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Customer Service Counts - Video

This video is the solution. Great for new hires or energizing your current team, it uses humor to show employees that being good at customer service (and taking pride in their work) is not only a job requirement but can be personally satisfying as well. (DVD or Video Streaming)
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Home Health Aide Continuing Education Package

The training video programs in our Home Health Aide Continuing Education Package can be used to satisfy your HHA inservice requirements and meet the Federal inservice requirements outlined in 42 CFR 484.36(b)(2)(iii).
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Caregiver Skills Training DVD and Checklist

This essential training tool provides both a DVD of basic care skills as well as a comprehensive set of skills checklists. Use the DVD to review skills and select from over 120 skills checklists to create a standardized way to measure - and track - your caregivers' skills.
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Medical Office Policies Procedures Manual (Download)

Medical Office Policies Procedures Manual (Download)
Average rating:
average rating 100%
This Medical Office Policies and Procedures Manual was developed to assist medical office managers in preparing a Standard Operating Procedures (SOP) Manual for your small to medium size medical practice. It can be custom tailored to fit your front medical office staff and operations.
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Diversity and Inclusion: A Step-by-Step Guide for Employees - Video

Diversity and Inclusion: A Step-by-Step Guide for Employees - Video
Average rating:
average rating 100%
Creating an inclusive environment in the workplace can be a challenge for any organization. Employees sometimes clash and don't work together as well as they should, even when they come from the same background. Add differences to the mix and this friction can get even worse, damaging teamwork and hurting the productivity of the group as a whole.
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Dress and Groom for Career Success - Video

Dress and Groom for Career Success - Video
Average rating:
average rating 90%
With the help of this video, your clients or students will better understand how to present themselves professionally for interview and career success.
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Whale Done! Series

Transform your organization with the power of positive relationships! Best selling author Ken Blanchard shows how to improve workplace relationships and productivity by using the Whale Done! approach. Filmed on location at SeaWorld, Whale Done! offers majestic sea creatures, a compelling message and memorable workshop activities that will have an immediate and positive impact on your workplace.
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Cultural Competency: Just Good Healthcare

Trains healthcare professionals about patient assessment tools that allows employees to explain illnesses and treatment, identify healing, negotiate treatment, intervene and collaborate with patient family members Realistic healthcare scenarios representing many different cultures and beliefs.
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Professional Email Etiquette

Professional Email Etiquette
Average rating:
average rating 100%
Email is fast becoming the preferred method of contact for sharing information and resolving problems. The impression you leave with others about the quality of your organization and your own personal competency is largely based on the courtesy and professionalism of your email correspondence.
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Harassment: Sex, Religion, and Beyond (Employee Version)

The Employee Version focuses on their responsibility to take action if employees experience or witness inappropriate behavior - either asking for help or speaking to the harasser directly if they feel comfortable doing so.
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Introduction to Dementia Care Video

Introduction to Dementia Care Video
Average rating:
average rating 100%

This module addresses the definition of dementia, symptoms of dementia, stages, and basic challenges our residents face. We will also address care strategies that you can apply to your residents with dementia.

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Mental Health Nursing Complete 5 DVD Series

Mental Health Nursing Complete 5 DVD Series
Average rating:
average rating 90%
Follow along with this series of vignettes where nurses interact with clients experiencing a wide range of mental health challenges. In each situation there are two scenarios, the novice scenario helps students to see and anticipate some of the more common errors that a student nurse may make when first dealing with these clients.
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Cultural Competency: Problem Solving

Cultural Competency: Problem Solving
Average rating:
average rating 100%
This highly-recommended course will help your staff understand what cultural competency means and what constitutes a culture. They will recognize that being sensitive to other cultures will help them interact smoothly with their patients. They will also learn the five steps of problem-solving, namely: gather information; assess understanding; give explanations not orders; be sensitive to the patient's situation; and summarize and explain the next step.
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Harassment: Sex, Religion, and Beyond (Manager Version)

Managers need to understand more than the basic rights and wrongs surrounding workplace harassment. They also need a healthy dose of empathy, one that helps them appreciate not only the business implications of maintaining a respectful workplace, but the emotional aspects as well. This course is also California AB 1825 compliant. (DVD or Video Streaming)

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Room Planning/Furniture Arranging Kit

Room Planning/Furniture Arranging Kit
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average rating 100%
This quick and easy way to determine your furniture needs and placement is used by home owners, students, interior designers and architects. This kit contains over 120 magnetic furniture pieces, magnetic grid board, 1/4" scale and more.
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Harassment: Sex, Religion, and Beyond - California Manager Video

Harassment: Sex, Religion, and Beyond - California Manager Video
Average rating:
average rating 100%
The California Manager version of this new harassment training video includes required California state publications and can be used as part of a two-hour class led by a qualified trainer to meet the standards of California's AB 1825 regulation.
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Complete Respectful Workplace Set - Video Series

This 4-part respectful workplace video training series is a must for managers, employees and leaders. Covering diversity, inclusion and overall respect in the workplace. This special complete set pricing makes it a "can't miss" affordable diversity training solution.
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Customer Service In Long-Term Care: Making It World-Class

Customer satisfaction does not happen accidentally. It requires deliberate actions on our part to identify and then satisfy customer expectations. Learn the 10 Rules of World Class Customer Service with Coastal's Customer Service In Long-Term Care: Making It World-Class

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Harassment: Sex, Religion, and Beyond - Employee/Manager Combination Package (2 Courses)

Harassment: Sex, Religion, and Beyond - Employee/Manager Combination Package (2 Courses)
Average rating:
average rating 80%
This award-winning training series demonstrates why bad behavior is not OK - whether it applies to sex, religion, or anything beyond and whether it actually crosses the line into illegal harassment or not.
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Harassment: Sex, Religion, and Beyond CA Combined Set (2 Courses)

Combine the California Manager and Employee versions of our newest harassment training video and save! In a series of compelling stories, this film explains the law while capturing the imagination and personalizing the value of inclusiveness. The California Manager program with help you in complying with AB 1825 regulations. (DVD or Video Streaming)
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Building Your Leadership Skills (e-Learning Course)

Individuals build leadership skills that can help in any role, whether the person is an individual contributor, new supervisor or experienced manager. (10-Courses)
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HIPAA Training for Home Care

HIPAA Training for Home Care
Average rating:
average rating 100%
Respecting clients' rights to confidentiality is an important part of providing good home care. Privacy rights are legally enforced through a federal law titled HIPAA. This DVD describes HIPAA guidelines and teaches home care providers about the importance of maintaining confidentiality in a variety of settings.
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Harassment & Diversity: Respecting Differences Combined Set

These diversity training courses explains that employees and managers alike share a responsibility to create a respectful workplace.
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Sexual Harassment: A Commonsense Approach Employee Version - DVD

This best-selling training video offers a thorough explanation of what kinds of behaviors constitute sexual harassment. Dramatic scenes cover the two types of harassment recognized by the courts: hostile work environment and quid pro quo. (DVD or Video Streaming)
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Food Safety: It's in Your Hands Training Video

Food Safety: It's in Your Hands Training Video
Average rating:
average rating 80%
Ever get sick from something you ate? An estimated 1 in 6 people contract a foodborne illness each year, so what can you do to stay safe? Discover the steps to keeping food safe from foodborne illness by joining a chef in the kitchen along with a microbiologist to learn what you need to know for clean and safe food storage and preparation.
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