Elder Care Training Videos

Customer satisfaction does not happen accidentally. It requires deliberate actions on our part to identify and then satisfy customer expectations. Learn the 10 Rules of World Class Customer Service with Coastal's Customer Service In Long-Term Care: Making It World-Class

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There are five million victims of the Alzheimer's disease in the U.S. alone.

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This compelling program remains our best-seller year after year! It is a must-have for facility managers and administrators committed to providing optimal quality care for their patients or residents in their golden years.

Trains healthcare professionals about patient assessment tools that allows employees to explain illnesses and treatment, identify healing, negotiate treatment, intervene and collaborate with patient family members Realistic healthcare scenarios representing many different cultures and beliefs

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Video Streaming Also Available

Pro-active improvement of patient care processes prevents adverse patient outcomes. This must-see training program will create a culture of safety within your facility.

Culturally competent health care includes a variety of cultural beliefs and customs rather than imposing one standard of behavior or belief upon everyone. You can use this training to educate professional and paraprofessional home care and hospital staff about behaviors and communication tools that foster respect and sensitivity.

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This important program discusses the problems, causes and various forms of combative behavior which occur in long-term care facilities and helps you learn how to prevent your employees from being victims of combative behavior.

Preventing medical errors that harm patients is the goal of People-Based Patient Safety®.

This easy-to-read, practical guide filled with ideas and case studies explains how to apply ACTS ? the specific skills that raise staff awareness about working safely and avoiding errors.

This important handbook stresses the importance of providing the best care possible for elderly patients, thus minimizing abuse.

Number of pages can vary though most handbooks are 16 pages in length and include a tear-out quiz.

As a healthcare professional, you know that your patients continually rely on you for their health and safety - but what about your own? It can only take a minute of neglect on your part or that of a co-worker for you to become a patient yourself.

This important program will help you recognize the potential dangers of working in a home care setting. It provides important safety tips which will protect you and your patients.