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Listening Training Videos & Courses

Our listening training videos are an essential tool for organizations to educate their employees on how to become active listeners, understand different communication styles, and build stronger relationships with colleagues and clients.
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Effective Listening Workshop

This workshop presents techniques for accurately interpreting both verbal and non-verbal aspects of a message in order to improve overall job performance. Participants will analyze a series of barriers to effective listening and methods to successfully overcome them. The workshop is designed for all employees, managers, supervisors, and leaders whose productivity and performance depends upon superior listening, comprehension, and concentration skills.
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CommunicationSkillsDVD

Communication Skills That Work

Are you uncomfortable when you have to confront someone? Do you cringe at conflict? Would you like to create more harmony and cooperation? In this seminar, you’ll not only learn tools to communicate more effectively, you’ll gain the confidence to stand up to bullies, and speak your truth with grace. No longer will you have to run away from conflict or confrontation.

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20 Reproducible Workshops for Listening Skills (Download)

Train your staff to listen with skill and sensitivity. This volume contains 20 ready-to-use workshops including detailed notes for the trainer, handouts, and reproducible participant materials. Each workshop takes 1-3 hours to complete.
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CreatingCustomersforLifeDVD

Creating Customers for Life

This exciting and idea loaded seminar is Michael Wickett’s best sales training program ever. He delivers practical and powerful strategies for connecting with customers at a deeper level through questions, listening, and communication excellence.

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PowerTalking

Power Talking

This content-loaded seminar will give you specific ideas on how to be more positive and persuasive in everyday conversational interactions.

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Relating to Others Workshop Series

This interactive workshop helps managers develop the necessary skills for giving clear information, getting unbiased information, listening and organizing.
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The Truth About Lying

What is the cost of being lied to? How can you tell when people are being dishonest with you? Explore these and other important questions in this eye-opening, fascinating program that dispels myths about lying, and gives you the cold hard facts.
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20TrainingWorkshopsforListeningSkills

20 Training Workshops for Listening Skills

Train your staff to listen with skill and sensitivity. This volume contains 20 ready-to-use workshops including detailed notes for the trainer, handouts, and reproducible participant materials. Each workshop takes 1-3 hours to complete.
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100 Reproducible Workshops - PDF Download

For many professional skills and competencies, this 5-volume set can start you in the right direction or complete existing programs that lack a key skill. You get 100 workshops that range from 1 to 3 hours in length.
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PhonePower

Phone Power

Telephone sales skills are critical to anyone in telemarketing, inside sales, outside sales, collections, and even customer service. And when it comes to telephone sales skills, George Walther wrote the book on the subject (Phone Power, Putnam Books).
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50 Communication Activities, Icebreakers & Exercises - Download

Communication plays such a big part in our lives today. Yet sometimes we get busy and forget just how important communication is to our success, relationships and happiness.

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50 Activities for Developing Management Skills

50 fully reproducible activities ranging from 1 to 3 hours in length. There is skill development for the following managment skills: Problem Solving, Communication, Self Development, Self Exploration, Listening, Distance Management, Disciplining employees, Decision making, Leading Meetings, Managing Stress and more.
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Rapid Skillbuilder Library - 2 Volume Set

The Rapid Skillbuilder Library - 2 Volume Set comes complete with one copy of all 42 of the Rapid Skillbuilder Series. Each Volume includes 21 different skillbuilders.
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50 Activities for Conflict Resolution - PDF Download

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This collection introduces the issue of conflict and its resolution as a part of workshops on management, leadership, communication, negotiation and diversity.

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50 Communications Activities, Icebreakers, and Exercises (Print Version)

Communication plays such a big part in our lives today. Yet sometimes we get busy and forget just how important communication is to our success, relationships and happiness.
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Communication Skills In Interpersonal Relations

Communication Skills In Interpersonal Relations

The ability of assistants to communicate effectively is key to the quality of care they are able to provide. Aging, disease processes, and other chronic conditions may lead to behavior changes.
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ConversationStrategiesDVD

Conversation Strategies for Preeminence

How can you create conversations that help others grow? How can you make every meeting a once-in-a-lifetime experience that inspires others? How can you be more present in all of your interactions? How can you be recognized as the best? These and many more questions are answered in this unforgettable, power packed program featuring one of North America's most extraordinary speakers, Mike Lipkin.

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4 Volume Collection of Questionnaires

This special offer includes 4 fully reproducible Volumes of assessments. Volumes I and II of Sarah Cook’s Compendium of Questionnaires and Inventories, The Compendium of Learning and Development Quizzes, and 25 Reproducible Instruments for Team Building by Glenn Parker. A total of 163 questionnaires are included in this 4 volume special.

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Listening Effectiveness Profile Facilitator's Guide

A relatively small number of people can actually listen with true understanding and empathy. The Listening Effectiveness Profile provides a highly structured process through which to assess an individual's current capacity to listen attentively.
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CustomerServiceStrategiesThatWork

Customer Service Strategies That Work

Your Company is Only as Good As Your Weakest Employee. Your employees and their customer service skills may be the only thing that differentiates you from the competition. Customers are more sophisticated and educated than ever before. That’s why it’s critically important to make sure employee skills are constantly updated to meet ever-rising customer expectations

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50 Activities for Dealing With Difficult Discussions at Work

Teach employees how to be better and more confident communicators – in just a matter of minutes.

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AccelerateBusinessDVD

Accelerate Your Business

How can any organization consistently improve its most important desired outcomes, and do it in a way that is sustainable? In the end, it comes down to mastering simple, practical processes that can be repeated over and over again. In this content-loaded seminar
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