The Ultimate Customer Experience

How to Put More "Show Business" in Your Business

• DISCOVER WHAT CUSTOMERS REALLY AND TRULY WANT
• UNDERSTAND THE 4 CORNERSTONES OF DISTINCTION
• DEVELOP YOUR COMPANY'S HOLLYWOOD HIGH CONCEPT
• USE CLARITY, COMMUNICATION & CREATIVITY TO YOUR ADVANTAGE
• LEARN THE 5 ELEMENTS OF THE ULTIMATE CUSTOMER EXPERIENCE

t's not enough anymore to just serve customers. Every professional and each organization must develop the kind of connection with its customers that a blockbuster film or compelling television series creates with its audience! We have become a culture that expects an "experience" to be an integral part of doing business. An equitable transaction is no longer enough to keep people coming back. Therefore, those organizations that understand how to execute the strategies necessary for creating compelling relationships thorough the customer and employee experience will find themselves leading the pack. This program is highly recommended for all entrepreneurs, sales representatives, managers, and customer service professionals.

Scott McKain is a bestselling author, commentator, and highly sought-after seminar leader. He is the cofounder of the Value Added Institute, a "think tank" exploring the role of customer experiences, and developing new methodologies for higher customer retention. He is the author of three Amazon.com #1business bestsellers, including What Customers REALLY Want, ALL Business is Show Business, and his latest book, Collapse of Distinction. Being one of the most in demand speakers in the world, he has presented his business building programs in all fifty states, as well as fourteen foreign countries. In addition, Scott McKain has been honored with induction into the Professional Speakers Hall of Fame.