that two communication philosophies—listening to employees and setting clear expectations—have propelled Aflac to their current status.
Format: Three-Ring Binder
In 50 Activities for Collaborative Management, you’ll find an array of dynamic and engaging exercises to help you explore what makes collaborative management work, its potential benefits and how to experience them in your organization.