Order Polices

Five Easy Ways to Order:

Secure Online Ordering - As you place your order online, the information is encrypted in our secure shopping cart to ensure your privacy and security. Our check-out pages use 256 bit SSL Data Protection (the highest allowed by current browsers) to encrypt your personal data for transmission over the Internet. No credit card information is ever sent via email, and no security numbers are stored on our server. Our check out pages are scanned daily and certified hacker-safe by McAfee.
Fax Orders To: 1-818-564-4201. Get our Printable Order Form here. Please call or email us to confirm receipt of your faxed order.
Phone Orders: Call us at toll free: 1-888-337-2121
Email Orders To: jane @ business-marketing.com
Ordering by Mail: You may use our Printable Order Form for mail orders. Please mail your order to:
Business Training Media
4930 Balboa Blvd., #262044
Encino, CA 91426

Payment Methods:

We accept American Express, Visa, Master Card and Discover cards. We also accept purchase orders, company checks and bank wire transfers.

Purchase Orders:

We welcome purchase orders! The following applies to any requests for invoicing:

Purchase order or confirmation on company letterhead must be sent prior to us approving terms and releasing your order for shipment.
Payment may be requested before your order is shipped in some cases.
Payment is due 30 days from invoice date.
Overdue invoices will be assessed an interest fee of 1.5% per month.
You may elect to pay your invoice using a credit card however you remain liable for interest fees of 1.5% per month plus a credit card processing fee of 3.5%.

Printable Order Form

Warranty & Return Policy

We warranty to the original purchaser that programs purchased through Business Training Media are free from defects in material and workmanship under normal use and service. If you believe a product is defective, we will replace that product at no additional cost within 90-days of your purchase. Please contact our sales consultant for a return authorization number for defective products.

This warranty shall not apply to the product purchased or any part thereof which has been subject to accident, negligence, alteration, abuse, misuse or loss. This warranty shall apply only within the boundaries of the United States of America.

Digital products (eBooks, downloads...), online courses and video streaming programs are non-refundable. All sales are final.

Special Discounts

We offer special industry discounts for these sectors:

U.S. Military discounts (10% off)
Non-profits and charitable organizations (5% off)
Local, State & Federal Government (10% off)
K-12 Schools, teachers, colleges and universities (5% off)

Discount Codes

Here are the discount codes to use as you go through the checkout process:

U.S. Military discounts are 10%. Use the code: MIL10
Government discounts are 10%. Use the code: GOVT10
Non-profit and charitable organizations discounts are 5%. Use the code: NONPROFIT5
K-12 schools, teachers, colleges and university discounts are of 5%. Use the code: ED5

Volume Discounts

We also offer significant volume discounts when you purchase multiple products. If you have any question about eligibility for a discount or multiple copies, please call us directly 1-888-337-2121 or contact us online here.

Shipping & Tax

Business Training Media ships most orders via UPS or FedEx Ground service. We also offer our next day and 2nd-day shipping options. California residents pay 9.25% sales tax on there orders. Orders for the USA received before 12:00 p.m. (noon) PST can be eligible for same-day shipping. Arrangements can be made for same-day shipping after the noon cut-off for an additional rush fee. If you have questions about shipping please contact Supplier during business hours.

Free Shipping:

We offer free ground shipping on any U.S. order. This applies to the continental U.S. only

International Orders

We welcome international orders! All orders placed online through Business Training Media will be shipped via FedEx, UPS or United Postal Service.

NOTE: Customers are responsible for any customs charges on items ordered.