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The Healthcare Toolkit, Volumes 1 & 2

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Build key interpersonal and service skills, improve communication, reduce team conflict, and increase the effectiveness of your patient-centered care with this comprehensive and versatile Toolkit for trainers.
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Additional information about The Healthcare Toolkit, Volumes 1 & 2

This flexible set of training materials will help you build patient awareness and service skills, and increase the level of professionalism your healthcare employees exhibit when responding to patients and co-workers.

This Toolkit is designed specifically for healthcare professionals and presented in two different volumes:

  • Volume 1 -- Ensuring Patient Satisfaction; Building Accountability; Ethics and Integrity; and Team Building.
  • Volume 2 -- Embracing Diversity; Communicating With Clarity; Resolving Conflict; and Supervising Others.

This Healthcare Toolkit is highly flexible and designed to meet your specific training needs. The segments can be trained alone, or in combination with any of the other topics.

The accompanying Leader's Guides provide suggestions for use, discussion questions and tables to help you identify which segments are most appropriate for your training applications. The clips are provided on DVD and CD-Rom so that they can be played right off the DVD or embedded into a PowerPoint presentation from the CD.

Program length: 59:00

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