This module addresses the definition of dementia, symptoms of dementia, stages, and basic challenges our residents face. We will also address care strategies that you can apply to your residents with dementia.
Managers need to understand more than the basic rights and wrongs surrounding workplace harassment. They also need a healthy dose of empathy, one that helps them appreciate not only the business implications of maintaining a respectful workplace, but the emotional aspects as well. This course is also California AB 1825 compliant. (DVD or Video Streaming)
Customer satisfaction does not happen accidentally. It requires deliberate actions on our part to identify and then satisfy customer expectations. Learn the 10 Rules of World Class Customer Service with Coastal's Customer Service In Long-Term Care: Making It World-Class