101 classroom-tested games, exercizes, and activities that add spark and energy to your training sessions. PLUS 101 more games that will engage participants and bring weary participants back to life. Every trainer runs into that situation where participants hit the wall. These games and activities will splash excitement back into your audience and reenergize your training.
Updated with 25 new role plays not covered in the first volume, the latest edition of the popular 25 Role Plays to Teach Negotiation will inspire you to think and act like a negotiation expert.
Make it easy for employees to provide great customer service with this collection of motivating and skill-building activities. Thereís no need for a special training facility, no huge costs involved, or no prior training experience required. All you need is a group of employees who are committed to giving customers what they rightfully deserveóexcellent service.
Jonamay Lambert, Selma Myers, George Simons
An outstanding source for training activties relating to employee empowerment. Today most executives and managers need to have an international business and cross-cultural perspective. 50 Activities for Achieving Cultural Competence includes 50 training activities and self-development exercises to prepare your personnel for international assignments and develop better understanding of cross-cultural communication.