Telephone Skills Training Videos
Adapting to Change
25 Reproducible Activities for Customer Service Excellence (Print Version)
Make it easy for employees to provide great customer service with this collection of motivating and skill-building activities. There’s no need for a special training facility, no huge costs involved, or no prior training experience required. All you need is a group of employees who are committed to giving customers what they rightfully deserve—excellent service.
50 Activities for Administrative, Secretarial, and Support Staff - PDF Download
This manual of activities is written for support staff – the unsung heroes and heroines of organizations who often are the ones for whom there is no training budget. Or who can not be spared from their work to spend time in training.
Phone Power
Customer Service Gone Viral
Telemarketing & Inside Sales Collection (4 Seminars On Video)
Adapting to Change
Power Talking
This content-loaded seminar will give you specific ideas on how to be more positive and persuasive in everyday conversational interactions.