Telephone Skills Training Videos

This training video uses humor to teach that excellent telephone customer service doesn’t just happen. It requires dedication, skill—and enthusiasm.

Make it easy for employees to provide great customer service with this collection of motivating and skill-building activities. There’s no need for a special training facility, no huge costs involved, or no prior training experience required. All you need is a group of employees who are committed to giving customers what they rightfully deserve—excellent service.

This manual of activities is written for support staff – the unsung heroes and heroines of organizations who often are the ones for whom there is no training budget. Or who can not be spared from their work to spend time in training.

This program helps viewers cross the line from adequate handling of incoming calls to mastery of the telephone as a business tool.

Customer Service Impact Series was created by one of the top training, certification, and consulting companies. Featuring engaging and lifelike customer service training scenarios that will be enjoyable and highly effective!

This content-loaded seminar will give you specific ideas on how to be more positive and persuasive in everyday conversational interactions.