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Medical Office Training Videos

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Customer Service Recovery for Healthcare: The Right Words at the Right Time

When poor service occurs in Healthcare, even the newest or least trained employee can suddenly become the face of your organization to a patient or family member.
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Medical Office Policies Procedures Manual (Download)

Medical Office Policies Procedures Manual (Download)
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This Medical Office Policies and Procedures Manual was developed to assist medical office managers in preparing a Standard Operating Procedures (SOP) Manual for your small to medium size medical practice. It can be custom tailored to fit your front medical office staff and operations.
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Conflicts in the Workplace: Sources & Solutions

Use this conflict management video to reduce workplace conflict and help employees learn conflict resolution skills that improve collaboration, compromise and creativity.
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Developing Cultural Competence (Healthcare) DVD

This program explores how cultural beliefs and values affect communication and understanding. Interviews with experts in the field provide further insight on how to provide culturally competent care.
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Needlestick Injury Prevention (DVD)

Needlestick Injury Prevention - This short training program is designed to heighten awareness relating to needlestick injuries and to provide measures you can use to reduce these potentially serious injuries. First, we’ll look at some basic statistics and then we’ll review important safety rules, reporting injuries, and information relating to the prevention of needlestick injuries.
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Hand Hygiene: The Best Medicine (DVD)

This program covers proper hand hygiene guidelines and explores the prevention of slips and errors that are caused by acting without considering the consequences.
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Medical Technician - Career Video

In this program host Melody Young visits a cardiac technician and learns about the career opportunities in medicine besides becoming a doctor or a nurse.
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Competent Care In A Culturally Diverse Nation - Video

Culturally competent care adapts care interventions to the cultural needs and preferences (ethnic and religious beliefs, values, and practices) of diverse clients. This program provides practical and effective methods of recognizing and dealing with the special needs of different cultures.
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Medical Emergencies and Emergency Preparedness DVD

This program teaches caregivers effective ways to relate to medical emergencies and disasters.
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Dealing with the Irate Customer II

Dealing with the Irate Customer II
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A customer service video that teaches skills to turn angry customers into satisfied customers. Angry customers can take their toll on employees, to the point where it can be easy to lose perspective. In this updated version of the classic training video, a frustrated employee receives advice from his coworkers on how to better handle difficult customers.
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Hand Hygiene For Hands That Care - DVD

We all recognize the importance of keeping our hands free of infectious microorganisms, but statistics indicate we're not following through in practice.
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HIPAA Compliance for Home Health & Hospice Care (DVD)

The Health Insurance Portability and Accountability Act (HIPAA) has undergone several modifications since its enactment in 1996, from the Genetic Information Nondiscrimination Act (2010) to the HITECH Act. Recently, the Department of Health and Human Services issued the HIPAA Omnibus Rule to revise, enhance, and strengthen the HIPAA yet again.
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Handwashing: Avoiding Germs and Viruses At Work (DVD)

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Each year, millions of people get sick. Whether it's the common cold, the flu or something more serious, we miss a lot of work.
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Bloodborne Pathogens: A Healthcare Refresher (DVD)

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This program is short and to the point! It's ideal for retraining healthcare professionals who have already received initial training.

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HIPAA Privacy: Compliance Scenarios

This program covers the basics of the HIPAA Privacy Rule and shows examples of what is necessary to comply. This must-see program uses specific scenarios to illustrate privacy dos and don'ts.

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HIPAA Rules & Compliance - Video

Video Streaming Available!

This HIPAA compliance program reviews basic, unchanged requirements, qualified standards, and discusses critical changes.

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HIPAA Security and Privacy for Hospitals (DVD)

Video Streaming Also Available

This program will help you walk your employees through the basics of the HIPAA Security and Privacy Rules and make sure sensitive personal information is handled with the highest level of security and confidentiality.

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HIPAA: Do The Right Thing (DVD)

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HIPAA security and privacy compliance is mandatory! Walk your employees through the basics of the HIPAA Security and Privacy Rules and make sure sensitive personal information is handled with the highest level of security and confidentiality.

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HIPAA: Privacy Compliance - DVD

This brand-new video program will help you comply with HIPAA's Privacy Rule – the first comprehensive federal protection guidelines for the privacy of health information. Your staff will learn the importance of protecting patient privacy and confidentiality under HIPAA's Privacy Rule.

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HIPAA: Privacy In Home Healthcare - DVD

Help your home health facility comply with HIPAA’s Privacy Rule – the first comprehensive federal protection guidelines for the privacy of health information. This training video will teach your staff the new guidelines for protecting patient privacy and confidentiality in home healthcare under the new rule.

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HIPAA: Privacy In Long-Term Care (DVD)

Help your long-term care facility comply with HIPAA's Privacy Rule -- the first comprehensive federal protection guidelines for the privacy of health information.
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HIPAA: Security & Privacy For Home Healthcare (DVD)

HIPAA security and privacy compliance is mandatory! Walk your home health employees through the basics of the HIPAA Security and Privacy Rules and make sure sensitive personal information is handled with the highest level of security and confidentiality.
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HIPAA: Security & Privacy In Long-Term Care

Length: 19 minutes

Free Online Preview

Protect your patient's privacy and security rights and comply with the HIPAA Security and Privacy Rules.

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Infection Control For Home Health - DVD

By following the basic infection control practices outlined in this vital program, your home care workers can help protect themselves and their patients from the spread of infection.
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HIPAA: Security Compliance DVD

Video Streaming Also Available

Security awareness training is mandatory for your entire staff. Under the new Security Rule, you are required to establish administrative, physical and technical safeguards to guarantee the confidentiality, integrity and availability of all electronic PHI.
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How To Prevent Slips and Falls (Healthcare) DVD

How to Prevent Slips and Falls program focuses on how you can prevent these hazards. First of all, it's important to understand that the vast majority of slips and falls occur because the person is not paying attention to where they are walking or what they're doing and they either trip on something or the floor surface is slippery. We can describe slips and falls as a dual cause accident. We say dual because there may be two causes.
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Overview of HIPAA Privacy and Security Rules (DVD)

This continuing education activity has been developed a basic resource for HIPAA Covered Entity personnel such as HIPAA privacy and security officers, privacy contacts, risk managers, counsel, information management and information technology personnel, compliance officers
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How to Connect in Healthcare in 90 Seconds or Less

In healthcare as well as life, the failure to build trust and rapport can be insurmountable, while the rewards of a good first impression and positive connection are almost immeasurable.
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Healthcare-Associated Infections: Prevention & Control - DVD

Video Streaming Also Available

According to CDC statistics, HAIs have endangered more a 1 million patient resulting in 90, 000 deaths annually. The costs the healthcare facilities can be staggering! With this new program, your staff will learn the common HAI causes and detailed prevention measures

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Cultural Competency: Just Good Healthcare

Trains healthcare professionals about patient assessment tools that allows employees to explain illnesses and treatment, identify healing, negotiate treatment, intervene and collaborate with patient family members Realistic healthcare scenarios representing many different cultures and beliefs.
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Healthcare Personal Protective Equipment: Why Risk It (DVD)

This important program covers the different types of PPE available and discusses how they can protect you from on-the-job hazards.

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Harassment Is (Healthcare Version)

Harassment represents one of the most destructive workplace issues faced by public and private employers today. Now more than ever, it's important to train all personnel to recognize the various forms that harassment may take and implement measures to prevent it in your organization!

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HazCom For Healthcare: A GHS Overview (DVD)

Healthcare workers are excited and proud to care for patients and help them live long, healthy lives. Yet, in this same environment, caregivers can expose themselves and their patients to many chemical hazards.
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Healthcare Compliance: Code Of Conduct - DVD

Video Streaming Also Available

Now more than ever, it's important to have an effective Corporate Compliance program that sets the example of corporate responsibility, integrity and ethics for your entire staff.

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Healthcare Safety Orientation - DVD

As a healthcare professional, you know that your patients continually rely on you for their health and safety - but what about your own? It can only take a minute of neglect on your part or that of a co-worker for you to become a patient yourself.

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