Telephone Skills Training


Customer Service: The Telephone Connection - DVD

Your voice, responsiveness, and product knowledge are the only tools you have to convey the right impression and build customer loyalty over the telephone. (DVD or Video Streaming) Learn more
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Customer Service Basics (e-Learning Course)

Individuals build the skills required to deliver excellent customer service and build customer loyalty. Learn more
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Dealing with the Irate Customer II (DVD)

(DVD or Video Streaming)

A customer service video that teaches skills to turn angry customers into satisfied customers. Angry customers can take their toll on employees, to the point where it can be easy to lose perspective. In this updated version of the classic training video, a frustrated employee receives advice from his coworkers on how to better handle difficult customers.

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Predictable Revenue: Building an Outbound Team (eLearning Course)

If you want to build an Outbound Prospecting team, then this course is for you. You'll learn what all leaders must do to build a scalable, predictable system to grow your revenue and build a successful outbound team. Learn more
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Customer Service Combination Package (2-Courses)

Your business or organization wouldn't exist without your customers. But sometimes this all-important fact gets lost in the demands of daily activities. And excellent telephone customer service doesn't just happen: it requires dedication, skill—and enthusiasm. Your voice, responsiveness, and product knowledge are the only tools you have to convey the right impression and build customer loyalty over the telephone. (DVD or Video Streaming) Learn more
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Telephone Skills Training DVD Set

Telephone Skills Training DVD Set

Your complete guide to telephone communication! Regardless of all the new technology, the telephone is still the most used business tool in today's work place. It is also the most abused communication tool. This training set includes three separate programs to help your staff provide great customer service with the telephone. Learn more
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20 Reproducible Workshops for Listening Skills (Electronic Delivery)

20 Reproducible Workshops for Listening Skills (Electronic Delivery)

Train your staff to listen with skill and sensitivity. This volume contains 20 ready-to-use workshops including detailed notes for the trainer, handouts, and reproducible participant materials. Each workshop takes 1-3 hours to complete. Learn more
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Winning Telephone Tips Training DVD

The 30 action tips in this program can be put to use immediately and is perfect for everyone in your organization to improve telephone skills and workplace efficiency - anyone from the mail room to the office of the president will benefit. Learn more
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100 Reproducible Workshops (Electronic Delivery)

100 Reproducible Workshops (Electronic Delivery)

For many professional skills and competencies, this 5-volume set can start you in the right direction or complete existing programs that lack a key skill. You get 100 workshops that range from 1 to 3 hours in length. Learn more
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Telephone Courtesy: You Are the Company - DVD

This telephone customer service video will assure that everyone who picks up the phone in your office or business knows how to demonstrate good telephone courtesy and understands how important the telephone image you project can be to your business. Learn more
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Onboarding (New Employees) Collection - 7 Courses (DVDs)

Bring new hires up to speed quickly with these essential topics. Use this specially priced set as a guide to help ensure that your workplace maintains a respectful atmosphere, while keeping yourself protected against any potential legal problems. Learn more
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Telephone Skills at Work Training DVD

Regardless of new technology the telephone is still the most used business tool in today's work place. It is also the most abused! Learn more
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Winning Customer Loyalty Video Training Library

Winning Customer Loyalty Video Training Library

The Winning Customer Loyalty series gives step-by-step instructions in how to eliminate customer turnoffs (Volume 1) and then Exceed Customer Expectations (Volume 2). Learn how to avoid angry customers and build lifetime relationships. Make your customers your best salespeople. Learn more
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Cross-Cultural Communication (Customer Service) DVD

Bridge cultural and communication differences with the universal language: great service! Learn more
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Use the Telephone the Right Way Training DVD

Good common sense telephone techniques and old-fashion courtesy--especially in today's digital age--often define crucial business moments. Learn more
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Winning Customer Loyalty... Exceed Customer Expectations (DVD)

Volume Two Winning Customer: Loyalty Exceed Customer Expectations shows you how to really exceed the expectations of your customers and gain their loyalty and you can grow your business through word of mouth advertising. Learn more
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Service Impact Series (5 DVD Set)

Service Impact Series (5 DVD Set)

Service Impact! is a new series of training videos created by one of the top training, certification, and consulting companies. Featuring engaging and lifelike scenarios, training will be enjoyable – and highly effective! Learn more
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Customer Service Collection (Videos on DVD)

This Comprehensive 7-DVD Set Will Teach your staff how to impress customers with memorable service! Keeping your customers happy is one of the most important parts of running a business.

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When the Phone Rings: Telephone Skills Training Video / DVD

Great telephone service doesn't have to be a thing of the past. Even with the advent of email and the Internet, your customers still want to be able to call sometimes and reach a live person. And how that call is handled still makes a huge difference to the success of your organization. (DVD or Video Streaming) Learn more
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Credibility Through Honesty DVD

Discover How to Be Honest About Service Problems – And Boost Your Company’s Image! Learn more
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The Angry Customer - DVD

Find Out How to Calm – and Not Calm – the Caustic Client! Humorous, broadcast-quality packed with strategies for handling abusive customers. Learn more
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Beyond the Basics: More on Incoming Calls - DVD

Beyond the Basics: More on Incoming Calls - DVD

This program helps viewers cross the line from adequate handling of incoming calls to mastery of the telephone as a business tool. Learn more

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Cost-Effective Telephone System Management - DVD

Cost-Effective Telephone System Management - DVD

This is a program for managers and non-managers alike. It offers pointers on how to pick the right long-distance service for your company; how to reduce long-distance bills; using the business telephone to your best advantage; and practical hints for using your directory. (22 minutes)

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Phone Power - DVD

Get ready for a content-loaded seminar will give you specific ideas on how to use the phone to your greatest advantage. Whether your a tele-marketer, sales professional, or collections agent, you’ll learn and quickly benefit from these proven, practical ideas for getting through to the most important people on your list. Learn more

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Dimensions of Service - DVD

In Dimensions of Service, you’ll discover the secrets of improving customer satisfaction by seeing all facets of the client experience. Larry is a manager facing declining customer satisfaction. He launches a new initiative to speed up response time – but satisfaction actually goes down. Learn more
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The Multicultural Customer - DVD

Video Steaming Also Available!

What is courteous in one culture, may be disastrously discourteous in another! Learn how to satisfy the different expectations of customers with this video designed to help employees provide effective customer service to all external multicultural customers --face-to-face and on the telephone.

 

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50 Activities for Administrative, Secretarial, and Support Staff (PDF Download)

50 Activities for Administrative, Secretarial, and Support Staff (PDF Download)

This manual of activities is written for support staff – the unsung heroes and heroines of organizations who often are the ones for whom there is no training budget. Or who can not be spared from their work to spend time in training. Learn more
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Service Excellence: A Time to Care (DVD)

Service Excellence: A Time to Care (DVD)

This important program examines the main points to remember when you are involved in customer relations. Learn more
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Rapid Skillbuilder Library - 2 Volume Set

Rapid Skillbuilder Library - 2 Volume Set

The Rapid Skillbuilder Library - 2 Volume Set comes complete with one copy of all 42 of the Rapid Skillbuilder Series. Each Volume includes 21 different skillbuilders. Learn more
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Winning Customer Loyalty... Eliminate Customer Turnoffs (DVD)

In Volume One Winning Customer Loyalty Eliminate Customer Turnoffs Paul Timm looks at what really alienates your customers: What makes them want to stay away and not buy your product. Learn more
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Customer Service and You (Handbooks / 25 Pack)

Customer Service and You (Handbooks / 25 Pack)

Your customers make your business. Make certain your employees are providing service that will keep your customers satisfied and your business profitable. Easy-self training information in this 16-page illustrated booklet trains staff on top quality customer care.

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Customer Service Best Practices - Book

Customer Service Best Practices - Book

This practical new resource book includes 38 carefully chosen articles, training tools, case studies and job aids that you can use to positively impact your customer service through training, benchmarking, and new processes. Learn more

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Serving Customers — Helping People DVD

(DVD or Video Streaming) In this customer service video, you'll learn these rules by watching them in action within a dental office, an auto dealership, and a hardware store. You'll also view scenes in a medical practice and a utility company depicting do's and don'ts for great telephone customer service. Learn more
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Telephone Skills 2000 Training DVD

Telephone Skills 2000 Training DVD

A two-part program with realistic demonstrations of positive and negative telephone responses. In addition to typical skills, the video shows proper use of language, development of action plans, and ways to deal with voice mail and analytical callers. Learn more
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Office Policies Procedures Manual (Download)

Office Policies Procedures Manual (Download)

Quickly create the office policies and procedures you need for multiple departments of your business. The easily editable prewritten MS Word templates speed your development time and improve performance. Learn more
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