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Trainer Tools & Kits

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Would I Work For Me?

Also available for online video streamlining
Would I Work For Me? features front-line supervisors and managers in realistic situations. It follows the career of Tom, first as a newly appointed supervisor, and then as a more experienced manager who has learned from his mistakes. While watching Tom's evolution, viewers learn eight effective management skills that improve motivation, productivity and the bottom line.

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Compendium of Icebreakers Volume 2 Connections: 125 Activities for Faultless Training - Download

Are you maximizing every opportunity to connect with participants before, during and after training? This is the key to optimizing the learning experience of every individual – and the focus of these 125 tested and proven-effective activities for trainers.

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Compendium of Icebreakers Volume 3: Beginnings and Endings - Download

70 exercises to add energy and fun to training and learning Compendium of Icebreakers Volume III Beginnings and Endings Michèle Barca & Kate Cobb How you begin and end a training course is vital and shouldn’t be left to chance.
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Compendium of Questionnaires and Inventories Volume 1

Frustrated when you can’t find the right assessments and inventories to use during training sessions? This manual is chock full of an assortment of assessments, checklists and surveys covering a variety of different topic areas.

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The Problem-Solving & Decision-Making Toolbox

These ready-to-use tools are applicable to problem solving, decision making, creativity and innovation, quality, operations and service. Tools include: Force Field Analysis, Process Mapping, Decision Trees, Cost Benefit Analysis, SWOT Charts, Evaluation Matrix and many more.
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20 Reproducible Customer Service Workshops - Vol. 1 (Print Version)

Enhance customer service at all levels of your organization with these two volumes of 20 ready-to-use training workshops.
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20 Training Workshops for Customer Service (Vol. 2)

Enhance customer service at all levels of your organization with these two volumes of 20 ready-to-use training workshops. Each workshop includes detailed trainers notes, transparency masters, and participant handouts. All materials are fully reproducible which makes them an excellent value for your training dollar!
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25 Reproducible Activities for Customer Service Excellence - Download

Make it easy for employees to provide great customer service with this collection of motivating and skill-building activities. There’s no need for a special training facility, no huge costs involved, or no prior training experience required. All you need is a group of employees who are committed to giving customers what they rightfully deserve—excellent service.

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The Strategic Acceleration Toolchest

The Strategic Acceleration Tool Chest was created in response to requests from clients for a product that leaders and organizations can use to synergize their teams based on the principles of clarity, focus, and execution.
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The Training Instructor

The Training Instructor - You’re a Training Instructor; your job is to provide training to your employees, other supervisors, management, or to staff personnel. The most important part of your job is to properly prepare for your presentation. Your job is to research the material and make sure you not only understand the subject, but are prepared to answer questions in the information you’re presenting.
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The Competency Toolkit - Download

This user-friendly package contains the most innovative methods, procedures, suggestions, and materials available to help you identify competencies and create models, individual competency assessments, and individual development planning.
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Go Green Bingo

Learn practical and creative ways to reduce, reuse, and recycle with Go Green Bingo. Players will gain important knowledge about how to reduce their carbon imprint and to live a greener lifestyle. The laminated bingo cards depict ways to “go green.”

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1,175 Strategies, Techniques and Activities for Self-Development and Facilitation - PDF Download

This comprehensive electronic files package contains 1,175 Strategies, Techniques and Activities for Self-Development and Facilitation
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Adventure Simulations Collection - Electronic Download

The Adventure Simulations Collection contains twelve exciting easy-to-administer training activities that build teamwork and cooperation and improve other key skills, like problem-solving, decision-making, planning, active listening, and much more. These experiential learning activities are fun, challenging, and dramatically enhance the value of any training program. Delivered electronically for immediate access and printing at your PC.
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Professional Skills Courseware Collection

8 customizable, interactive, experiential, soft skills training programs ranging in length from 1-2 days that come complete as Microsoft Word files, but can also be edited to match your specific situation.
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Assertiveness Style Profile Facilitator's Guide

The Assertiveness Profile reveals an individual's use of four distinct assertiveness styles. Full interpretation and explanatory notes are also included for personal action planning and improvement.
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Competent Supervisors Questionnaire Facilitators Guide

Today’s supervisors face far greater challenges than any of their predecessors. The good news is that they need master only five basic skills to excel in their roles and progress to higher levels of responsibility.

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Cultural and Diversity Awareness Facilitators Guide Kit

The Cultural Diversity and Awareness Profile will help individuals understand how much awareness and commitment exists towards the diversity of individuals and different backgrounds in their organization.

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Discovering Operational Discipline: Facilitators

This workshop explores the 15 characteristics that we should seek during any interaction with others. The workshop introduces the synergistic relationships between business excellence, operating excellence, and operational discipline for an organization.
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Diversity and Cultural Awareness Facilitator's Guide Kit

The Diversity and Cultural Awareness Profile will help individuals understand how much awareness and commitment exists towards the diversity of individuals and different backgrounds in their organization.

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Generational Styles Assessment Facilitator's Guide

Chances are, you’ve struggled with someone older—or younger—who just doesn’t see things your way. This assessment will help you understand the differences between the generations and identify ways to “flex” your own behavior to better work with or manage people of all ages.

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Customer Service Commitment Profile Facilitator's Guide

The Customer Service Commitment Profile is designed to help individuals understand how much "service excellence" is offered to the customer. The level of service excellence they offer and that is offered by the organization as a whole are assessed.
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Influencing Style Clock Facilitator's Guide

This instructor-led workshop for managers and other professionals uses experiential learning and practice to enable managers and supervisors to lead and communicate collaboratively with more effectiveness and less reliance on purely autocratic methods.
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Listening Effectiveness Profile Facilitator's Guide

A relatively small number of people can actually listen with true understanding and empathy. The Listening Effectiveness Profile provides a highly structured process through which to assess an individual's current capacity to listen attentively.
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Management Styles Questionnaire Facilitator's Guide

The Facilitators Guide provides a trainers outline for leading participants though scoring and/or interpreting the results of the Management Styles Questionnaire. There is a workshop outline, and extensive information to optimize the use of styles with 12 important management competencies.
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