Leadership Training Videos & Courses
Would I Work For Me? features front-line supervisors and managers in realistic situations. It follows the career of Tom, first as a newly appointed supervisor, and then as a more experienced manager who has learned from his mistakes. While watching Tom's evolution, viewers learn eight effective management skills that improve motivation, productivity and the bottom line.
Frustrated when you can’t find the right assessments and inventories to use during training sessions? This manual is chock full of an assortment of assessments, checklists and surveys covering a variety of different topic areas.
These activities provide stimulating exercises, realistic case studies, and creative role-plays that will enable your managers and supervisors to sharpen their skills in several key coaching roles - as team leader, facilitator, counselor, and director. Each fully reproducible activity is organized in a user-friendly format with detailed trainer's notes, clear objectives, and suggested variations for customizing the activity to meet your group's needs.
Real change only happens when the decision to change comes from the person doing the changing. Painless Performance Improvement provides managers with a simple and proven technique to help team members improve their own poor performance without the drama, pain or conflict often associated with performance issues.
Performance Reviews - Do you really know how you're performing your responsibilities or how your boss thinks you're performing your responsibilities? Well, let's take a few minutes and look at performance reviews and try to understand the importance of these reviews.
Watch superb customer service in action with this program. Visit a variety of settings and see how service principles apply to each of them. Whatever industry you're in, Quality Service in the Public Sector can boost your staff's service skills, so that you can serve, satisfy and keep your customers.
How would you respond if told that only 25% of the time spent in any given process adds value to your product or service? Rath & Strong's John Guaspari and Edward Hay present a simple, but effective concept - don't spend time on anything that has no value in the eyes of the customer.