Healthcare Customer Service Videos
Our healthcare customer service training videos help healthcare professionals improve their patient communication skills and learn strategies for delivering exceptional patient-centered care. Our videos cover topics such as active listening, empathy, professionalism, and conflict resolution to ensure healthcare professionals provide compassionate and effective care.
Dealing with the Irate Customer II
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Angry customers hurt your company's image, disrupt your workday, and cost your company business. Learn simple communication techniques that will help employees resolve disputes and calm angry customers quickly and professionally.
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Cultural Diversity In Health Care: Assisted Living - Video
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Culturally competent care adapts care interventions to the cultural needs and preferences (ethnic and religious beliefs, values, and practices) of diverse clients.
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Empathy Construct Rating Scale 5 Pack - ECRS
Empathy in client/patient settings is essential for nurses, helpers/caregivers, physicians, associates, lawyers, counselors and other professionals.
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End Stage Renal Disease-Hemodialysis
This informative program is intended to make you more comfortable and knowledgeable about your disease by providing you with the latest treatments.
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Clients' Rights In Home Health - Video
This program will give your healthcare staff the necessary information to assure these rights when caring for the home health client.
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Cultural Diversity In Health Care: Home Health - Video
Culturally competent care adapts care interventions to the cultural needs and preferences (ethnic and religious beliefs, values, and practices) of diverse clients.
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Cultural Diversity In The Workplace - Video
Culturally competent care adapts care interventions to the cultural needs and preferences (ethnic and religious beliefs, values, and practices) of diverse clients. This program provides practical and effective methods of recognizing and dealing with the special needs of different cultures.
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Compassion Fatigue
We will learn the physical, emotional, and behavioral effects of fatigue. We will learn the cognitive and interpersonal effects of fatigue. We will learn ways to prevent compassion fatigue and restore energy.
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Competent Care In A Culturally Diverse Nation - Video
Culturally competent care adapts care interventions to the cultural needs and preferences (ethnic and religious beliefs, values, and practices) of diverse clients. This program provides practical and effective methods of recognizing and dealing with the special needs of different cultures.
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