Learning to Manage walks you through the process of successful management by introducing the tools and techniques for effectively handling five target areas – people, projects, performance, problems, and even personal development because successful management starts with being able to manage yourself.
Mentoring 101: Discover the Keys to a Successful Mentor-Mentee Relationship (Classroom/E-Learning Bundle)
101 classroom-tested games, exercizes, and activities that add spark and energy to your training sessions. PLUS 101 more games that will engage participants and bring weary participants back to life. Every trainer runs into that situation where participants hit the wall. These games and activities will splash excitement back into your audience and reenergize your training.
The Front Line Guide Series is a “no nonsense” collection of five short guide books designed for the needs of new supervisors and supervisor candidates who need to quickly become grounded in practical competency areas that are crucial for managing others.
Updated with 25 new role plays not covered in the first volume, the latest edition of the popular 25 Role Plays to Teach Negotiation will inspire you to think and act like a negotiation expert.
Make it easy for employees to provide great customer service with this collection of motivating and skill-building activities. There’s no need for a special training facility, no huge costs involved, or no prior training experience required. All you need is a group of employees who are committed to giving customers what they rightfully deserve—excellent service.