Office Administration Training Videos

Email is fast becoming the preferred method of contact for sharing information and resolving problems. The impression you leave with others about the quality of your organization and your own personal competency is largely based on the courtesy and professionalism of your email correspondence.

This manual of activities is written for support staff – the unsung heroes and heroines of organizations who often are the ones for whom there is no training budget. Or who can not be spared from their work to spend time in training.

When the phone rings, your employees have only a few seconds to set a tone. Make sure your telephone customer service employees are ready for business.

Angry customers hurt your company's image, disrupt your workday, and cost your company business. Learn simple communication techniques that will help employees resolve disputes and calm angry customers quickly and professionally.

This course educates organizations and their employees about reducing risks such as revealing trade secrets and proprietary information, defamation of a company brand, failure to comply with social media policies and codes of conduct, digital harassment and other problems associated with social media interactions.

In this program we'll learn safety questions to ask yourself when going to work and the hidden dangers in the workplace.

This powerful 16-page, illustrated booklet provides helpful, reassuring information on how to prevent and/or respond to the spread of infectious diseases.

In this program we'll learn about proper lighting, temperature and sound and about the components of a training program.

This video program explores preventive measures and examines managerial and organizational legal obligations, covering such topics as hiring policies, appropriate responses to angry outbursts, handling employee threats, procedures for investigating rumors and the importance of maintaining confidentiality.

The total library package for $5,995.00 contains every program found in the JWA Video catalog in DVD format.

Learn the basic skills necessary to compete in today's complex marketplace with the new Frontline Library. These programs provide the fast-paced material needed to improve the performance of the new employee or the long-time veteran.

Protect your customers, patrons, community, patients, employees, and yourself with this easy to implement COVID-19 action plan. Thoroughly researched to address CDC, OSHA, Infection Control and other requirements for employers.

The 50 Activities Library provides trainers and other professionals with a comprehensive library of ready to implement training activities targeted at specific competencies. Everything you need is provided and is right at your fingertips.