Receptionist Training Videos
Dealing with the Irate Customer II
Dealing with the Irate Customer IIAverage rating:
A customer service video that teaches skills to turn angry customers into satisfied customers. Angry customers can take their toll on employees, to the point where it can be easy to lose perspective. In this updated version of the classic training video, a frustrated employee receives advice from his coworkers on how to better handle difficult customers.
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Professional Email Etiquette
Professional Email EtiquetteAverage rating:
Email is fast becoming the preferred method of contact for sharing information and resolving problems. The impression you leave with others about the quality of your organization and your own personal competency is largely based on the courtesy and professionalism of your email correspondence.
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When the Phone Rings: Telephone Skills Training Video
Great telephone service doesn't have to be a thing of the past. Even with the advent of email and the Internet, your customers still want to be able to call sometimes and reach a live person. And how that call is handled still makes a huge difference to the success of your organization. (DVD or Video Streaming)
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Communication Skills That Work (DVD)
Are you uncomfortable when you have to confront someone? Do you cringe at conflict? Would you like to create more harmony and cooperation? In this seminar, you’ll not only learn tools to communicate more effectively, you’ll gain the confidence to stand up to bullies, and speak your truth with grace. No longer will you have to run away from conflict or confrontation.
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Social Media at Work
Social media is everywhere—including our workplaces. While it can serve useful business purposes, it can also open the door to hackers, circulate rumors and abusive comments, create public relations nightmares, and be a real drag on productivity.
Dress and Groom for Career Success - Video
Dress and Groom for Career Success - VideoAverage rating:
With the help of this video, your clients or students will better understand how to present themselves professionally for interview and career success.
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Customer Service Collection (7 Courses)
Customer Service Collection (7 Courses)Average rating:
Keeping your customers happy is one of the most important parts of running a business. However, sometimes your employees may not have the skills necessary to provide the best service possible.
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Customer Service Counts - Video
This video is the solution. Great for new hires or energizing your current team, it uses humor to show employees that being good at customer service (and taking pride in their work) is not only a job requirement but can be personally satisfying as well. (DVD or Video Streaming)
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Medical Office Policies Procedures Manual (Download)
Medical Office Policies Procedures Manual (Download)Average rating:
This Medical Office Policies and Procedures Manual was developed to assist medical office managers in preparing a Standard Operating Procedures (SOP) Manual for your small to medium size medical practice. It can be custom tailored to fit your front medical office staff and operations.
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Email Basics
Almost 145 billion emails are sent every single day. This course will outline those rules so that every email sent is a professional one.
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Undeliverable: Email Etiquette for Today's Workplace (DVD)
Email correspondence is a vital means of business communication. Every conversation between your company and your valued customers needs to be handled professionally. This program covers everything from grammar and punctuation to message clarity, censoring yourself, proofreading, and professional closings; also addresses important topics like delivering bad news.
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Customer Service Basics: Service with a Smile Training Video
In this humorous video that is reminiscent of “The Office”, join the employees of the fictitious Lucky Star Coffee Company as they learn about customer service. Mark, the shop manager, thinks he’ll be leading a training seminar on good customer service.
Wardrobe Planning: Dressing for Your Body Type Video
Looking for expert advice to dress your best with flattering clothing styles for all body types? Join wardrobe stylist and personal shopper Carly Gatzlaff as she takes viewers through the basics of dressing for your body type by creating a flattering, put-together look that is uniquely you. Wardrobe Planning: Dressing for Your Body Type is a compilation of video segments that cover a variety of hints and tips for both women and men to dress and look your best
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Workplace Communication Skills Video
Workplace Communication Skills VideoAverage rating:
Communication skills top the list of qualities that employers seek from job candidates, according to a recent survey conducted by the National Association of Colleges and Employers (NACE). Individuals who possess stellar communication skills are more likely to land jobs, keep them, and get promoted.
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The Basics of Business Etiquette (DVD)
The way you handle yourself in a business and social environment can reveal a lot about you, and your position within an organization. From meetings with the boss to meetings with clients and customers, knowing the right things to do and say can make a tremendous difference in helping you and your company reach its goals.
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It's Not Working: Workplace Etiquette Training DVD
It's Not Working: Workplace Etiquette offers a much-needed refresher on etiquette training; the program stresses the importance of decorum at work, showing how bad manners can affect productivity and damage relationships.
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