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Telephone Skills Training Videos

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Customer Service: The Telephone Connection

Your voice, responsiveness, and product knowledge are the only tools you have to convey the right impression and build customer loyalty over the telephone. (DVD or Video Streaming)
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Dealing with the Irate Customer II

Dealing with the Irate Customer II
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A customer service video that teaches skills to turn angry customers into satisfied customers. Angry customers can take their toll on employees, to the point where it can be easy to lose perspective. In this updated version of the classic training video, a frustrated employee receives advice from his coworkers on how to better handle difficult customers.
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Customer Service Collection (7 Courses)

Customer Service Collection (7 Courses)
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Keeping your customers happy is one of the most important parts of running a business. However, sometimes your employees may not have the skills necessary to provide the best service possible.
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Workplace Communication Skills Video

Workplace Communication Skills Video
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Communication skills top the list of qualities that employers seek from job candidates, according to a recent survey conducted by the National Association of Colleges and Employers (NACE). Individuals who possess stellar communication skills are more likely to land jobs, keep them, and get promoted.
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When the Phone Rings: Telephone Skills Training Video

Great telephone service doesn't have to be a thing of the past. Even with the advent of email and the Internet, your customers still want to be able to call sometimes and reach a live person. And how that call is handled still makes a huge difference to the success of your organization. (DVD or Video Streaming)
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Telephone Skills at Work Training DVD

Regardless of new technology the telephone is still the most used business tool in today's work place. It is also the most abused!
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The Right Words at the Right Time...Customer Service Recovery for Business

Having the exact words handy in a tense situation, and knowing how to say them, can make all the difference. This valuable training equips your front line staff with a step-by-step process for turning frustrations or complaints into understanding and solutions.
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Hospitality - DVD

Creating a culture of hospitality can set your community apart from the competition, ensure ongoing resident satisfaction, and improve retention of both staff and residents. This training will arm all of your staff with the basic knowledge and skills they need to develop and maintain hospitality in your organization.
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25 Reproducible Activities for Customer Service Excellence

Make it easy for employees to provide great customer service with this collection of motivating and skill-building activities. There’s no need for a special training facility, no huge costs involved, or no prior training experience required. All you need is a group of employees who are committed to giving customers what they rightfully deserve—excellent service.

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Use the Telephone the Right Way Training DVD

Good common sense telephone techniques and old-fashion courtesy--especially in today's digital age--often define crucial business moments.
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Telephone Skills Training DVD Set

Your complete guide to telephone communication! Regardless of all the new technology, the telephone is still the most used business tool in today's work place. It is also the most abused communication tool. This training set includes three separate programs to help your staff provide great customer service with the telephone.
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Winning Telephone Tips Training DVD

The 30 action tips in this program can be put to use immediately and is perfect for everyone in your organization to improve telephone skills and workplace efficiency - anyone from the mail room to the office of the president will benefit.
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50 Activities for Administrative, Secretarial, and Support Staff- Download

This manual of activities is written for support staff – the unsung heroes and heroines of organizations who often are the ones for whom there is no training budget. Or who can not be spared from their work to spend time in training.

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Service Excellence: A Time to Care (DVD)

This important program examines the main points to remember when you are involved in customer relations.
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Beyond the Basics: More on Incoming Calls - DVD

This program helps viewers cross the line from adequate handling of incoming calls to mastery of the telephone as a business tool.

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Phone Power - DVD

Get ready for a content-loaded seminar will give you specific ideas on how to use the phone to your greatest advantage. Whether your a tele-marketer, sales professional, or collections agent, you’ll learn and quickly benefit from these proven, practical ideas for getting through to the most important people on your list.

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Creating the Repeat Customer - DVD

Good service helps you create a loyal customer base and, in turn, a successful, profitable business. But what are the keys to providing good service? This program offers six techniques to improve your interactions with customers and keep them coming back.
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Customer Service Basics (e-Learning Course)

Individuals build the skills required to deliver excellent customer service and build customer loyalty.
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Customer Service Gone Viral

"Customer Service Gone Viral" video program shows how to avoid customer service problems that lead to negative feedback. The video's host guides viewers through a variety of customer service problems presented as viral videos, recorded phone conversations, music videos, rants and blogs. Each problem in the video is followed by a practical, real world solution.
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Service Impact Series (5 DVD Set)

Service Impact! is a new series of training videos created by one of the top training, certification, and consulting companies. Featuring engaging and lifelike scenarios, training will be enjoyable – and highly effective!

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Skills On The Job: Communication DVD

Using vignettes demonstrating good communication, this program covers such topics as introductions and titles, phone etiquette, asking questions, active listening, using I-messages, and communicating a positive attitude.
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Telemarketing & Inside Sales Collection (4 Seminars On Video)

Whether your team is made up of rookies, seasoned veterans, or a mix, these programs will reinforce the most important aspects of tele-selling, and keep them on track to reach their goals.
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The Customer Service Connection (DVD)

In this customer service DVD, professionally-acted scenes in a variety of businesses (bike shop, book store, machine shop) depict the universal importance of greeting customers, listening, evaluating customer needs, and responding appropriately. Phone skills are reviewed, as are the skills required to satisfy difficult customers.
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