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Conflict Resolution

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Conflict 101

Most of us would agree that one of the biggest challenges is dealing with conflict whether at work or at home. Unfortunately, most of us don't have the tools to resolve conflict in a healthy way. We end up damaging relationships, we lose trust - the list goes on and on.
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Conflict Clock: Taking T.I.M.E. to Resolve Conflict in the Workplace

Conflict Clock™ is designed to help your employees, leaders and teams successfully respond to workplace conflict. The program presents four proven strategies that will help participants break old and negative response habits.
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Preventing Workplace Bullying: How to Recognize and Respond to Bullies at Work Video

This program uses a variety of compelling vignettes to clarify what workplace bullying is, while presenting practical steps managers and staff can take to effectively address these situations
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Office Politics Is...

This thought-provoking, powerful short video uses impactful imagery, video and music to inform and encourage discussion the on the ups and downs of office politics within an organization. Definitely a good meeting opener or content refresher.
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Respectful Communicator: The Part You Play Video

Respectful Communicator: The Part You Play shows how taking a few extra steps can keep misunderstandings to a minimum.
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What to Do When Conflict Happens

What causes the most stress across ALL occupations? The interpersonal conflicts we all experience on a daily basis -- with coworkers or supervisors. Give your employees a memorable, easy-to-implement tool, the C.A.L.M. model, to hone their conflict resolution skills.
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Can We Count on You? Video

Can We Count On You? is a powerful training program that will help viewers see what it takes to get there. This common-sense program was designed to put people - especially those entering the workforce for the first time - on the path to becoming highly valued employees.
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Civility Is... Video

Being civil means interacting and responding courteously and respectfully. This short program helps employees recognize the importance of maintaining a civil, respectful and inclusive workplace.
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50 Activities for Dealing With Difficult Discussions at Work

Teach employees how to be better and more confident communicators – in just a matter of minutes.
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Conflict Management Skills (e-Learning Course)

Managers build their own conflict management skills, as well as learn how to coach employees to manage conflict with others. (5-Courses)
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Resolving Conflict Is

Like it or not, when you work with people...conflict is going to happen. This thought-provoking, powerful short video uses impactful imagery, video and music to inspire and stimulate discussion about the proper ways to react to conflict - turning conflict into collaboration.
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Let's Talk . . . Harassment & Bullying 2-Part Series

This series addresses all of these issues and more in a concise, easy-to-understand way. Engaging and informative, Let’s Talk, which includes the complementary but stand-alone programs, is a great tool to understand and stop harassment and bullying, and encourage a respectful, productive workplace.
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Survive Nature’s Fury (Team Training Activity)

Survive Nature’s Fury is a motivating training activity that commands participant interest as it develops key communication skills attributes. Following a PowerPoint slide introduction with fascinating photos of severe storm scenes, the activity presents participants with a four-section storm survival test that is completed first by participants individually and then as a team.
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Let's T.A.L.K.: Handling the Difficult Performance Appraisal (DVD)

Video Streaming Also Available

Let's T.A.L.K. will change the minds of managers who dread the performance management aspect of their job. The T.A.L.K. approach makes appraisals easier and more effective, keeping the focus on work-related issues, not on personalities. Managers learn techniques to communicate expectations effectively and encourage top performers to do even better
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Supervisor on the Scene: Communication (DVD)

Classrooms, marriages, the public sector, and the workplace - there's no place where we don't seem to need more and better communication. It is a big part of our success in anything, including business and leadership.
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Wrong Way Right Way: Ethics Cases (Complete DVD Set)

Many organizations today are incorporating humor into their corporate ethics training programs to engage their employees, improve retention, and reinforce ethical practices.
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Billion-Dollar Lessons: What You Can Learn from Business Failures (DVD)

While we are inspired by business success stories, we are educated by business failures. Chunka Mui and Paul Carroll researched 750 of the most significant business failures of the past quarter-century and found the Number 1 cause of failure was not sloppy execution, poor leadership or bad luck.
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Conflicts in the Workplace: Sources & Solutions

Use this conflict management video to reduce workplace conflict and help employees learn conflict resolution skills that improve collaboration, compromise and creativity.
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A World of Difference - Working Successfully Across Cultures - DVD

Free Online Business

The aim
To show how to overcome challenges and maximize productivity when managing a multicultural team.

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Conflict Clock: Taking T.I.M.E. to Resolve Conflict in the Workplace (Managers)

As a supervisor or manager, your role is vital to the success of the organization. You can impact morale, teamwork, collaboration, respect, inclusion, innovation, quality…and the list goes on. Sometimes we forget this in the heat of conflict. Conflict Clock™ for managers will give you a quick reinforcement for successfully resolving workplace conflict - using the T.I.M.E.™ model.
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50+ Activities to Teach Negotiation

Best-Seller!

This book contains a variety of fully reproducible exercises to teach and reinforce the skills necessary to be a successful negotiator. Each Activity includes a detailed description of the exercise, the steps to follow, additional resources and lecture notes for the trainer.

Training Objectives

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Let's Talk . . . Bullying, Abusive Conduct, & Their Consequences

This 10-minute program defines bullying and abusive conduct, their impact on people and organizations, and their remedies. An advantage of this program is its clarification of the legal definition of bullying, an aspect of the topic that many people are unsure of.
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Dealing With Conflict - Healthcare Version

Designed for the Healthcare industry, this video explores the dynamics of conflict within work teams. The goal is to empower employees to work through conflict, with less dependence upon management.
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25 Reproducible Instruments for Team Building

This new collection of instruments provides team building practitioners with tools designed to assist in the development of individuals, teams, and organizations. The instruments range from very simple, self-scored tools, to more complex assessments that provide in-depth information on teams. All of the instruments are fully reproducible which makes them a very cost-effective alternative to in-house development or off-the-shelf instruments.

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workingwithyou

Working With You is Killing Me Video

From chronic complainers to idea-stealers, boundary pushers to just plain jerks, a toxic co-worker can ruin your day -- and your life! This powerful program, based on the national best-selling book, teaches employees and managers how to tame a toxic co-worker by setting boundaries.
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Open Mind Open World: Improving Intercultural Interactions (DVD)

Video Streaming Also Available

In a global economy, cultural misunderstandings can have an immediate, negative impact on business productivity. Open Mind, Open World provides a solid foundation for identifying and understanding basic cultural values and behaviors. Employees and managers gain insights, strategies and skills that help minimize cultural misunderstandings and strengthen interactions.
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RemarkableCommunicationDVD

Remarkable Communication Skills DVD

When a difficult person or situation arises, many of us don’t know what to say, or how to handle it. We allow ourselves to react rather than respond effectively. From now on, you’ll be armed with powerful tools and tactics for gracefully handling any situation, no matter how difficult or challenging it might be. Using her unique blend of humor and real-world application, communication skills expert Pamela Jett will share what everyone ought to know about communicating more effectively, both at home and at work.
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Difficult Behavior: Breaking Through - DVD

Video Streaming Also Available

This important program discusses the strategies for handling patients whose behavior is difficult.

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Communication Skills That Work (DVD)

Are you uncomfortable when you have to confront someone? Do you cringe at conflict? Would you like to create more harmony and cooperation? In this seminar, you’ll not only learn tools to communicate more effectively, you’ll gain the confidence to stand up to bullies, and speak your truth with grace. No longer will you have to run away from conflict or confrontation.
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Invisible Rules: Men, Women and Teams - DVD

"Successful organizations of the future are going to have leaders, are going to have team members who understand the rules of both cultures." -- Dr. Pat Heim According to Dr. Pat Heim in this customer-requested sequel to THE POWER DEAD-EVEN RULE, men and women grow up in different cultures, learning different lessons about what it means to be a leader and what it means to be a team player.

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Bullying Combination Set (2 Courses)

These two training courses will provide your managers, supervisors and employees with the necessary tools needed to deal with workplace bullying by providing practical solutions. (DVD or Video Streaming)

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Use the Telephone the Right Way Training DVD

Good common sense telephone techniques and old-fashion courtesy--especially in today's digital age--often define crucial business moments.
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Dealing With Conflict Trainer's Kit

The Dealing with Conflict Trainers Kit is a complete modular and integrated conflict assessment and training program that includes 10 online self assessments, 10 Participant Coursebooks and the comprehensive Dealing with Conflict Leader’s Guide and the Dealing with Conflict DVD. Use the complete program to deliver from 2 hours to a full day conflict workshop. Or if you prefer, choose only those products you wish and easily integrate them into most existing training programs.
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100 Reproducible Workshops (PDF Electronic Delivery)

For many professional skills and competencies, this 5-volume set can start you in the right direction or complete existing programs that lack a key skill. You get 100 workshops that range from 1 to 3 hours in length.
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Play Nice and Stay Employed! Workplace Relationships & Conflicts (10-Pack)

In today’s job market, individuals will find it hard to keep a good job if they lack the soft skills to successfully handle workplace situations. Provide job seekers with tools for career success using the new Soft Skills Solutions. Individual booklets offer practice activities and exercises prepare job seekers with the necessary soft skills to achieve their career goals.
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