
Healthcare Customer Service Videos

Combative Patient Training DVD
Combative Patient Training program helps the caregiver to recognize, understand and prepare for the patient’s combative behavior.

Dealing with the Irate Customer II


Cultural Diversity In Health Care: Assisted Living - Video


End Stage Renal Disease-Hemodialysis
This informative program is intended to make you more comfortable and knowledgeable about your disease by providing you with the latest treatments.

Clients' Rights In Home Health - Video


Cultural Diversity In Health Care: Home Health - Video

Cultural Diversity In The Workplace - Video


Adapting to Change

Emotional Needs Of Residents - Video
When residents are depressed, confused or display aggressive behavior, the nursing assistant's job becomes a difficult task. This program is intended to make the assistant more sensitive to the resident and family when behavior problems occur.

Building Bridges: How to Nurture Relationships - Video
Caring is an important part of curing. Ones perceptions, culture and values all influence an attitude that may help or hinder the development of effective relationships. In this program your staff will learn to engage each patient in a kind and caring manner
