Telephone Skills Training
Customer Service: The Telephone Connection - DVD
Your voice, responsiveness, and product knowledge are the only tools you have to convey the right impression and build customer loyalty over the telephone. Learn more
Customer Service Combination Package (2 Courses)
Your business or organization wouldn't exist without your customers. But sometimes this all-important fact gets lost in the demands of daily activities. And excellent telephone customer service doesn't just happen: it requires dedication, skill—and enthusiasm. Your voice, responsiveness, and product knowledge are the only tools you have to convey the right impression and build customer loyalty over the telephone. Learn more
20 Reproducible Workshops for Listening Skills (Electronic Delivery)
Train your staff to listen with skill and sensitivity. This volume contains 20 ready-to-use workshops including detailed notes for the trainer, handouts, and reproducible participant materials. Each workshop takes 1-3 hours to complete. Learn more
Telephone Courtesy: You Are the Company - DVD
This telephone customer service video will assure that everyone who picks up the phone in your office or business knows how to demonstrate good telephone courtesy and understands how important the telephone image you project can be to your business. Learn more
Cross-Cultural Communication (Customer Service) DVD
Bridge cultural and communication differences with the universal language: great service! Learn more
Use the Telephone the Right Way DVD
Video Steaming Available!
Good common sense telephone techniques and old-fashion courtesy--especially in today's digital age--often define crucial business moments. Learn more
Service Impact Series (5 DVD Set)
Service Impact! is a new series of training videos created by one of the top training, certification, and consulting companies. Featuring engaging and lifelike scenarios, training will be enjoyable – and highly effective! Learn more
Customer Service Collection (7 Courses)
This Comprehensive 8-DVD Set Will Teach your staff how to impress customers with memorable service! Keeping your customers happy is one of the most important parts of running a business. Learn more
When the Phone Rings: Telephone Skills for Better Service - DVD
Video Steaming Also Available!
Great telephone service doesn't have to be a thing of the past. Even with the advent of email and the Internet, your customers still want to be able to call sometimes and reach a live person. And how that call is handled still makes a huge difference to the success of your organization. Learn more
Credibility Through Honesty DVD
Discover How to Be Honest About Service Problems – And Boost Your Company’s Image! Learn more
The Angry Customer - DVD
Find Out How to Calm – and Not Calm – the Caustic Client! Humorous, broadcast-quality packed with strategies for handling abusive customers. Learn more
Beyond the Basics: More on Incoming Calls - DVD
This program helps viewers cross the line from adequate handling of incoming calls to mastery of the telephone as a business tool. Learn more
Improving Telephone Collections - DVD
A must for anyone in business who uses the telephone to collect receivables—in other words almost anyone offering a product or service in today’s world—this program covers such essential topics as: how to motivate debtors to pay their bills; how to get past the stall and overcome objections; how to prepare for a collection call; how the caller’s attitude affects results. Learn more
Cost-Effective Telephone System Management - DVD
This is a program for managers and non-managers alike. It offers pointers on how to pick the right long-distance service for your company; how to reduce long-distance bills; using the business telephone to your best advantage; and practical hints for using your directory. (22 minutes)
Phone Power - DVD
Get ready for a content-loaded seminar will give you specific ideas on how to use the phone to your greatest advantage. Whether your a tele-marketer, sales professional, or collections agent, you’ll learn and quickly benefit from these proven, practical ideas for getting through to the most important people on your list. Learn more
Dimensions of Service - DVD
In Dimensions of Service, you’ll discover the secrets of improving customer satisfaction by seeing all facets of the client experience. Larry is a manager facing declining customer satisfaction. He launches a new initiative to speed up response time – but satisfaction actually goes down. Learn more
The Multicultural Customer - DVD
Video Steaming Also Available!
What is courteous in one culture, may be disastrously discourteous in another! Learn how to satisfy the different expectations of customers with this video designed to help employees provide effective customer service to all external multicultural customers --face-to-face and on the telephone.
50 Activities for Administrative, Secretarial, and Support Staff (PDF Download)
This manual of activities is written for support staff – the unsung heroes and heroines of organizations who often are the ones for whom there is no training budget. Or who can not be spared from their work to spend time in training. Learn more
Service Excellence: A Time to Care (DVD)
This important program examines the main points to remember when you are involved in customer relations. Learn more
Rapid Skillbuilder Library - 2 Volume Set
The Rapid Skillbuilder Library - 2 Volume Set comes complete with one copy of all 42 of the Rapid Skillbuilder Series. Each Volume includes 21 different skillbuilders. Learn more
Customer Service and You (25 Pack - Handbooks)
Your customers make your business. Make certain your employees are providing service that will keep your customers satisfied and your business profitable. Easy-self training information in this 16-page illustrated booklet trains staff on top quality customer care.
Customer Service Best Practices - Book
This practical new resource book includes 38 carefully chosen articles, training tools, case studies and job aids that you can use to positively impact your customer service through training, benchmarking, and new processes.
Serving Customers — Helping People DVD
Video Steaming Also Available!
In this customer service video, you'll learn these rules by watching them in action within a dental office, an auto dealership, and a hardware store. You'll also view scenes in a medical practice and a utility company depicting do's and don'ts for great telephone customer service. Learn more
Telephone Skills 2000 DVD
A two-part program with realistic demonstrations of positive and negative telephone responses. In addition to typical skills, the video shows proper use of language, development of action plans, and ways to deal with voice mail and analytical callers. Learn more
Office Policies Procedures Manual
Quickly create the office policies and procedures you need for multiple departments of your business. The easily editable prewritten MS Word templates speed your development time and improve performance. Learn more