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2750E1MGW

Understanding Generational Differences Customizable Course

This program will help you gain a better understanding of the four generations that make up the current workforce - Veterans, Baby Boomers, and Generations X and Y - and how their unique experiences and expectations impact their view of the workplace. You will be able to identify the challenges of working with multiple generations and learn techniques that foster respectful communication and positive interaction with all groups.
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1175STA

1,175 Strategies, Techniques and Activities for Self-Development and Facilitation - PDF Download

This comprehensive electronic files package contains 1,175 Strategies, Techniques and Activities for Self-Development and Facilitation
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101 Games for Trainers Package (Download)

101 classroom-tested games, exercizes, and activities that add spark and energy to your training sessions. PLUS 101 more games that will engage participants and bring weary participants back to life. Every trainer runs into that situation where participants hit the wall. These games and activities will splash excitement back into your audience and reenergize your training.

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2750E1TSC

Toughest Supervisor Challenges Customizable Course

The Toughest Supervisor Challenges gives both new and experienced managers the supervisory skills, tools, and techniques they need to evaluate the situation at hand and choose the appropriate response.
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15 Activities for Reinforcing Business Ethics

15 Reproducible Assessments for Business Ethics & Values - Download

This book holds 15 simple to-utilize exercises that could be utilized separately or all in all to strengthen your organization's morals and qualities. Also helps workers to recommit to mindful business conduct.
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20 Reproducible Customer Service Workshops (Vol. 1) Download

Enhance customer service at all levels of your organization with these two volumes of 20 ready-to-use training workshops.
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20 Reproducible Workshops for Managerial Effectiveness Volume 1 (Download)

This title contains 20 ready-to-use workshops including detailed notes for the trainer, handouts, reproducible participant materials and a Power Point presentation.
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20 Training Workshops for Customer Service (Vol. 2)

Enhance customer service at all levels of your organization with these two volumes of 20 ready-to-use training workshops. Each workshop includes detailed trainers notes, transparency masters, and participant handouts. All materials are fully reproducible which makes them an excellent value for your training dollar!
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25leg

25 Legendary Leadership Activities- Download

What is “legendary leadership”? It can be defined simply as leadership that is remembered. These 25 activities are designed to ensure you are remembered as a good – or even great – leader.

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25 Role Plays to Teach Negotiation, Volume 2- Download

Updated with 25 new role plays not covered in the first volume, the latest edition of the popular 25 Role Plays to Teach Negotiation will inspire you to think and act like a negotiation expert.

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2750E1SM

Super Manager Customizable Course

Super Manager provides managers at all levels the necessary know-how to help their employees grow in their abilities and motivate them to go above and beyond expectations.Participants will explore the qualities, behaviors, skills, and tools to help them become the manager everyone wants.
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25CS-F99

25 Reproducible Activities for Customer Service Excellence - Download

Make it easy for employees to provide great customer service with this collection of motivating and skill-building activities. There’s no need for a special training facility, no huge costs involved, or no prior training experience required. All you need is a group of employees who are committed to giving customers what they rightfully deserve—excellent service.

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2750E1SCS

Supervisor Communication Skills Customizable Course

In this course, you will learn the importance of assertive speaking -- asking directly for what you need from others without being aggressive. You will discover techniques for holding others accountable while also creating and practicing the art of equitable compromise.
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25IT-F33

25 Role Plays for Interview Training - Download

Use this selection of best practice Interview role plays to structure interview training exercises in five areas that use interview style management communication
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25 Sales Strategies and Activities- Download

25 Sales Strategies and Activities is a unique training and development tool designed to teach sales professionals how and when to use a variety of proven sales strategies.

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5 Minute Food & Kitchen Safety Activities (Download)

Use the 5 Minute Food and Kitchen Safety Activities as quick, easy, and effective activities to fill extra minutes of class time. Each activity is calculated to last 5-10 minutes.
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50 Activities for Achieving Change- Download

A complete selection of training activities for teaching others the process of accepting change, demonstrating the need for change, reducing conflict, improving communication skills and more.
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50 Activities for Achieving Cultural Competence - Electronic

Jonamay Lambert, Selma Myers, George Simons

An outstanding source for training activties relating to employee empowerment. Today most executives and managers need to have an international business and cross-cultural perspective. 50 Activities for Achieving Cultural Competence includes 50 training activities and self-development exercises to prepare your personnel for international assignments and develop better understanding of cross-cultural communication.

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50 Activities for Achieving Excellent Customer Service - Electronic Delivery

Increase the creativity and skill level of customer service representatives, Demonstrate what excellent customer service is, Provide insights and practice to improve customer service, Develop your own organizations bank of customer service learning situations
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50 Activities for Administrative, Secretarial, and Support Staff- Download

This manual of activities is written for support staff – the unsung heroes and heroines of organizations who often are the ones for whom there is no training budget. Or who can not be spared from their work to spend time in training.

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50CM-F33

50 Activities for Coaching & Mentoring - Download

50 Activities for Coaching - Mentoring (PDF Download)
Average rating:
average rating 80%

These activities provide stimulating exercises, realistic case studies, and creative role-plays that will enable your managers and supervisors to sharpen their skills in several key coaching roles - as team leader, facilitator, counselor, and director. Each fully reproducible activity is organized in a user-friendly format with detailed trainer's notes, clear objectives, and suggested variations for customizing the activity to meet your group's needs.

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50 Activities for Collaborative Management - Download

In 50 Activities for Collaborative Management, you’ll find an array of dynamic and engaging exercises to help you explore what makes collaborative management work, its potential benefits and how to experience them in your organization.

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Taking Control of Conflict Customizable Course

Let's face it. Conflict isn't going to become obsolete anytime soon. But individuals can learn how to handle it maturely and collaboratively with insight, knowledge, and the proper skills. And better yet, organizations can actually benefit from conflict in the form of increased productivity and improved relationships -- that is, when it's managed successfully.
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50 Activities for Conflict Resolution - Download

50 Activities for Conflict Resolution (PDF Download)
Average rating:
average rating 100%

This collection introduces the issue of conflict and its resolution as a part of workshops on management, leadership, communication, negotiation and diversity.

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50 Activities for Creativity and Problem Solving - Download

These reproducible activities develop creative thinking, offer new approaches to problem solving, and develop innovative approaches to problems that aren't responding to traditional methods.
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