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Mentoring 101 Customizable Course

From the perspective of both mentee and mentor, Mentoring 101 teaches participants how to ask the right questions, set up expectations, and establish measurements of success to ensure the relationship is a valuable use of each personís time. Mentoring is not just for fast-tracked, star-potential employees. Everyone from millennials (the newest employees in the workforce) to CEOs can benefit from having a mentor.
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Why We Struggle with Tough Decisions Customizable Course

This course will enhance your confidence and skill at making -- and implementing -- tough decisions, allowing you to increase your value to your organization and actively contribute to its success.
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Business Etiquette Customizable Course

Business Etiquette Customizable Course

Business etiquette is defined as the conduct or procedures that are generally acceptable and polite in the workplace. It is typically a set of unspoken expectations that most people either meet, or find out about when they do not meet them. This course provides guidelines for common business etiquette, how to show respect for yourself and others, how to establish positive connections with anyone, and how to choose polite and positive responses to rude behavior.
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Practical Project Management Customizable Course

Practical Project Management will help employees to become effective leaders on projects of any size and scope. The program walks participants through four key stages to project management. Throughout the course, they are given the opportunity to apply the techniques inherent in each stage as they work to help a team construct an on-site fitness center that will encourage a healthier lifestyle for employees leading to reduced health insurance costs.
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Motivating Employees to be Their Best Customizable Course

Unlike traditional extrinsic motivation techniques like rewards, Motivating Employees to Be Their Best is about helping employees to find intrinsic motivation by fostering positive feelings and eliminating obstacles. The program focuses on providing the skills and techniques you will need to help groups develop a sense of community, to acquire influence over their work-related actions, and to enjoy the openness of shared information and feelings.
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Strategic Planning 101 Customizable Course

Strategic Planning 101 helps you to outline a plan that is relevant to your organization's mission, vision, and values and helps you to manage execution throughout the process. The program introduces a logical set of activities or tasks that are grouped into three phases: preparation, development, and implementation of the plan.
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Cross-Cultural Adaptability Inventory - Starter Kit

The Cross Cultural Adaptability Inventory (CCAI) workshop is a powerful experience that helps participants identify their personal areas of low cultural understanding and provides examples of ways to improve them.
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Learning to Listen 3ed - Starter Kit

Learning to Listen is a communication assessment and soft-skills training program that measures both visible and invisible listening skills. This listening skills test helps individuals to develop their strengths and improve upon their weaknesses so they are better equipped to handle customer complaints, negotiate contracts, manage teams, and more. Learning to Listen is a great foundation for any communication skills training program.
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Taking Control of Conflict Customizable Course

Let's face it. Conflict isn't going to become obsolete anytime soon. But individuals can learn how to handle it maturely and collaboratively with insight, knowledge, and the proper skills. And better yet, organizations can actually benefit from conflict in the form of increased productivity and improved relationships -- that is, when it's managed successfully.
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Staying Focused Customizable Course

This program is appropriate for any business professionals who must confront change at the individual, department, or organizational level. It often seems as if the only thing you can count on in today’s work environment is that things will change.

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HIPAA - The Complete Trainer's Kit (3 Courses)

This set of engaging training courses helps both general employees and supervisors make sense of HIPAA's strict (but pretty straightforward) laws and regulations, as well as a detailed look at how to respond to a breach of confidential data and the best ways to protect your organization, and most importantly, your patients.
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Becoming A Customer Service Star - Starter Kit

Everyone has a favorite customer service story, but few people can identify the specific behaviors that will result in outstanding service. With Becoming a Customer Service Star, employees and managers evaluate their behavior in 5 critical service areas, examine their attitudes about service, and learn ways to boost their customer service performance.
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50 Activities for Conflict Resolution - Download

50 Activities for Conflict Resolution (PDF Download)
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This collection introduces the issue of conflict and its resolution as a part of workshops on management, leadership, communication, negotiation and diversity.

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Emotional Intelligence Style Trainer's Kit

The Complete Emotional Intelligence Styles Trainers Kit provides pre and post training reference materials, skill building resources and all the materials needed to facilitate a complete training workshop on this new skill area.
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Becoming A Customer Service Star - Facilitator Set

Today's customers want service that is faster, better, cheaper. But how do you know if your organization is prepared to meet that challenge? Can you say (with confidence) that your organization's customer service is exceptional? Do employees know the difference between internal and external customer service? These skills are what set extraordinary companies apart from the rest. That's why a customer service assessment is one of the best investments you can make.
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100 Reproducible Workshops (PDF Electronic Delivery)

For many professional skills and competencies, this 5-volume set can start you in the right direction or complete existing programs that lack a key skill. You get 100 workshops that range from 1 to 3 hours in length.
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The Session Builders Complete Series - Download

The Session Builders Series covers over all of the most important management and supervisory skills, from active listening to time management. With more than 500 exercise options and variations you will always have a choice of realistic, easy-to-use designs that will add “something extra” to your training programs.

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Emotional Intelligence Customizable Course

Emotional Intelligence: A Scientifically Proven Method for Developing the Skills of Success, introduces the four essential aspects to honing this soft skill - intrapersonal skills, interpersonal skills, adaptability, and resilience - and strategies for developing each; helping you to confront issues, tackle problems, and manage change and stress with composure and clarity.
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Reproducible Training Library Complete Collection

The Reproducible Training Library Complete Collection is a comprehensive library of 300+ hours of soft-skills training provided in 75+ different titles.
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Dealing With Conflict Trainer's Kit

The Dealing with Conflict Trainers Kit is a complete modular and integrated conflict assessment and training program that includes 10 online self assessments, 10 Participant Coursebooks and the comprehensive Dealing with Conflict Leader’s Guide and the Dealing with Conflict DVD. Use the complete program to deliver from 2 hours to a full day conflict workshop. Or if you prefer, choose only those products you wish and easily integrate them into most existing training programs.

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Social Media at Work Customizable Course

From Facebook and Twitter to LinkedIn and YouTube, social media has become a successful medium for broadcasting messages, developing brand recognition, prospecting for clients, and recruiting employees. There's no doubt it's here to stay -- and that means it's time your company takes it seriously. Many enterprises already have, leveraging social media to drive more business, exposure, and good will with customers. In fact, a whopping 53% of organizations have a formal social media policy in place.
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Coaching Achievement Facilitator Kit

Coaching Achievement helps managers and leaders to become effective on-the-job coaches. This one-day program enhances their skills at developing and maintaining effective coaching relationships in order to improve the performance and growth of others.
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Cultural Competency Customizable Course

Cultural competency is the willingness and ability to interact respectfully and effectively with individuals and groups, acknowledging the common and different elements of our cultural identities.
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Train-the-Trainer - Instructor's Guide 3rd Edition

This proven workshop is for the non-professional trainer who must develop and conduct training sessions on occasion. As jobs change and re-training is needed at an increasing rate, more and more managers and team leaders are being called upon to do training that was formerly done by experienced trainers.
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Working Through Organizational Change - Facilitator Kit

While understanding the need for organizational change is critical, it is also vital that we recognize how we respond to change as individuals so that we can manage ourselves – and show others how to benefit from its positive effects. Working Through Organizational Change is a one-day program designed to help individuals polish their skills at coping with and handling a variety of organizational changes.

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