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As the complexity of work increases, the range in productivity from the most productive worker to the least continues to broaden. Leaders must therefore hold their teams accountable for results; emphasize training and skill development; and provide the tools necessary to excel. A principal authority on high-performance systems, Zenger provides fifteen practical suggestions to help your organization develop an environment that encourages your workforce to flourish.
John H. (Jack) Zenger, PhD, is the former chairman of Times Mirror Training, Inc., a corporation that included Learning International, Kaset International, Zenger-Miller, Inc., and Allen Communication, the largest group of training companies in the world. In 1997, he co-founded Zenger-Miller, which was twice selected as one of Inc. magazines 500 fastest growing privately-held companies. He is the author or co-author of six books, including "Results-Based Leadership."