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Telephone Skills Training Videos

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Customer Service: The Telephone Connection

This video uses humor to teach that excellent telephone customer service doesn’t just happen. It requires dedication, skill—and enthusiasm.
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Customer Service: Communication

We will learn how to prepare your mindset before taking a call. We will learn how to employee good phone techniques.
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Dealing with the Irate Customer II

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Angry customers hurt your company's image, disrupt your workday, and cost your company business. Learn simple communication techniques that will help employees resolve disputes and calm angry customers quickly and professionally.
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When the Phone Rings - Video

When the phone rings, your employees have only a few seconds to set a tone. Make sure your telephone customer service employees are ready for business.
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Telephone Skills at Work Training DVD

Regardless of new technology the telephone is still the most used business tool in today's work place. It is also the most abused!
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Hospitality - DVD

Creating a culture of hospitality can set your community apart from the competition, ensure ongoing resident satisfaction, and improve retention of both staff and residents. This training will arm all of your staff with the basic knowledge and skills they need to develop and maintain hospitality in your organization.
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25 Reproducible Activities for Customer Service Excellence (Print Version)

Make it easy for employees to provide great customer service with this collection of motivating and skill-building activities. There’s no need for a special training facility, no huge costs involved, or no prior training experience required. All you need is a group of employees who are committed to giving customers what they rightfully deserve—excellent service.

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Use the Telephone the Right Way Training DVD

Good common sense telephone techniques and old-fashion courtesy--especially in today's digital age--often define crucial business moments.
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Telephone Skills Training DVD Set

Your complete guide to telephone communication! Regardless of all the new technology, the telephone is still the most used business tool in today's work place. It is also the most abused communication tool. This training set includes three separate programs to help your staff provide great customer service with the telephone.
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Winning Telephone Tips Training DVD

The 30 action tips in this program can be put to use immediately and is perfect for everyone in your organization to improve telephone skills and workplace efficiency - anyone from the mail room to the office of the president will benefit.
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50 Activities for Administrative, Secretarial, and Support Staff - PDF Download

This manual of activities is written for support staff – the unsung heroes and heroines of organizations who often are the ones for whom there is no training budget. Or who can not be spared from their work to spend time in training.

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Service Excellence: A Time to Care - Video

This important program examines the main points to remember when you are involved in customer relations.
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Beyond the Basics: More on Incoming Calls - DVD

This program helps viewers cross the line from adequate handling of incoming calls to mastery of the telephone as a business tool.

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Phone Power

Telephone sales skills are critical to anyone in telemarketing, inside sales, outside sales, collections, and even customer service. And when it comes to telephone sales skills, George Walther wrote the book on the subject (Phone Power, Putnam Books).
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Customer Service Basics (Online Course)

Individuals build the skills required to deliver excellent customer service and build customer loyalty.
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Customer Service Gone Viral

"Customer Service Gone Viral" video program shows how to avoid customer service problems that lead to negative feedback. The video's host guides viewers through a variety of customer service problems presented as viral videos, recorded phone conversations, music videos, rants and blogs. Each problem in the video is followed by a practical, real world solution.
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Service Impact Series (5 DVD Set)

Service Impact! is a new series of training videos created by one of the top training, certification, and consulting companies. Featuring engaging and lifelike scenarios, training will be enjoyable – and highly effective!

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Skills On The Job: Communication DVD

Using vignettes demonstrating good communication, this program covers such topics as introductions and titles, phone etiquette, asking questions, active listening, using I-messages, and communicating a positive attitude.
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Telemarketing & Inside Sales Collection (4 Seminars On Video)

Whether your team is made up of rookies, seasoned veterans, or a mix, these programs will reinforce the most important aspects of tele-selling, and keep them on track to reach their goals.
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Customer Service: How to Excel

We will learn how easy the internet makes complaining easy. We will learn ways a company can excel using great customer service. We will learn how to deliver top quality customer service.
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Power Talking

This content-loaded seminar will give you specific ideas on how to be more positive and persuasive in everyday conversational interactions.

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Customer Service: Difficult Customers

We will learn how complaints are the greatest source of learning. We will learn the actions and behaviors that could frustrate a customer. We will learn techniques to handle a perceived difficult customer.
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Customer Engagement Bundle (Online Course)

This training focuses on the skills needed to engage customers and keep them. Designed for mobile playback in any location, narration is optional, and information is presented in short segments.
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