Video Visions Training videos

"Customer Service Gone Viral" video program shows how to avoid customer service problems that lead to negative feedback. The video's host guides viewers through a variety of customer service problems presented as viral videos, recorded phone conversations, music videos, rants and blogs. Each problem in the video is followed by a practical, real world solution.

Too many customers these days are frustrated and headed for the door. What they need is service that’s efficient and painless, with minimal effort on their part; in other words, customer service made easy.

This program illustrates realistic customer service problems that can frustrate both customers and employees. The video provides solutions to these problems that satisfy everyone: the customer, the organization and the employee.

Video Steaming Also Available!

"You've Got Customers!" follows the trials of a young customer service provider in his first job. There he receives an education from a most unlikely team of teachers—a bowling team. From them, he learns six key customer service techniques which could be used in any business, anywhere.

In this program, a newly promoted team leader learns that giving leadership away is not as easy as it seems. Used to making decisions himself, he starts making decisions for the team, inadvertently preventing them from doing their jobs. And when he does try to share responsibility, team members are not always willing or able to take on the task.

In this video, a newly promoted manager needs to quickly hire a replacement for himself. Fortunately he gets some valuable advice from a fellow employee She guides him through the entire hiring process, from planning through interviewing and finally evaluation.

This program will teach leaders in your organization how to build trust and create a more productive work force.

Leadership is a powerful substance that can be easily abused. The key to using it wisely lies within each of us. This is the message of the entertaining video training program “Leader Madness”.

Leading More with Less" demonstrates six critical leadership skills that will inspire employees through difficult periods.

"Would I Follow Me?" video demonstrates one leader's behavior and the results in two different situations: first as a newly appointed leader, and then later after he has learned a few lessons about leadership.

This program will teach leaders in your organization how to build trust and create a more productive work force.

"Leading with Persuasion" demonstrates the process of effective persuasion. In the video, a supervisor has an interesting idea for improving production, but almost no one on his team wants to listen. Fortunately, one fellow team member thinks he may have a good idea.

This program will teach leaders in your organization how to build trust and create a more productive work force.

Poor communication costs money. And it's not just money that's wasted; it's energy, enthusiasm for the job and relationships as well. In this age of empowerment and shared accountability for the bottom line, everyone must take responsibility for communicating clearly.

The Invisible Meeting demonstrates 6 effective techniques for making your conference calls more productive. This engaging program reveals the challenges and the virtual rules that both participants and meeting organizers need to know. The Invisible Meeting will make your conference calls more effective, saving your organization time and money.

This program will teach leaders in your organization how to build trust and create a more productive work force.