Receptionist Training Videos
Dealing with the Irate Customer II
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Angry customers hurt your company's image, disrupt your workday, and cost your company business. Learn simple communication techniques that will help employees resolve disputes and calm angry customers quickly and professionally.
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Professional Email Etiquette
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Email is fast becoming the preferred method of contact for sharing information and resolving problems. The impression you leave with others about the quality of your organization and your own personal competency is largely based on the courtesy and professionalism of your email correspondence.
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When the Phone Rings - Video
When the phone rings, your employees have only a few seconds to set a tone. Make sure your telephone customer service employees are ready for business.
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Communication Skills That Work
Are you uncomfortable when you have to confront someone? Do you cringe at conflict? Would you like to create more harmony and cooperation? In this seminar, you’ll not only learn tools to communicate more effectively, you’ll gain the confidence to stand up to bullies, and speak your truth with grace. No longer will you have to run away from conflict or confrontation.
Social Media at Work
Social media is everywhere—including our workplaces. While it can serve useful business purposes, it can also open the door to hackers, circulate rumors and abusive comments, create public relations nightmares, and be a real drag on productivity.
Customer Service Counts Video
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This video is the solution. Great for new hires or energizing your current team, it uses humor to show employees that being good at customer service (and taking pride in their work) is not only a job requirement but can be personally satisfying as well. (DVD or Video Streaming)
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Medical Office Policies Procedures Manual (Download)
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This Medical Office Policies and Procedures Manual was developed to assist medical office managers in preparing a Standard Operating Procedures (SOP) Manual for your small to medium size medical practice. It can be custom tailored to fit your front medical office staff and operations.
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Undeliverable: Email Etiquette for Today's Workplace (DVD)
Email correspondence is a vital means of business communication. Every conversation between your company and your valued customers needs to be handled professionally. This program covers everything from grammar and punctuation to message clarity, censoring yourself, proofreading, and professional closings; also addresses important topics like delivering bad news.
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