Communication Skills

Most of us would agree that one of the biggest challenges is dealing with conflict whether at work or at home. Unfortunately, most of us don't have the tools to resolve conflict in a healthy way. We end up damaging relationships, we lose trust - the list goes on and on.

Communication skills top the list of qualities that employers seek from job candidates, according to a recent survey conducted by the National Association of Colleges and Employers (NACE). Individuals who possess stellar communication skills are more likely to land jobs, keep them, and get promoted.

Both newly promoted supervisors and experienced managers could use help or a refresher on understanding their people and knowing the right way to approach those tough challenges that seem to come up on a daily basis in the workplace.

MANAGER MOMENTS: How to Build a High-Performing Team delivers short blasts of practical wisdom to help managers understand the natural stages of a team and what they can do to take their team to a higher level. Related topics are grouped into bite-sized programs. Realistic team scenarios are combined with host narrative that reinforces the learning takeaways.

This video provides individuals with strategies they can use to be more effective communicators, both on and off the job. Viewers will learn how to improve their verbal, nonverbal, and written communication skills.

Email is fast becoming the preferred method of contact for sharing information and resolving problems. The impression you leave with others about the quality of your organization and your own personal competency is largely based on the courtesy and professionalism of your email correspondence.

This video program provides an excellent introduction/overview of this topic and includes commentary from EI experts Daniel Goleman, Peter Salovey and others.

Helps employees understand that effective communication is the best way to avoid workplace problems

The Abilene Paradox, 2nd Edition delivers an entertaining parable from management expert Dr. Jerry B. Harvey

The ability to communicate in a professional manner can take you a long way in your career and in your personal life. You may not even realize how much communication impacts your day to day, but it does. That’s why it is so important that you learn to communicate at work. Individuals build the skills required to effectively communicate their thoughts, ideas and opinions to others. (5-Courses)

As a supervisor or manager, your role is vital to the success of the organization. You can impact morale, teamwork, collaboration, respect, inclusion, innovation, quality…and the list goes on. Sometimes we forget this in the heat of conflict. Conflict Clock™ for managers will give you a quick reinforcement for successfully resolving workplace conflict - using the T.I.M.E.™ model.

Use this conflict management video to reduce workplace conflict and help employees learn conflict resolution skills that improve collaboration, compromise and creativity.

Managers build their own conflict management skills, as well as learn how to coach employees to manage conflict with others. (5-Courses)

We often hear the term "constructive criticism." Unfortunately, much criticism ends up being destructive. Learn how to give — and take — criticism in ways that will benefit the individuals involved, as well as your organization.

Video Streaming Available! One of the greatest fears for nearly everyone is making a presentation. Whether it is to one person or one thousand people, the fear is real and for many it is devastating.

Like it or not, when you work with people...conflict is going to happen. This thought-provoking, powerful short video uses impactful imagery, video and music to inspire and stimulate discussion about the proper ways to react to conflict - turning conflict into collaboration.

Turning managers into leaders is one of the best training investments you can make. This collection provides a set of precision tools to develop skills in leadership, communication, and management.

Almost 145 billion emails are sent every single day. This course will outline those rules so that every email sent is a professional one.

Being civil means interacting and responding courteously and respectfully. This short program helps employees recognize the importance of maintaining a civil, respectful and inclusive workplace.

Conflict Clock™ is designed to help your employees, leaders and teams successfully respond to workplace conflict. The program presents four proven strategies that will help participants break old and negative response habits.

Learn how to connect with your audience, how to become an expert on your topic, and what you can do to keep your nerves in check.

5 Minute Communication Activities are quick, easy, and memorable activities to break the ice, fill extra minutes of class time, and get students excited to learn.

Can We Count On You? is a powerful training program that will help viewers see what it takes to get there. This common-sense program was designed to put people - especially those entering the workforce for the first time - on the path to becoming highly valued employees.

Respectful Communicator: The Part You Play shows how taking a few extra steps can keep misunderstandings to a minimum.

How to Speak with Impact and Persuade with Ease

How is it that the world’s top presenters seem to effortlessly keep audiences on the edge of their seats? How do they sell themselves and their message with ease? In this interactive, workshop-style seminar, you learn the secrets of messaging and persuasion that will help you breathe life into your presentations.

Social media is everywhere—including our workplaces. While it can serve useful business purposes, it can also open the door to hackers, circulate rumors and abusive comments, create public relations nightmares, and be a real drag on productivity.

Teach employees how to be better and more confident communicators – in just a matter of minutes.

Video Streaming Available!

As our world becomes increasingly interconnected, people increasingly encounter problems when communicating with people from other cultures. This can lead to problems ranging from employee frustration and decreased efficiency, to losing billion dollar deals.

Courage 2 Coach provides hands-on workshop activities and a realistic range of tough employee performance situations make this program ideal for organizations committed to supervisory success.

The Groupthink video gives participants an understanding of the eight symptoms of groupthink and strategies for avoiding it.

Bud to Boss e-Learning Toolkit® of 20 e-learning courses has been designed specifically to address the needs of anyone who is new to supervising and managing others. Bud to Boss provides the foundation needed to take on this new position and move forward in your career.

Managers build and strengthen their communication skills to work more effectively with their employees, peers and organization leaders. (8-Courses)

Does the idea of speaking in front of an audience fill you with dread? Relax! The Standard Deviants will help you overcome your fear of public speaking and help you deliver your message with style and flair! Using proven attention-getters, illustrations and delivery suggestions, this DVD will help you organize your thoughts and present them in a clear and persuasive manner.

Video Streaming Also Available

Let's T.A.L.K. will change the minds of managers who dread the performance management aspect of their job. The T.A.L.K. approach makes appraisals easier and more effective, keeping the focus on work-related issues, not on personalities. Managers learn techniques to communicate expectations effectively and encourage top performers to do even better

Email correspondence is a vital means of business communication. Every conversation between your company and your valued customers needs to be handled professionally. This program covers everything from grammar and punctuation to message clarity, censoring yourself, proofreading, and professional closings; also addresses important topics like delivering bad news.