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This course addresses preventing challenging situations while working through scenarios and case studies. We will discuss how to respond to challenging situations, the five stages of grief and loss, and how this relates to managing challenging family situations, as well as ways to assist an upset family member. Remember to speak to your supervisor immediately if you are approached by an upset family member.
All of our staff training DVDs include a resource packet to help you conduct a successful inservice training with your staff. Each downloadable resource packet includes an instructor guide, learner workbook, inservice attendance roster, certificate of completion, quiz, and quiz key.
Approximately 25 minutes.