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Office Administration Training Videos

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Professional Email Etiquette

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Email is fast becoming the preferred method of contact for sharing information and resolving problems. The impression you leave with others about the quality of your organization and your own personal competency is largely based on the courtesy and professionalism of your email correspondence.
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50 Activities for Administrative, Secretarial, and Support Staff (Print Version)

This manual of activities is written for support staff the unsung heroes and heroines of organizations who often are the ones for whom there is no training budget. Or who can not be spared from their work to spend time in training.
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When the Phone Rings - Video

When the phone rings, your employees have only a few seconds to set a tone. Make sure your telephone customer service employees are ready for business.
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Dealing with the Irate Customer II

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Angry customers hurt your company's image, disrupt your workday, and cost your company business. Learn simple communication techniques that will help employees resolve disputes and calm angry customers quickly and professionally.
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Social Media: Reduce The Risk For Managers - Video

This course educates organizations and their employees about reducing risks such as revealing trade secrets and proprietary information, defamation of a company brand, failure to comply with social media policies and codes of conduct, digital harassment and other problems associated with social media interactions.
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Safety from Home to Work

In this program we'll learn safety questions to ask yourself when going to work and the hidden dangers in the workplace.
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Protecting Yourself from Infectious Disease in the Workplace (Handbooks/25 Pack)

This powerful 16-page, illustrated booklet provides helpful, reassuring information on how to prevent and/or respond to the spread of infectious diseases.
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Ergonomics and Your Office

In this program we'll learn about proper lighting, temperature and sound and about the components of a training program.
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Legal Briefs Workplace Violence: The Legal Role in Keep Your Workplace Safe - Video

This video program explores preventive measures and examines managerial and organizational legal obligations, covering such topics as hiring policies, appropriate responses to angry outbursts, handling employee threats, procedures for investigating rumors and the importance of maintaining confidentiality.
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Total JWA Video Library (45 DVDs)

The total library package for $5,995.00 contains every program found in the JWA Video catalog in DVD format.
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Frontline Management Training DVD Library

Learn the basic skills necessary to compete in today's complex marketplace with the new Frontline Library. These programs provide the fast-paced material needed to improve the performance of the new employee or the long-time veteran.
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COVID-19 Preparedness and Response Package

Protect your customers, patrons, community, patients, employees, and yourself with this easy to implement COVID-19 action plan. Thoroughly researched to address CDC, OSHA, Infection Control and other requirements for employers.
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The 50 Activities Library - Download

The 50 Activities Library provides trainers and other professionals with a comprehensive library of ready to implement training activities targeted at specific competencies. Everything you need is provided and is right at your fingertips.
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