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Customer Service Online Courses

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Customer Service Basics (e-Learning Course)

Individuals build the skills required to deliver excellent customer service and build customer loyalty.
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Customer Service Management (e-Learning Course)

Managers strengthen their skills to build great teamwork among their employees and team.
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Basic Business Skills (e-Learning Course)

This e-Learning course helps individuals build the basic business skills required to be successful in any job, at any company. (10-courses)
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Communicating with Others (e-Learning Course)

The ability to communicate in a professional manner can take you a long way in your career and in your personal life. You may not even realize how much communication impacts your day to day, but it does. That’s why it is so important that you learn to communicate at work. Individuals build the skills required to effectively communicate their thoughts, ideas and opinions to others. (5-Courses)

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Managing for Success (e-Learning Course)

Building off of the Management Essentials, managers continue developing their ability to manage, inspire and lead employees towards success.
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L7005

Customer Service How to Handle Difficult Customers

The best way to handle a difficult customer is to put the word "difficult" in perspective. A customer perceived as difficult may be more in the eyes of the customer service representative or company than the customer. Customers react to stress and disappointment in a variety of ways.
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The ART of Customer Service

This video shows customer service from different points of view. In scripted segments, see how a waiter feels about his service abilities (he thinks he’s amazing), and how his customers feel about him (they’re not as enthusiastic).

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L7007

Customer Service - How to Excel

The internet makes complaining easy - but comments and statistics are the roadmap to marketing and improvement. Statistically, consumers are engaged, informed, and have limited time to make purchases.
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Smile!

The program is a fun, entertaining way to start any meeting. After a short ride on the #27 with Reggie, your people will be ready to work with you to explore creating a SMILE! culture in your company or organization.

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Dealing with the Irate Customer II

Dealing with the Irate Customer II
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A customer service video that teaches skills to turn angry customers into satisfied customers. Angry customers can take their toll on employees, to the point where it can be easy to lose perspective. In this updated version of the classic training video, a frustrated employee receives advice from his coworkers on how to better handle difficult customers.
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Customer Service Counts - Video

This video is the solution. Great for new hires or energizing your current team, it uses humor to show employees that being good at customer service (and taking pride in their work) is not only a job requirement but can be personally satisfying as well. (DVD or Video Streaming)
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