Training & Development Material
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Conflict Strategies Inventory 3ed - Starter Kit
Conflict Strategies Inventory is a soft-skills training program on conflict management strategies, based on the Blake and Mouton Styles Grid. The assessment identifies an individual's preferred conflict strategy, examines each strategy, and enables individuals to develop an action plan to put learning into action.
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Rocket Game - Complete Kit
Rocket: The Project Management Game is a competitive team simulation that emphasizes simple, fast, and flexible techniques for tackling everyday projects successfully.
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Job Aids Series Collection
You get unlimited access to 30 Job Aids that will improve performance for any individual or organization. SkillBbuilder Booklets are 12-page training snapshots that present each competency in logical steps. Skillbuilders provide the individual with self-paced learning and easy transition to on-the-job practice.
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What's My Coaching Style? - Deluxe Facilitator Set
What's My Coaching Style? is coaching assessment for management development that measures personality style and explores how it relates to coaching and interpersonal relationships. Coaches and managers identify and understand personality traits, learn how to capitalize on personal strengths, and minimize potential weaknesses
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Becoming A Customer Service Star - Facilitator Set
Today's customers want service that is faster, better, cheaper. But how do you know if your organization is prepared to meet that challenge? Can you say (with confidence) that your organization's customer service is exceptional? Do employees know the difference between internal and external customer service? These skills are what set extraordinary companies apart from the rest. That's why a customer service assessment is one of the best investments you can make.
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Train-the-Trainer - Instructor's Guide 3rd Edition
This proven workshop is for the non-professional trainer who must develop and conduct training sessions on occasion. As jobs change and re-training is needed at an increasing rate, more and more managers and team leaders are being called upon to do training that was formerly done by experienced trainers.
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Bridging the Communication Divide - Complete Game Kit
Take your audience on an exciting learning adventure with Bridging the Communication Divide! This hands-on experiential game explores the impact personality style has on everyday interactions and then offers a simple communication style model individuals can use to make immediate improvements to their communication skills.
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50 Activities for Developing Supervisory Skills (Print Version)
Training Objective: Define the role of the supervisor; Develop key supervisory skills, including planning, organizing, and controlling; Improve communication skills; Develop skills for running effective meetings. Activities Cover: Discipline; Planning and setting objectives; Decision making; Problem solving
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Supervisor on the Scene: Training Job Skills - Video
Help supervisors conduct a successful training session with Supervisor on the Scene: Training Job Skills.
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Flight From Savo Game - Complete Kit
An exciting, hands-on adventure game. Participants gain first-hand experience in the fundamental supervisory skills of: Guiding the Work, Organizing the Work, Developing Your Staff, Managing Performance, and Managing Relations.
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Working Through Organizational Change - Facilitator Kit
While understanding the need for organizational change is critical, it is also vital that we recognize how we respond to change as individuals so that we can manage ourselves – and show others how to benefit from its positive effects. Working Through Organizational Change is a one-day program designed to help individuals polish their skills at coping with and handling a variety of organizational changes.
Strategic Leader Facilitator's Guide (Revised)
The Facilitator’s manual includes a half day and a full day workshop outline to make it easier for the trainer to deliver workshops of varied length. Each topic is introduced with background concepts and there are notes for leading discussions and detailed instructions for leading participants through experiential exercises.
Coaching Achievement Facilitator Kit
Coaching Achievement helps managers and leaders to become effective on-the-job coaches. This one-day program enhances their skills at developing and maintaining effective coaching relationships in order to improve the performance and growth of others.
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Accountability Experience Starter Kit
The starter kit includes the comprehensive facilitator's guide package that has case studies and role play exercises, scripts for a 1-day workshop (also broken out into 7 modules), PowerPoint slide deck, lecture content, models and frameworks, action planning and instructions for using the assessment tool.
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Get Fit For Coaching Game - Complete Kit
Enhance your coaching training with Get Fit for Coaching – A Skill Practice Game. Based on the Get Fit for Coaching assessment, this fun and fast-paced game gives participants the opportunity to practice the five skills vital to effective coaching: building rapport, observing and analyzing, questioning and listening, providing feedback, and facilitating learning.
Project Leadership Assessment - Starter Kit
Project leadership isn't just about logistics. It's also about the ability of the project leader to motivate the project team, build relationships, and sustain the performance of the team throughout the life of the project.
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The Problem-Solving & Decision-Making Toolbox
These ready-to-use tools are applicable to problem solving, decision making, creativity and innovation, quality, operations and service. Tools include: Force Field Analysis, Process Mapping, Decision Trees, Cost Benefit Analysis, SWOT Charts, Evaluation Matrix and many more.
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Communication Derailed Game Kit
Communication Derailed is a powerful, fast-paced simulation game that will help you to proactively equip your people with the skills they need to become good communicators.
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All New Tricks For Trainers
57 tricks, brainteasers, and puzzlers, designed to amaze your training audience and hold their attention. Filled with openings and energizers to energize the audience and lay a foundation for improved retention of new material.
Becoming A Customer Service Star - Starter Kit
Everyone has a favorite customer service story, but few people can identify the specific behaviors that will result in outstanding service. With Becoming a Customer Service Star, employees and managers evaluate their behavior in 5 critical service areas, examine their attitudes about service, and learn ways to boost their customer service performance.
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Faultless Facilitation Resource Guide (2nd edition)
3-Ring Binder
Use this practice-oriented workshop to teach team leaders and group facilitators the key skills for leading productive team meetings.
The 50 Activities Library - Download
The 50 Activities Library provides trainers and other professionals with a comprehensive library of ready to implement training activities targeted at specific competencies. Everything you need is provided and is right at your fingertips.
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Influencing With Assertive Communication Facilitator Kit
Through Influencing with Assertive Communication, individuals learn what it takes to express themselves directly and honestly, while acknowledging and respecting the rights of others. Each kit contains a comprehensive Facilitator Guide, plus enough reusable Facilitator support materials to train up to 25 participants at one time. Participant Guides are sold separately.
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50 Activities for Creativity and Problem Solving
These reproducible activities develop creative thinking, offer new approaches to problem solving, and develop innovative approaches to problems that aren't responding to traditional methods.
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Hostage Rescue Exercise
An exciting team building and decision making simulation that is suitable for employees at all organizational levels. The scenario centers on a hostage taking situation by terrorists in a small third world country. Exercise participants take the role of a U.S. Department of State, Office of Security task team that has been assigned to help obtain the release of the hostages.
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