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Process Improvement Training

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Rapid Skillbuilder Process Improvement 10 Pack

The Process Improvement SkillBuilder provides an individual with a thorough overview, techniques, and methods to improve in this competency. The 12 page booklet takes the learner through 6 developmental steps: Choose, Challenge, Collect, Compare, Consult & Change.

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Quality Service in the Public Sector - DVD

Watch superb customer service in action with this program. Visit a variety of settings and see how service principles apply to each of them. Whatever industry you're in, Quality Service in the Public Sector can boost your staff's service skills, so that you can serve, satisfy and keep your customers.

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Time: The Next Dimension of Quality - DVD

How would you respond if told that only 25% of the time spent in any given process adds value to your product or service? Rath & Strong's John Guaspari and Edward Hay present a simple, but effective concept - don't spend time on anything that has no value in the eyes of the customer.

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CFO Financial Accounting Policies and Procedures Manual (DownLoad)

This five-manual set includes all the financial accounting policies, procedures, and forms that you need as a CFO or Controller to establish strong accounting financial controls and manage your core accounting processes. You will get five MS-Word procedure manuals for accounting, finance, computer & IT, human resources, and general business.
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Seven Basic Quality Tools

Train your employees about the seven basic quality tools commonly used in the workplace.
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Rocket Game - Complete Kit

Rocket: The Project Management Game is a competitive team simulation that emphasizes simple, fast, and flexible techniques for tackling everyday projects successfully.
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Balancing Priorities Customizable Course

How many times have you heard this plea for help? The demand for productivity is greater than ever before. Deadlines are tight, resources are limited, technology is complex, and often times employees have the added challenge of reporting to more than one manager. It's no surprise this pressure can lead to increased conflict and overwhelming feelings of confusion.
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The Problem-Solving & Decision-Making Toolbox

These ready-to-use tools are applicable to problem solving, decision making, creativity and innovation, quality, operations and service. Tools include: Force Field Analysis, Process Mapping, Decision Trees, Cost Benefit Analysis, SWOT Charts, Evaluation Matrix and many more.
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Rainforest Game 2nd Edition Complete Kit

Working within teams is challenging enough. But what happens when cross-functional or virtual teams are asked to collaborate with one another? Rainforest is a hands-on game that allows teams to experience the challenge of working across boundaries – and what it means to work better together.

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Creative Problem Solving Applied Customizable Course

When most people hear the words "creative problem solving" they think of a haphazard random approach to generating solutions. While it does in fact involve allowing ideas to flow, there is most certainly a rhyme and reason to the process. In this program, participants learn techniques for both generating a variety of relative, novel ideas to problem resolution and evaluating their effectiveness.
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9-Manual CEO Company Policies Procedures Bundle (Download)

You have decided you need to organize your Company Policies Procedures Manual, but which department policies and procedures will help you? Start by assessing the business impact of each of your departmentís core business processes for generating revenue or introducing risk and then rank the results. Core business processes that greatly impact your revenue or risk are where you want to start.
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In An Instant - Volume 4: Employee Development DVD

Anthony Salemi - We know you just don't have the time to read all the articles and business books to solve every business problem. Noted industrial psychologist, Dr. Anthony Salemi has developed this In An Instant series to help you solve these problems.
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100 Reproducible Workshops (PDF Electronic Delivery)

For many professional skills and competencies, this 5-volume set can start you in the right direction or complete existing programs that lack a key skill. You get 100 workshops that range from 1 to 3 hours in length.
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Stanford Executive Briefings Library

Stanford Executive Briefings Library
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Our special selection includes new, best-selling and classic Stanford lectures, filmed on campus and featuring business experts, executives and CEO's, and noted academics from Stanford and elsewhere.
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Basic Management Training Complete Series

Basic Management is the first grouping in a series of workshop collections that are designed to fully develop your managers. Each workshop is designed as a stand-alone workshop and can be delivered in any order. We suggest that you start your beginning managers out with the Basic Management Series and move them up the ladder to the Advanced Management Series, and then on to the Leadership Series. (This series is provided as a site license with unlimited customization and reproduction at a single location of all the workshops.)
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The 50 Activities Library - Download

The 50 Activities Library provides trainers and other professionals with a comprehensive library of ready to implement training activities targeted at specific competencies. Everything you need is provided and is right at your fingertips.
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