Process Improvement Training
The Process Improvement SkillBuilder provides an individual with a thorough overview, techniques, and methods to improve in this competency. The 12 page booklet takes the learner through 6 developmental steps: Choose, Challenge, Collect, Compare, Consult & Change.
Watch superb customer service in action with this program. Visit a variety of settings and see how service principles apply to each of them. Whatever industry you're in, Quality Service in the Public Sector can boost your staff's service skills, so that you can serve, satisfy and keep your customers.
How would you respond if told that only 25% of the time spent in any given process adds value to your product or service? Rath & Strong's John Guaspari and Edward Hay present a simple, but effective concept - don't spend time on anything that has no value in the eyes of the customer.
Working within teams is challenging enough. But what happens when cross-functional or virtual teams are asked to collaborate with one another? Rainforest is a hands-on game that allows teams to experience the challenge of working across boundaries – and what it means to work better together.