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Telephone Skills Online Training

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Predictable Revenue: Building an Outbound Team (eLearning Course)

If you want to build an Outbound Prospecting team, then this course is for you. You'll learn what all leaders must do to build a scalable, predictable system to grow your revenue and build a successful outbound team.
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Customer Service Basics (e-Learning Course)

Individuals build the skills required to deliver excellent customer service and build customer loyalty.
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When the Phone Rings: Telephone Skills Training Video

Great telephone service doesn't have to be a thing of the past. Even with the advent of email and the Internet, your customers still want to be able to call sometimes and reach a live person. And how that call is handled still makes a huge difference to the success of your organization. (DVD or Video Streaming)
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Dealing with the Irate Customer II

Dealing with the Irate Customer II
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A customer service video that teaches skills to turn angry customers into satisfied customers. Angry customers can take their toll on employees, to the point where it can be easy to lose perspective. In this updated version of the classic training video, a frustrated employee receives advice from his coworkers on how to better handle difficult customers.
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