Training By Topic

Industry Specific

Featured Experts

Resources

Telephone Skills Training

Customer Service: The Telephone Connection - DVD

Your voice, responsiveness, and product knowledge are the only tools you have to convey the right impression and build customer loyalty over the telephone. Learn more
Our Price

Customer Service Combination Package (2 Courses)

Your business or organization wouldn't exist without your customers. But sometimes this all-important fact gets lost in the demands of daily activities. And excellent telephone customer service doesn't just happen: it requires dedication, skill—and enthusiasm. Your voice, responsiveness, and product knowledge are the only tools you have to convey the right impression and build customer loyalty over the telephone. Learn more
Our Price

Telephone Customer Service: Basic and Advanced CSR Skills - DVD

Video Steaming Also Available!

This telephone training video, packed with information about customer service skills, covers all aspects of telephone selling and customer service. Learn more
Our Price

Telephone Courtesy: You Are the Company - DVD

This telephone customer service video will assure that everyone who picks up the phone in your office or business knows how to demonstrate good telephone courtesy and understands how important the telephone image you project can be to your business. Learn more
Our Price

Cross-Cultural Communication (Customer Service) DVD

Bridge cultural and communication differences with the universal language: great service! Learn more
Our Price

Use the Telephone the Right Way DVD

Video Steaming Available!

Good common sense telephone techniques and old-fashion courtesy--especially in today's digital age--often define crucial business moments.

Learn more
Our Price

Service Impact Series (5 DVD Set)

Service Impact Series (5 DVD Set)

Service Impact! is a new series of training videos created by one of the top training, certification, and consulting companies. Featuring engaging and lifelike scenarios, training will be enjoyable – and highly effective! Learn more
Our Price

Customer Service Training Collection (8 Courses)

This Comprehensive 8-DVD Set Will Teach your staff how to impress customers with memorable service! Keeping your customers happy is one of the most important parts of running a business.

Learn more
  reg. $1,200.00
On Sale

When the Phone Rings: Telephone Skills for Better Service - DVD

Video Steaming Also Available!

Great telephone service doesn't have to be a thing of the past. Even with the advent of email and the Internet, your customers still want to be able to call sometimes and reach a live person. And how that call is handled still makes a huge difference to the success of your organization.

Learn more
Our Price

Credibility Through Honesty DVD

Discover How to Be Honest About Service Problems – And Boost Your Company’s Image! Learn more
Our Price

The Angry Customer - DVD

Find Out How to Calm – and Not Calm – the Caustic Client! Humorous, broadcast-quality packed with strategies for handling abusive customers. Learn more
Our Price

Beyond the Basics: More on Incoming Calls - DVD

Beyond the Basics: More on Incoming Calls - DVD

This program helps viewers cross the line from adequate handling of incoming calls to mastery of the telephone as a business tool. Learn more

Our Price

Improving Telephone Collections - DVD

Improving Telephone Collections - DVD

A must for anyone in business who uses the telephone to collect receivables—in other words almost anyone offering a product or service in today’s world—this program covers such essential topics as: how to motivate debtors to pay their bills; how to get past the stall and overcome objections; how to prepare for a collection call; how the caller’s attitude affects results. Learn more

Our Price

Cost-Effective Telephone System Management - DVD

Cost-Effective Telephone System Management - DVD

This is a program for managers and non-managers alike. It offers pointers on how to pick the right long-distance service for your company; how to reduce long-distance bills; using the business telephone to your best advantage; and practical hints for using your directory. (22 minutes)

Learn more

Our Price

Phone Power - DVD

Get ready for a content-loaded seminar will give you specific ideas on how to use the phone to your greatest advantage. Whether your a tele-marketer, sales professional, or collections agent, you’ll learn and quickly benefit from these proven, practical ideas for getting through to the most important people on your list. Learn more

Our Price

Dimensions of Service - DVD

In Dimensions of Service, you’ll discover the secrets of improving customer satisfaction by seeing all facets of the client experience. Larry is a manager facing declining customer satisfaction. He launches a new initiative to speed up response time – but satisfaction actually goes down. Learn more
Our Price

The Multicultural Customer - DVD

Video Steaming Also Available!

What is courteous in one culture, may be disastrously discourteous in another! Learn how to satisfy the different expectations of customers with this video designed to help employees provide effective customer service to all external multicultural customers --face-to-face and on the telephone.

 

Learn more
Our Price

50 Activities for Administrative, Secretarial, and Support Staff (PDF Download)

50 Activities for Administrative, Secretarial, and Support Staff (PDF Download)

This manual of activities is written for support staff – the unsung heroes and heroines of organizations who often are the ones for whom there is no training budget. Or who can not be spared from their work to spend time in training. Learn more
Our Price

Service Excellence: A Time to Care (DVD)

Service Excellence: A Time to Care (DVD)

This important program examines the main points to remember when you are involved in customer relations. Learn more
Our Price

Rapid Skillbuilder Library - 2 Volume Set

Rapid Skillbuilder Library - 2 Volume Set

The Rapid Skillbuilder Library - 2 Volume Set comes complete with one copy of all 42 of the Rapid Skillbuilder Series. Each Volume includes 21 different skillbuilders. Learn more
Our Price

Learning Points: 89 Activities and Actions for Coaching Call Center CSR's

Learning Points: 89 Activities and Actions for Coaching Call Center CSR's

The traditional role of the call center is a thing of the past. Being an effective “coach” is fast becoming the most valuable asset you can offer your employees, call center and organization.

Learn more
Our Price

Customer Service and You (25 Pack - Handbooks)

Customer Service and You (25 Pack - Handbooks)

Your customers make your business. Make certain your employees are providing service that will keep your customers satisfied and your business profitable. Easy-self training information in this 16-page illustrated booklet trains staff on top quality customer care.

Learn more
Our Price

Customer Service Best Practices - Book

Customer Service Best Practices - Book

This practical new resource book includes 38 carefully chosen articles, training tools, case studies and job aids that you can use to positively impact your customer service through training, benchmarking, and new processes. Learn more

Our Price

Serving Customers — Helping People DVD

Video Steaming Also Available!

In this customer service video, you'll learn these rules by watching them in action within a dental office, an auto dealership, and a hardware store. You'll also view scenes in a medical practice and a utility company depicting do's and don'ts for great telephone customer service. Learn more
Our Price

Telephone Skills 2000 DVD

Telephone Skills 2000 DVD

A two-part program with realistic demonstrations of positive and negative telephone responses. In addition to typical skills, the video shows proper use of language, development of action plans, and ways to deal with voice mail and analytical callers. Learn more
Our Price

1 2 

Free ground shipping on U.S. orders over $299.99

We Accept:
payment_methods.png

 


Shop Over 300 Online Training Courses!

canstockphoto16672945.jpg

 


 

Featured Customers

ibm-logo.jpg

 3m-logo.jpg

us-army-logo.gif

  microsoft_logo.jpg

wal-mart-logo.jpg

 Kaiser-Logo.gif


 

Visit Our Management Article Library!

HR Magazine 

Browse though our wide selection of business management & HR articles Learn more....>