Dealing with Problem Employees


Conflicts in the Workplace: Sources & Solutions - DVD

(DVD or Video Streaming) Workplace conflict becomes destructive when anger, jealousy, and other strong emotions turn the focus away from problem solving and toward personal attacks. Destructive conflict can ruin relationships among workers, interfere with productivity, destroy teamwork, and contribute to employee absenteeism and turnover. (Available in English & Spanish)

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Dealing with the Irate Customer II (DVD)

(DVD or Video Streaming)

A customer service video that teaches skills to turn angry customers into satisfied customers. Angry customers can take their toll on employees, to the point where it can be easy to lose perspective. In this updated version of the classic training video, a frustrated employee receives advice from his coworkers on how to better handle difficult customers.

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Supervisor on the Scene: Conflict Resolution (DVD)

Conflict can be an ominous word, but there's really nothing scary about it. Conflict happens anywhere that needs and wants meet resistance. Learn more
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Managing the Workplace Bully - DVD

(DVD or Video Streaming) - As a manager, it’s up to you to be a role model. You need to insist on being treated respectfully yourself, and you need to provide a safe and respectful atmosphere for your people.

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Bullying and Respect in the Workplace - Video

Bullies often act just under the radar, denying their hostile intent or shrugging off their behaviors as humorous or insignificant. Learn more
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As Simple As Respect (DVD/Video)

Free Online Preview Available!

This easy-to-follow program that features a series of workplace vignettes that illustrate disrespectful behavior and how to correct it. Learn more

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Communication Breakdown - Training DVD

Release - 2007

Communication is the foundation for everything we do in the workplace. It happens every day, all the time. This program identifies the seven communication breakdowns most likely to undermine organizational success, and gives tips on how to avoid them.

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Managing Conflict at Work - DVD

In today's fast-paced, high intensity work place conflict plays a major part in our everyday activities. From small disagreements to outright verbal battles conflict is a normal part of most everyone's daily lives. Video Streaming Available!

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Conflict: The Rules of Engagement - DVD

by Dr. Pat Heim

The art of conflict management on the job in all interpersonal relationships is the subject of Conflict: The Rules of Engagement.  Dr. Heim takes viewers through proven strategies which neutralize some conflicts straight out, or simplify complex conflicts into manageable ones. Learn more

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Please Respect My Generation! (DVD)

Please Respect My Generation! bridges the gap between them and shows audiences how to avoid conflict and increase productivity in their generationally diverse workplace. Learn more
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Toxic Talk: What Would You Say? - DVD

Video Streaming Available!

Gossip, gripes, and rumors have become a national past time in the workplace. Unfortunately, these forms of toxic talk can have serious repercussions for your employees, your managers and supervisors, and for the profitability and productivity of your entire organization. Learn more

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Facing the Tiger: Workshop - Video on DVD

Facing the Tiger: Workshop - Video on DVD

Facing the Tiger teaches managers and supervisors to confront conflict and use it to galvanize positive change in the organization. Learn how facing unresolved conflict can create breakthroughs in understanding and problem solving. Learn more
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The Unified Team - DVD

The Unified Team - DVD

Conflict... while it's often blamed for the breakdown of a team's unity, it's often just a symptom of a larger problem. This program lays out a practical approach that any team leader can follow to deal with the symptoms, and the cure. Learn more

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Supervising the Difficult Employee - Video on DVD

Video Streaming Available!

Nobody likes working with a difficult employee...and for supervisors, confronting that employee about his or her difficult behavior seems even worse.

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Twelve Angry Men: Teams That Don't Quit  - Video on DVD

Twelve Angry Men: Teams That Don't Quit - Video on DVD

Twelve Angry Men: Teams That Don't Quit uses selected clips from the classic movie starring Henry Fonda and a stellar supporting cast. It presents a vivid example of a team fighting its way to success. In scene after scene, we watch the intense interactions among members of a jury in a murder case. Charged by the judge to do your duty, this team of jurors must determine whether the accused is guilty or not.

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Difficult Behavior: Breaking Through - DVD

Difficult Behavior: Breaking Through - DVD

Video Streaming Also Available

This important program discusses the strategies for handling patients whose behavior is difficult. Learn more

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Conflict: Rules of Engagement - DVD

by Dr. Pat Heim

How often have you heard someone say, "I'd like to get rid of conflict in my life?" According to management consultant, author, and dynamic lecturer, Dr. Pat Heim, the day we're rid of conflict is the day we die. Learn more

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Great Games for Trainers

Great Games for Trainers

Add new life to your training programs! Here's a collection of 75 games that will reinvigorate any training session. There is something here for every trainer and every training situation - from light-hearted energizers to thought-provoking closure activi ties. Learn more
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Mixing Four Generations in the Workplace - DVD

Mixing Four Generations in the Workplace - DVD

Video Steaming Also Available!

Generation conflict costs billions of dollars in lost productivity to organizations like yours worldwide - not to mention the incalculable effects on motivation and morale. Now there's help with generational expert Cam Marston's new DVD course, Mixing Four Generations in the Workplace. Learn more

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50 + Activities to Teach Negotiation

50 + Activities to Teach Negotiation

Best-Seller!

This book contains a variety of fully reproducible exercises to teach and reinforce the skills necessary to be a successful negotiator. Each Activity includes a detailed description of the exercise, the steps to follow, additional resources and lecture notes for the trainer.

Training Objectives 

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50 Activities for Developing Leaders Vol. II (Print Version)

50 Activities for Developing Leaders Vol. II (Print Version)

Best-Seller By Lois B. Hart, Ed.D. (2003)

Free Shipping within the U.S.

For years, the popular 50 Activities for Developing Leaders, Volume I, has helped trainers effectively introduce and reinforce key skills in leadership training. Learn more

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Learning from Conflict - Book

Learning from Conflict - Book

Learning From Conflict offers ready-to-use, fully reproducible activities for training in recognizing and resolving the major causes of conflict.

The structure of the book is derived from Dr. Hart's Learning From Conflict Model, a simple, clear model that gives basic guidelines for applying its techniques to the specific needs of the participants. Instructors will learn how to help others accurately name their patterns of conflict, understand their reactions, identify the causes, prevent conflicts from developing and escalating, and apply conflict resolution techniques. Learn more

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Unlocking Conflict!  Meeting Opener - DVD

Unlocking Conflict! Meeting Opener - DVD

Need the keys to conflict around your office? Well, here they are! Unlocking Conflict! offers fast-paced, entertaining tools to handle conflict, from positive reinforcement of tried-and-true methods to new ideas for helping solve conflict issues in the workplace. Learn more
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Lifeís Lessons: Values & Ethics Training DVD

Lifeís Lessons: Values & Ethics Training DVD

Free Online Preview Available!

Meeting Opener

Simple, inspiring and thought-provoking wisdom from across the ages is presented through gentle and visually arresting animation and moving music. Learn more

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Managing an HR Department of One - Binder Version

Managing an HR Department of One - Binder Version

The step-by-step guide for both seasoned and new HR department sole practitioners, with clear guidance and useful instructions for energizing and engaging your workforce, and avoiding potentially expensive employment law violations. Learn more
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Grand Canyon Adventures Package (DVD Version)

This team building simulation will take participants on an unforgettable learning adventure! Set in the Grand Canyon, these video management training DVDs offer team building activities for groups, and provide an adventurous backdrop for enthusiastic participant involvement and memorable skill building. Learn more
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Team Workout: 50 Interactive Activities

Team Workout: 50 Interactive Activities

"Team Workout: 50 Interactive Activities provides a wealth of team activities that are both engaging and insightful. Be sure to add it to your list of favorite resources." Lorraine L. Ukens, Teaming With Success; author of All Together Now! and Energize Your Audience Learn more
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Faultless Facilitation Resource Guide (2nd edition)

Faultless Facilitation Resource Guide (2nd edition)

3-Ring Binder

Use this practice-oriented workshop to teach team leaders and group facilitators the key skills for leading productive team meetings. Learn more

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Harassment & Diversity: Training DVD - Employee Spanish Version

Harassment & Diversity: Training DVD - Employee Spanish Version

Your employees need to know that they are just as responsible for maintaining a harassment-free office as you are. Things like inappropriate pictures, jokes, emails, gestures, and touching can create a hostile environment where protected characteristics become targets. (Available in English & Spanish)

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50 Activities for Team Building (Volume 2) Print Version

50 Activities for Team Building (Volume 2) Print Version

Create high performance teams with these collections of fully reproducible activities. All the activities employ the principle of "learning by doing" to ensure that the skills the participants learn can be applied to real work situations.

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50 Activities for Conflict Resolution (Print Version)

50 Activities for Conflict Resolution (Print Version)

This collection introduces the issue of conflict and its resolution as a part of workshops on management, leadership, communication, negotiation and diversity. Learn more

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Let's Get Together! Communicating Respect in a Diverse Workplace   (Complete Series)  DVD

Let's Get Together! Communicating Respect in a Diverse Workplace (Complete Series) DVD

Free Online Preview Available!

Communicating Respect In a Diverse Workplace is a unique and comprehensive approach to the issues of communication, diversity, conflict-management and teamwork. Learn more

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Leadership Lessons From Mom - 5 Pack

Leadership Lessons From Mom - 5 Pack

Itís amazing how often Momís advice fits right into the business world. Leadership Lessons from Mom was written to encapsulate just some of the many leadership lessons learned from our mothers so you can use them to be successful in business and life. Learn more

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25 Plus Role Plays to Teach Negotiation, Volume 2 (Print Version)

25 Plus Role Plays to Teach Negotiation, Volume 2 (Print Version)

Includes FREE CD with 25 role plays from the popular first volume-50 total role plays!

Updated with 25 new role plays not covered in the first volume, the latest edition of the popular 25 Role Plays to Teach Negotiation will inspire you to think and act like a negotiation expert. Learn more

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Flex Style Negotiating - Instructor's Manual

Flex Style Negotiating - Instructor's Manual

This Instructors Manual enables a trainer to deliver a one-day workshop scoring, interpreting and training with the Flex Style Negotiating instrument. There are experiential activities for exploring conflict and managing anger as well as negotiation role-plays. Learn more
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