Patient Care Training Videos

Customer satisfaction does not happen accidentally. It requires deliberate actions on our part to identify and then satisfy customer expectations. Learn the 10 Rules of World Class Customer Service with Coastal's Customer Service In Long-Term Care: Making It World-Class

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There are five million victims of the Alzheimer's disease in the U.S. alone.

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All accredited healthcare organizations were required to comply with JCAHO's pain management standards by January 2001. This important program will walk your staff through these standards while taking a look at how the standards enhance patient care.

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Pro-active improvement of patient care processes prevents adverse patient outcomes. This must-see training program will create a culture of safety within your facility.

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This important program discusses the strategies for handling patients whose behavior is difficult.

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According to CDC statistics, HAIs have endangered more a 1 million patient resulting in 90, 000 deaths annually. The costs the healthcare facilities can be staggering! With this new program, your staff will learn the common HAI causes and detailed prevention measures

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This important program will teach your employees everything they need to know about preserving patient rights - and will help prevent costly lawsuits from occurring at your facility.

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One in every four Americans is a victim, witness to, or perpetrator of family violence. Healthcare workers - often the first to encounter abuse - have a unique opportunity to identify victims early.

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Allergic reactions to natural rubber latex products are being recognized with increasing frequency among healthcare workers who use gloves and other products containing latex.

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The Bureau of Labor Statistics cites that nursing aides, attendants and orderlies have the highest risk of musculoskeletal disorder from on-the-job activities.

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This compelling program remains our best-seller year after year! It is a must-have for facility managers and administrators committed to providing optimal quality care for their patients or residents in their golden years.

The Centers for Disease Control has reported a resurgence of TB. Anyone, including your employees can contract it and its new drug-resistant strains. Don't take the risk. Help them understand TB and fight against it.

Preventing medical errors that harm patients is the goal of People-Based Patient Safety®.

This easy-to-read, practical guide filled with ideas and case studies explains how to apply ACTS ? the specific skills that raise staff awareness about working safely and avoiding errors.

This important handbook stresses the importance of providing the best care possible for elderly patients, thus minimizing abuse.

Number of pages can vary though most handbooks are 16 pages in length and include a tear-out quiz.

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Protecting yourself from bloodborne diseases on the job requires knowing the facts and taking sensible precautions. This program discusses the safe work practices you must follow to reduce your risk of infection.

Produced - 2007

This program is part of our cardiovascular series designed to comply with the Joint Commission standards for education of patients and family. This video was awarded a National Telly Award.

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This important program discusses the problems, causes and various forms of combative behavior which occur in long-term care facilities and helps you learn how to prevent your employees from being victims of combative behavior.