Call us: 888-337-2121
View Cart

Learning to Listen 3ed - Starter Kit

learning-to-listen_fg-set
FREE SHIPPING

Free ground shipping on U.S. orders.

mcafee secure
gray starsBe the first one to write a review
Learning to Listen is a communication assessment and soft-skills training program that measures both visible and invisible listening skills. This listening skills test helps individuals to develop their strengths and improve upon their weaknesses so they are better equipped to handle customer complaints, negotiate contracts, manage teams, and more. Learning to Listen is a great foundation for any communication skills training program.
hrdq-0149E3FG
$449.00
Qty
FREE SHIPPING

Free ground shipping on U.S. orders over $395.00

mcafee secure
Share on Facebook
Bookmark and Share

Additional information about Learning to Listen 3ed - Starter Kit

Everything you need to get started with Learning to Listen, including a comprehensive Facilitator Guide and 6 Print Self Assessments. Additional Self Assessments may be purchased separately. 

Facilitator Guide includes: 

  • Learning to Listen Overview and Introduction
  • Administering Learning to Listen
  • About the Microsoft PowerPoint Presentation
  • Experiential Learning Methodology
  • Theoretical Background
  • Technical Development
  • References
  • Workshop-At-A-Glance
  • Preparation Checklist
  • Facilitator Instructions
  • Optional Activities
  • Alternative Training Design
  • Blank Training Outline
  • Related Materials from HRDQ
  • Barriers to Effective Listening Handouts
  • Certificate of Achievement
  • Training Evaluation
  • Overhead Transparencies: tear-out pages from the back of the facilitator set that you can copy to create your own overhead materials
  • Sample Participant Materials

Self Assessment includes: 

  • Assessment with pressure-sensitive response form
  • The Importance of Listening
  • Scoring and Charting Your Results
  • Interpreting Your Scores
  • Dimensions of Listening
  • Taking Action to Continue Learning

Learning to Listen is a communication assessment and soft-skills training program that measures both visible and invisible listening skills. This listening skills test helps individuals to develop their strengths and improve upon their weaknesses so they are better equipped to handle customer complaints, negotiate contracts, manage teams, and more. Learning to Listen is a great foundation for any communication skills training program.

Facilitator Guide Table of Contents:
  1. Introduction
  2. Program Overview
  3. What to Do First
  4. The Importance of Listening Skills at Work
  5. A Definition of Listening
  6. Barriers to Listening
  7. The Listening Model
  8. The Dimensions of Listening
  9. References
  10. Administering the Assessment
  11. Scoring and Charting the Assessment
  12. Understanding the 30 Statements
  13. Technical Development
  14. Preparation
  15. Workshop at a Glance
  16. Module 1: Understanding Listening
  17. Module 1: Practicing Effective Listening
  18. Module 3: Development Planning
  19. Module 4: Putting It All Together
  20. Appendix

How It Works

The Learning to Listen self-assessment is available in both online and printed formats. Using one-on-one conversations as a frame of reference, individuals respond to a series of 30 statements, choosing from a five-point scale of "almost always" to "almost never." Results reveal an overall listening effectiveness score as well as subscores in three dimensions: staying focused, capturing the message, and helping the speaker. The inventory takes approximately ten minutes to complete and we recommend you allow about an hour for the interpretation of results.

In addition to the self-assessment, the Learning to Listen facilitator set includes all the tools you need to lead a half-day session. The third edition also offers online assessment options for both individual users and self-study learning that feature a personalized, comprehensive interpretation of results plus the listening model, a review of responses, and development exercises to help improve performance.

Uses and Applications

Learning to Listen is appropriate for all individuals, but it's especially useful for supervisors, managers, customer service representatives, sales professionals, consultants, negotiators, and anyone who spends a significant amount of time in a listening role. It can be used as a stand-alone communication assessment, the centerpiece of a soft-skills training program, or part of a more comprehensive curriculum on topics such as:
  • Communication
  • Performance coaching
  • Customer service
  • Needs assessment
  • Selling skills
  • Supervising
  • Negotiating
  • Giving and receiving feedback
Learning Outcomes
  • Determine listening effectiveness in three dimensions
  • Explore the visible and invisible aspects of listening
  • Learn what it takes both physically and mentally to listen
  • Understand common barriers to effective listening
  • Create a plan to put new skills into immediate action

Customer Reviews

Write a reviewNo reviews for this product.
Call us toll-free: 888-337-2121
arrows