101 classroom-tested games, exercizes, and activities that add spark and energy to your training sessions. PLUS 101 more games that will engage participants and bring weary participants back to life. Every trainer runs into that situation where participants hit the wall. These games and activities will splash excitement back into your audience and reenergize your training.
Updated with 25 new role plays not covered in the first volume, the latest edition of the popular 25 Role Plays to Teach Negotiation will inspire you to think and act like a negotiation expert.
Make it easy for employees to provide great customer service with this collection of motivating and skill-building activities. There’s no need for a special training facility, no huge costs involved, or no prior training experience required. All you need is a group of employees who are committed to giving customers what they rightfully deserve—excellent service.