New Employee Training Courses
This concise program is both comprehensive and simple to understand, with short vignettes that illustrate and dramatize the material presented.
A negotiation is not a battle. That’s how Professors Neale and Lys begin this presentation, explaining that – since the end result is almost always that both parties are better off – a negotiation is the opposite of a battle. So be careful about gearing up for combat; your opponent will sense it, and good opportunities can be missed.
For most people starting a new job can be confusing and even a bit stressful. There’s a lot to learn ranging from where the break room is to how to sign up for benefits to learning the new job itself. While no one expects a new employee to remember everything right away, it is important to make safety an immediate job priority.
Customer satisfaction does not happen accidentally. It requires deliberate actions on our part to identify and then satisfy customer expectations. Learn the 10 Rules of World Class Customer Service with Coastal's Customer Service In Long-Term Care: Making It World-Class
A strong workplace safety program will boost productivity and your employee's morale. BLR's Essential Safety Policies is an authoritative source of guidance and information to which managers and supervisors can turn not only in situations where the "right" course of action is unclear, but also in cases where they are tempted to act on memory or instinct.