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Telephone Skills at Work Training DVD

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Regardless of new technology the telephone is still the most used business tool in today's work place. It is also the most abused!
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Additional information about Telephone Skills at Work Training DVD

Regardless of new technology the telephone is still the most used business tool in today's work place. It is also the most abused!

You'll learn:

  • How to "correctly" handle incoming and outgoing calls
  • The basics of telephone etiquette
  • How to deal with complaint calls and turn them into successes
  • How to listen and speak effectively on the telephone

This DVD training program will teach you how to make the telephone your most valuable business partner!

Purchase Includes:

  • Telephone Skills at Work DVD (33 Minutes)
  • Telephone Skills at Work book by Judith E. Fisher

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