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Listening Skills Training Videos

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Listening Effectiveness Profile Facilitator's Guide

A relatively small number of people can actually listen with true understanding and empathy. The Listening Effectiveness Profile provides a highly structured process through which to assess an individual's current capacity to listen attentively.
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Communication Breakdown - DVD

Release - 2007

Communication is the foundation for everything we do in the workplace. It happens every day, all the time. This program identifies the seven communication breakdowns most likely to undermine organizational success, and gives tips on how to avoid them.

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Frontline Management Training DVD Library

Learn the basic skills necessary to compete in today's complex marketplace with the new Frontline Library. These programs provide the fast-paced material needed to improve the performance of the new employee or the long-time veteran.
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Communication: The #1 Job Skill DVD

Using vignettes demonstrating good communication, this program covers such topics as introductions and titles, phone etiquette, asking questions, active listening, using I-messages, and communicating a positive attitude.
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Total JWA Video Library (45 DVDs)

The total library package for $5,995.00 contains every program found in the JWA Video catalog in DVD format.
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Basic Management Training Complete Series

Basic Management is the first grouping in a series of workshop collections that are designed to fully develop your managers. Each workshop is designed as a stand-alone workshop and can be delivered in any order. We suggest that you start your beginning managers out with the Basic Management Series and move them up the ladder to the Advanced Management Series, and then on to the Leadership Series. (This series is provided as a site license with unlimited customization and reproduction at a single location of all the workshops.)
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Succeed By Listening (DVD)

An old philosopher once said: "One mouth, two ears," meaning (we think) that we should listen at least twice as much as we speak. It seems so easy to do and yet it can be oh so difficult. To help in this never ending battle, we are offering Succeed By Listening with listening expert Madelyn Burley-Allen.
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Customer Service Basics: Service with a Smile Training Video

In this humorous video that is reminiscent of “The Office”, join the employees of the fictitious Lucky Star Coffee Company as they learn about customer service. Mark, the shop manager, thinks he’ll be leading a training seminar on good customer service.

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10-Minute HR Trainer

The 10-Minute HR Trainer is the easy way to deliver valuable human resource management training meetings in as little as 10 minutes. It includes everything you need for training- meeting outlines, handouts, quizzes, etc. Put it to work in your organization and stop worrying!
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Customer Service Strategies That Work – DVD

Your Company is Only as Good As Your Weakest Employee. Your employees and their customer service skills may be the only thing that differentiates you from the competition. Customers are more sophisticated and educated than ever before. That’s why it’s critically important to make sure employee skills are constantly updated to meet ever-rising customer expectations
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Communication Skills for Managers (e-Learning Course)

Managers build and strengthen their communication skills to work more effectively with their employees, peers and organization leaders. (8-Courses)
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5 Minute Time Management / Study Skills Activities

Use these 5 Minute Activities as a quick, easy, and effective plan to break the ice, fill extra minutes of class time and get students excited to learn! Each activity is calculated to last 5-10 minutes.
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50 Activities for Dealing With Difficult Discussions at Work

Teach employees how to be better and more confident communicators – in just a matter of minutes.
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Accelerate Your Business DVD

How can any organization consistently improve its most important desired outcomes, and do it in a way that is sustainable? In the end, it comes down to mastering simple, practical processes that can be repeated over and over again. In this content-loaded seminar
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Adventure Simulations Collection - Electronic Download

The Adventure Simulations Collection contains twelve exciting easy-to-administer training activities that build teamwork and cooperation and improve other key skills, like problem-solving, decision-making, planning, active listening, and much more. These experiential learning activities are fun, challenging, and dramatically enhance the value of any training program. Delivered electronically for immediate access and printing at your PC.
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Use the Telephone the Right Way Training DVD

Good common sense telephone techniques and old-fashion courtesy--especially in today's digital age--often define crucial business moments.
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Winning Telephone Tips Training DVD

The 30 action tips in this program can be put to use immediately and is perfect for everyone in your organization to improve telephone skills and workplace efficiency - anyone from the mail room to the office of the president will benefit.
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Power of Listening

Despite advances in technology, listening remains a very human process. The Power of Listening training video explains that true listening requires that individuals make the conscious choice to listen well and that they exercise both skill and effort.
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Nobody’s Listening

This humorous video shows the chaos that erupts when a busy manager fails to listen. Fortunately, he gets a "do-over" and things improve.
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Exploring Personal Styles Activity Collection

This award-winning compilation of programs includes valuable insight for patients, as well as essential training topics for healthcare professionals.

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Get Fit For Coaching - Starter Kit

Get Fit for Coaching identifies and assesses areas of strength and improvement based on 5 critical skills found in research and literature: Building Rapport, Observing and Analyzing, Questioning and Listening, Providing Feedback, and Facilitating Learning.
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