Call us: 888-337-2121
View Cart

Receptionist Training Videos

irate-customer.jpg

Dealing with the Irate Customer II

Average rating:
average rating 100%
Angry customers hurt your company's image, disrupt your workday, and cost your company business. Learn simple communication techniques that will help employees resolve disputes and calm angry customers quickly and professionally.
Learn more...
professional-email-video-course

Professional Email Etiquette

Average rating:
average rating 100%
Email is fast becoming the preferred method of contact for sharing information and resolving problems. The impression you leave with others about the quality of your organization and your own personal competency is largely based on the courtesy and professionalism of your email correspondence.
Learn more...
when-phone-rings22

When the Phone Rings - Video

When the phone rings, your employees have only a few seconds to set a tone. Make sure your telephone customer service employees are ready for business.
Learn more...
CommunicationSkillsDVD

Communication Skills That Work

Are you uncomfortable when you have to confront someone? Do you cringe at conflict? Would you like to create more harmony and cooperation? In this seminar, you’ll not only learn tools to communicate more effectively, you’ll gain the confidence to stand up to bullies, and speak your truth with grace. No longer will you have to run away from conflict or confrontation.

Learn more...
social-media-at-work

Social Media at Work

Social media is everywhere—including our workplaces. While it can serve useful business purposes, it can also open the door to hackers, circulate rumors and abusive comments, create public relations nightmares, and be a real drag on productivity.

Learn more...
Customer-service-counts-22

Customer Service Counts Video

Average rating:
average rating 80%
This video is the solution. Great for new hires or energizing your current team, it uses humor to show employees that being good at customer service (and taking pride in their work) is not only a job requirement but can be personally satisfying as well. (DVD or Video Streaming)
Learn more...
Medical-DL

Medical Office Policies Procedures Manual (Download)

Average rating:
average rating 100%
This Medical Office Policies and Procedures Manual was developed to assist medical office managers in preparing a Standard Operating Procedures (SOP) Manual for your small to medium size medical practice. It can be custom tailored to fit your front medical office staff and operations.
Learn more...
Undeliverable: Email Etiquette for Today's Workplace

Undeliverable: Email Etiquette for Today's Workplace (DVD)

Email correspondence is a vital means of business communication. Every conversation between your company and your valued customers needs to be handled professionally. This program covers everything from grammar and punctuation to message clarity, censoring yourself, proofreading, and professional closings; also addresses important topics like delivering bad news.
Learn more...
service-basics.jpg

Customer Service Basics: Service with a Smile Training Video

In this humorous video that is reminiscent of “The Office”, join the employees of the fictitious Lucky Star Coffee Company as they learn about customer service. Mark, the shop manager, thinks he’ll be leading a training seminar on good customer service.

Learn more...
171611

Wardrobe Planning: Dressing for Your Body Type Video

Looking for expert advice to dress your best with flattering clothing styles for all body types? Join wardrobe stylist and personal shopper Carly Gatzlaff as she takes viewers through the basics of dressing for your body type by creating a flattering, put-together look that is uniquely you. Wardrobe Planning: Dressing for Your Body Type is a compilation of video segments that cover a variety of hints and tips for both women and men to dress and look your best
Learn more...
The Basics of Business Etiquette

The Basics of Business Etiquette (DVD)

The way you handle yourself in a business and social environment can reveal a lot about you, and your position within an organization. From meetings with the boss to meetings with clients and customers, knowing the right things to do and say can make a tremendous difference in helping you and your company reach its goals.
Learn more...
It's Not Working: Workplace Etiquette Training Video

It's Not Working: Workplace Etiquette - Video

It's Not Working: Workplace Etiquette offers a much-needed refresher on etiquette training; the program stresses the importance of decorum at work, showing how bad manners can affect productivity and damage relationships.
Learn more...
Share on Facebook
FREE SHIPPING

Free ground shipping on U.S. orders.

Subscribe to our free: HR Training eNewsletter
mcafee secure
Featured Customers
ibm logo 3m logo us-army logo microsoft logo wal-mart logo Kaiser Logo