Telephone Skills Training Videos

Customer Service: The Telephone Connection



Customer Service: Communication

Dealing with the Irate Customer II


When the Phone Rings - Video


Telephone Skills at Work Training DVD

Hospitality - DVD

25 Reproducible Activities for Customer Service Excellence (Print Version)
Make it easy for employees to provide great customer service with this collection of motivating and skill-building activities. There’s no need for a special training facility, no huge costs involved, or no prior training experience required. All you need is a group of employees who are committed to giving customers what they rightfully deserve—excellent service.

Use the Telephone the Right Way Training DVD

Telephone Skills Training DVD Set

Winning Telephone Tips Training DVD

50 Activities for Administrative, Secretarial, and Support Staff - PDF Download
This manual of activities is written for support staff – the unsung heroes and heroines of organizations who often are the ones for whom there is no training budget. Or who can not be spared from their work to spend time in training.

Service Excellence: A Time to Care - Video

Beyond the Basics: More on Incoming Calls - DVD
This program helps viewers cross the line from adequate handling of incoming calls to mastery of the telephone as a business tool.

Phone Power


Customer Service Basics (Online Course)

Customer Service Gone Viral

Service Impact Series (5 DVD Set)
Service Impact! is a new series of training videos created by one of the top training, certification, and consulting companies. Featuring engaging and lifelike scenarios, training will be enjoyable – and highly effective!

Skills On The Job: Communication DVD

Telemarketing & Inside Sales Collection (4 Seminars On Video)


Customer Service: How to Excel

Power Talking
This content-loaded seminar will give you specific ideas on how to be more positive and persuasive in everyday conversational interactions.


Customer Service: Difficult Customers

