Training & Development Books

Comes complete with learning objectives, facilitator guidance, and reproducible materials.

Managers and supervisors will sharpen their analytical and decision-making skills with this new collection of fully reproducible case studies.

This practical new resource book includes 38 carefully chosen articles, training tools, case studies and job aids that you can use to positively impact your customer service through training, benchmarking, and new processes.

Are you maximizing every opportunity to connect with participants before, during and after training? This is the key to optimizing the learning experience of every individual – and the focus of these 125 tested and proven-effective activities for trainers.

As corporate budgets get tighter and tighter, managers are demanding that expenditures on training be fiscally justified. Trainers are being asked to build a business case for making training investments, and they are being required to determine what those investments yield.

Increase your understanding of facilitation and learn interventions and exercises you can use with others. This resource manual provides managers, trainers and consultants a format based on the core skills facilitators need to develop as well as the issues they will face at work.

Increase your understanding of facilitation and learn interventions and exercises you can use with others. This resource manual provides managers, trainers and consultants a format based on the core skills facilitators need to develop as well as the issues they will face at work.

Create high performance teams with these collections of fully reproducible activities. All the activities employ the principle of "learning by doing" to ensure that the skills the participants learn can be applied to real work situations.

This collection introduces the issue of conflict and its resolution as a part of workshops on management, leadership, communication, negotiation and diversity.

Format: Three-Ring Binder

In 50 Activities for Collaborative Management, you’ll find an array of dynamic and engaging exercises to help you explore what makes collaborative management work, its potential benefits and how to experience them in your organization.

New

By Wendy Denham and Jane Jestico

Teaching employees how to deliver effective performance appraisals will pay big dividends in your organization. But, too often, employees perceive the training as uninteresting – even boring.

Understanding the nature of stress at a detailed level is the basis upon which we can start to manage it effectively. The Personal Stress and Well-being Assessment provides a simple but thorough process by which we can better understand our own stress handling skills.

Includes FREE CD with 25 role plays from the popular first volume-50 total role plays!

Updated with 25 new role plays not covered in the first volume, the latest edition of the popular 25 Role Plays to Teach Negotiation will inspire you to think and act like a negotiation expert.

Contains 150 reproducible, insightful short pieces on a wide range of management issues and training topics. Includes a CD-ROM to give you added flexibility to copy clips to your PC for printing, and even allows you to distribute clips via e-mail.

57 tricks, brainteasers, and puzzlers, designed to amaze your training audience and hold their attention. Filled with openings and energizers to energize the audience and lay a foundation for improved retention of new material.

101 classroom-tested games, exercizes, and activities that add spark and energy to your training sessions. PLUS 101 more games that will engage participants and bring weary participants back to life. Every trainer runs into that situation where participants hit the wall. These games and activities will splash excitement back into your audience and reenergize your training.