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Employee Games & Activities

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Selling Essentials: Understanding the Sales Cycle Customizable Course

As a module of the Selling Essentials Training Series, Understanding the Sales Cycle provides a series of in-depth learning experiences aimed at transforming your sales force into true professionals who are prepped and ready for any challenge. Filled with an assessment, activities, worksheets, action planning,and more, this program requires individuals to take an active role in their learning.
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Selling Essentials: What to Ask and How to Listen Customizable Course

As a module of the Selling Essentials Training Series, What to Ask and How to Listen shows salespeople how to ask the right questions, avoid communication shut downs, maximize business discussions, and learn valuable active listening skills that will move the customer relationship forward.
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Coaching Conversations Customizable Course

This training will help you establish the context of a situation and lead a series of coaching conversations that make the individual responsible for proactively defining goals and becoming accountable to their commitments. You will understand how the various aspects of coaching conversations (such as defining the opportunity or problem, analyzing options, and developing an action plan) can motivate and support individuals to help them successfully meet their goals.
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Taking Control of Conflict Customizable Course

Let's face it. Conflict isn't going to become obsolete anytime soon. But individuals can learn how to handle it maturely and collaboratively with insight, knowledge, and the proper skills. And better yet, organizations can actually benefit from conflict in the form of increased productivity and improved relationships -- that is, when it's managed successfully.
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Becoming A Customer Service Star - Starter Kit

Everyone has a favorite customer service story, but few people can identify the specific behaviors that will result in outstanding service. With Becoming a Customer Service Star, employees and managers evaluate their behavior in 5 critical service areas, examine their attitudes about service, and learn ways to boost their customer service performance.
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50 Activities for Creativity and Problem Solving - Download

These reproducible activities develop creative thinking, offer new approaches to problem solving, and develop innovative approaches to problems that aren't responding to traditional methods.
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Team Effectiveness Profile -- Facilitator Set

Help teams learn how to surface, diagnose, and work through the issues that impede effective teamwork.
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Learning to Listen 3ed - Starter Kit

Learning to Listen is a communication assessment and soft-skills training program that measures both visible and invisible listening skills. This listening skills test helps individuals to develop their strengths and improve upon their weaknesses so they are better equipped to handle customer complaints, negotiate contracts, manage teams, and more. Learning to Listen is a great foundation for any communication skills training program.
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Staying Focused Customizable Course

This program is appropriate for any business professionals who must confront change at the individual, department, or organizational level. It often seems as if the only thing you can count on in today’s work environment is that things will change.

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Tall Ships Game - Complete Kit

Tall Ships is a learning exercise that tasks teams to work together under pressure to build the tallest ship mast possible at the lowest cost. In Tall Ships, teams are assembled to represent imaginary boat-building companies that have been chosen by "The Seven Seas Company" to bid on a big contract for designing and building a tall ship. In order for a team to be awarded the winning bid, they must first demonstrate they can successfully embody the "Seven C's" upon which
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Leading Others Through Change Customizable Course

Using a 10-step process as its basis, this program takes participants through the three phases and identifies techniques for ensuring that the change is not only a success, but that it becomes a lasting part of the culture.
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25 Reproducible Activities for Customer Service Excellence

Make it easy for employees to provide great customer service with this collection of motivating and skill-building activities. There’s no need for a special training facility, no huge costs involved, or no prior training experience required. All you need is a group of employees who are committed to giving customers what they rightfully deserve—excellent service.

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675 Ways to Develop Yourself and Your People

We all struggle as professionals to stay on top of our game. Here is a book with hundreds of practical ways to take control of moving your career in the direction you want to go and of helping
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50 Activities for Achieving Change

A complete selection of training activities for teaching others the process of accepting change, demonstrating the need for change, reducing conflict, improving communication skills and more.
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Social Media at Work Customizable Course

From Facebook and Twitter to LinkedIn and YouTube, social media has become a successful medium for broadcasting messages, developing brand recognition, prospecting for clients, and recruiting employees. There's no doubt it's here to stay -- and that means it's time your company takes it seriously. Many enterprises already have, leveraging social media to drive more business, exposure, and good will with customers. In fact, a whopping 53% of organizations have a formal social media policy in place.
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Customer Service Training Video Starter Library

Give your customer service people the head start they deserve with the Customer Service Starter Library. These training programs come with a total of 5 DVDs and 5 books to give your customer service people the necessary tools to deal with the most important person to your organization--The Customer!
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Remarkable Performance Development - Facilitator Set

The ideas and practices shared in this program are applicable no matter your organization's current approach. The tools and techniques provided allow leaders to make significant and important change within the confines of existing systems, offering ways to implement a proven and reliable process for ongoing, improved performance that has real results.
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Compendium of Icebreakers Volume 3: Beginnings and Endings

70 exercises to add energy and fun to training and learning Compendium of Icebreakers Volume III Beginnings and Endings Michèle Barca & Kate Cobb How you begin and end a training course is vital and shouldn’t be left to chance.

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Performance Management Through 5 Key Conversations - Starter Kit

Manage the development of high-performing employees through collaborative and constructive dialogue. By engaging employees daily in meaningful, performance-related conversations, managers build relationships and get results in a less awkward, more productive atmosphere.
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50 Activities for Coaching & Mentoring - Download

50 Activities for Coaching - Mentoring (PDF Download)
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These activities provide stimulating exercises, realistic case studies, and creative role-plays that will enable your managers and supervisors to sharpen their skills in several key coaching roles - as team leader, facilitator, counselor, and director. Each fully reproducible activity is organized in a user-friendly format with detailed trainer's notes, clear objectives, and suggested variations for customizing the activity to meet your group's needs.

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Work Satisfaction & Renewal - Starter Kit

Stellar employees may languish if they lack the incentive to perform. With the Work Satisfaction and Renewal Personal Development Planner, individuals take charge of their own professional development and set goals to achieve greater competence and motivation at work. The planner offers a self-assessment as well as reflection questions to consider in creating an action plan.
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The Fast Facilitator - 76 Facilitator Activities and Interventions Covering Essential Skills, Group Process, and Creative Techniques

Increase your understanding of facilitation and learn interventions and exercises you can use with others. This resource manual provides managers, trainers and consultants a format based on the core skills facilitators need to develop as well as the issues they will face at work.
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50 Activities for Sales Training

Novice and experienced salespeople alike will benefit from these activities which focus on strengthening essential selling skills.

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Becoming A Customer Service Star - Facilitator Set

Today's customers want service that is faster, better, cheaper. But how do you know if your organization is prepared to meet that challenge? Can you say (with confidence) that your organization's customer service is exceptional? Do employees know the difference between internal and external customer service? These skills are what set extraordinary companies apart from the rest. That's why a customer service assessment is one of the best investments you can make.
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Emotional Intelligence Skills Assessment Facilitator's Guide Set - Facilitator Set

Everything you need to conduct Emotional Intelligence skill assessments with your group
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50 Activities for Developing Critical Thinking Skills

50 Activities for Developing Critical Thinking Skills contains 50 fully reproducible training activities to develop quick thinking, creative thinking and analytical thinking skills.

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Managing Offsite Employees Customizable Course

Managing a remote workforce takes more than smartphones,WiFi, web cams, and expense allowances. It requires the right employees in the right jobs with the right skills and the right resources. And it also requires managers with the know-how to communicate effectively, maintain a sense of community, cultivate teamwork and develop relationships built on trust.
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Accountability Experience Starter Kit

The starter kit includes the comprehensive facilitator's guide package that has case studies and role play exercises, scripts for a 1-day workshop (also broken out into 7 modules), PowerPoint slide deck, lecture content, models and frameworks, action planning and instructions for using the assessment tool.
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Selling Essentials: Coaching for Performance Customizable Course

Whether you are working with fresh faces or seasoned pros, there are usually gaps between where salespeople are in their development and where they should be. That's why it's a good idea to assess skill levels from time to time, establish a baseline, and always have an action plan for improvement. The results are beneficial to the bottom line -- for both the individual and the organization. As a module of the Selling Essentials Training Series, Developing Clients for Life, focuses on the skills salespeople need to cultivate relationships based on mutual trust and loyalty.
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Training House Reproducible Games and Simulations

Hands-on experience is the name of the game with this unique spectrum of learning opportunities!

This diverse collection of reproducible games and simulations makes learning a fun and participative way for employees to gain experience in the key concepts and skills essential to their success in the workplace. It is an ideal resource for trainers looking for a creative way to instill new ideas and skills, but who do not have the time to develop a new game on their own. This valuable assortment of 18 unique training games is ready-to-use and includes clear objectives, detailed instructor guidelines and reproducible materials for participants.

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Selling Essentials: Opening the Sales Call Customizable Course

With the proper knowledge and preparation, your salespeople can establish themselves as experts, think on their feet, adapt to client expectations, and capture lifetime clients. As a module of the Selling Essentials Training Series, Opening the Sales Call is an in-depth training program that does just that.
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How to Manage Your Emotions Customizable Course

While it is not always possible to check emotions at the door, it is possible to figure out what triggers emotional responses and then learn how to respond appropriately. From minimizing frustration to conquering negative self-talk, this training will give individuals the tools they need to control physical responses, re-frame thinking, handle accidental outbursts, and learn long-term strategies for channeling emotions productively.
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Adapting Your Leadership Style: The Four Behavior Styles and How to Make Them Work for You (Customizable Course)

Analytical Thinking Skills helps participants develop the ability to systematically and logically work through issues by following a 6-step process that begins with forming the issue into a question that can be answered.
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Productive Work Habits Customizable Course

Good work habits are essential for anyone who wants to succeed on his or her job. They increase your organizational value and job satisfaction and help you have better relationships with your boss and coworkers. Productivity isn't about quantity. It's about doing the right task, at the right time. In other words, It's about recognizing what to do when. But sometimes that's easier said than done.
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50 Activities for Coaching and Mentoring

These activities provide stimulating exercises, realistic case studies, and creative role-plays that will enable your managers and supervisors to sharpen their skills in several key coaching roles - as team leader, facilitator, counselor, and director. Each fully reproducible activity is organized in a user-friendly format with detailed trainer's notes, clear objectives, and suggested variations for customizing the activity to meet your group's needs.

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