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This series is provided as a site license with unlimited customization and reproduction at a single location of all the workshops.
The MAP competency model was developed from several comprehensive studies of managerial effectiveness conducted at The American Management Association, IBM, AT&T, Ford Motor Company, and other organizations to identify the competencies most closely correlated with optimal managerial performance.
This interactive workshop helps managers develop the necessary skills for giving clear information, getting unbiased information, listening and organizing.
Building the Team includes the following three individual workshops:
Giving Clear Information
Managers are expected to communicate clearly, concisely, and convincingly. Learning a process for giving clear information moves both parties toward a desired outcome. In this module, managers will learn to apply the ABC’s of interpersonal communication, plan an interaction, organize an effective message, evaluate communication skills, and rewrite a message to accomplish its objective.
Getting Unbiased Information
Quality decision making requires access to unbiased input. Use too many direct questions and your information received will be biased; use too many indirect questions and you do not get the information that you need. Managers need to learn a variety of questioning techniques in order to get unbiased information. In this module, managers will learn to recognize inadequate responses and probe for additional information.
Listening and Organizing
Most managers get their information by listening to others. In this module, managers will understand and practice both active and passive listening. Participants will learn to listen for intent as well as content, provide feedback to confirm understanding, evaluate messages, organize complex messages for retention, and eliminate listening barriers.
Workshop includes everything you need:
This workshop is part of the Basic Management Workshop Series