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Problem Solving Training Videos

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Cultural Competency: Problem Solving - USB / DVD

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This highly-recommended course will help your staff understand what cultural competency means and what constitutes a culture. They will recognize that being sensitive to other cultures will help them interact smoothly with their patients. They will also learn the five steps of problem-solving, namely: gather information; assess understanding; give explanations not orders; be sensitive to the patient's situation; and summarize and explain the next step.
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Customer Service Skills Profile Leader's Guide

This easy-to-use assessment solves one of your biggest headaches in customer service - ensuring consistency in your staff's performance. How? By giving employees a clear picture of their unique strengths and areas they need to work on - and the motivation to acquire all the skills of an all-around good customer service giver.
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EXCEL - Managing to EXCEL - 12 Workshop Series

Excel is a collection of 12 half-day off-the-shelf workshops, each dedicated to the development of a single critical competency. Each workshop is detailed below.
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Father and Son - DVD

You've probably heard the story about the Father and Son who are on their way to a camping trip in the mountains when there're involved in a terrible car accident.

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Faultless Facilitation Instructors Manual

By Lois B. Hart, Ed.D

This instructors manual for the Faultless facilitation program offers 48 in-class learning activities and optional training designs to go with the best-selling Faultless Facilitation Resource Guide.

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Faultless Facilitation Resource Guide (2nd edition)

3-Ring Binder

Use this practice-oriented workshop to teach team leaders and group facilitators the key skills for leading productive team meetings.

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Four Generations: The Greatest Potential - USB / DVD

With four generations in today's workplace, differences in attitudes, values, and communication can create misunderstandings and trigger conflicts that reduce morale, teamwork, and productivity. But these differences need not be barriers to a bigger bottom line.
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Get Fit For Coaching - Starter Kit

Get Fit for Coaching identifies and assesses areas of strength and improvement based on 5 critical skills found in research and literature: Building Rapport, Observing and Analyzing, Questioning and Listening, Providing Feedback, and Facilitating Learning.
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Get Fit For Coaching Assessment

Effective coaches equate to stronger leaders. Having strong leaders in place then leads to a more motivated staff and better communication in the workplace. So what does it take to become a great leader?
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Grand Canyon Adventures Package (DVD Version)

This team building simulation will take participants on an unforgettable learning adventure! Set in the Grand Canyon, these video management training DVDs offer team building activities for groups, and provide an adventurous backdrop for enthusiastic participant involvement and memorable skill building.
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How Do You Put a Giraffe Into a Refrigerator?

This meeting opener will challenge any audience to think out of the box right away. With fun riddles and entertaining animation, it will supercharge everyone's brain before the session begins.
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In An Instant - Volume 4: Employee Development DVD

Anthony Salemi - We know you just don't have the time to read all the articles and business books to solve every business problem. Noted industrial psychologist, Dr. Anthony Salemi has developed this In An Instant series to help you solve these problems.
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Learning to Manage Customizable Course

Learning to Manage walks you through the process of successful management by introducing the tools and techniques for effectively handling five target areas – people, projects, performance, problems, and even personal development because successful management starts with being able to manage yourself.

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Management Essentials (Online Course)

Managers build the basic management skills required to coach employees, deliver feedback and recognize the achievements of others. (15 courses)
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Managing for Success (Online Course)

Building off of the Management Essentials, managers continue developing their ability to manage, inspire and lead employees towards success.
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Managing Up Customizable Course

The principles of managing up are designed to make your supervisor's life easier. However, you'll find that becoming in tune with their needs and supporting their daily obligations in turn, benefits you. Your work life will run smoother, you'll encounter less conflict, and you'll make a positive impression on your supervisor, ultimately forging a successful relationship
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Mastery of Self-Awareness

We will learn to look at ourselves objectively. We will learn to challenge ourselves to move beyond our default poin-of-view. We will learn that the first step toward success is always inward.
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Personal Behaviors and Conduct (Online Course)

Individuals strengthen their personal conduct and behaviors to become individuals with character and integrity in the workplace.
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Problem Solving Tools and Techniques Courseware

Problem Solving Tools and Techniques is a comprehensive two-day workshop that builds problem solving ability in any professional by providing conceptual mastery of a set of tools. Participants work cooperatively to structure and solve problems using a series of proven methods.
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Professional Skills Courseware Collection

8 customizable, interactive, experiential, soft skills training programs ranging in length from 1-2 days that come complete as Microsoft Word files, but can also be edited to match your specific situation.
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Rainforest Game 2nd Edition Complete Kit

Working within teams is challenging enough. But what happens when cross-functional or virtual teams are asked to collaborate with one another? Rainforest is a hands-on game that allows teams to experience the challenge of working across boundaries – and what it means to work better together.

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Rapid Skillbuilder Library - 2 Volume Set

The Rapid Skillbuilder Library - 2 Volume Set comes complete with one copy of all 42 of the Rapid Skillbuilder Series. Each Volume includes 21 different skillbuilders.
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Rocket Game - Complete Kit

Rocket: The Project Management Game is a competitive team simulation that emphasizes simple, fast, and flexible techniques for tackling everyday projects successfully.
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Secrets: Landing and Keeping a Job Training Video

What are transferable skills and why do we need them? They are skills acquired throughout your life that can be used at any job. Filmed in a sitcom format, like "The Office", this entertaining and informative DVD explains important job transferable skills including communication skills, problem-solving skills, and teamwork.
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Supervision Basics (Online Course)

Managers learn the supervision skills needed when they are responsible for guiding the performance of others.
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