Regardless of new technology the telephone is still the most used business tool in today's work place. It is also the most abused! You'll learn:
- How to "correctly" handle incoming and outgoing calls
- The basics of telephone etiquette
- How to deal with complaint calls and turn them into successes
- How to listen and speak effectively on the telephone
This DVD training program will teach you how to make the telephone your most valuable business partner!
- Telephone Skills at Work DVD (33 Minutes)
- Telephone Skills at Work book by Judith E. Fisher