Healthcare Customer Service Videos

Our healthcare customer service training videos help healthcare professionals improve their patient communication skills and learn strategies for delivering exceptional patient-centered care. Our videos cover topics such as active listening, empathy, professionalism, and conflict resolution to ensure healthcare professionals provide compassionate and effective care.

Combative Patient Training DVD

Combative Patient Training program helps the caregiver to recognize, understand and prepare for the patient’s combative behavior.

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Dealing with the Irate Customer II

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Angry customers hurt your company's image, disrupt your workday, and cost your company business. Learn simple communication techniques that will help employees resolve disputes and calm angry customers quickly and professionally.

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Cultural Diversity In Health Care: Assisted Living - Video

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Culturally competent care adapts care interventions to the cultural needs and preferences (ethnic and religious beliefs, values, and practices) of diverse clients.

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End Stage Renal Disease-Hemodialysis

This informative program is intended to make you more comfortable and knowledgeable about your disease by providing you with the latest treatments.

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Clients' Rights In Home Health - Video

This program will give your healthcare staff the necessary information to assure these rights when caring for the home health client.

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Cultural Diversity In Health Care: Home Health - Video

Culturally competent care adapts care interventions to the cultural needs and preferences (ethnic and religious beliefs, values, and practices) of diverse clients.

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Cultural Diversity In The Workplace - Video

Culturally competent care adapts care interventions to the cultural needs and preferences (ethnic and religious beliefs, values, and practices) of diverse clients. This program provides practical and effective methods of recognizing and dealing with the special needs of different cultures.

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Adapting to Change

We will learn how to confront our resistance and fear of change. We will learn to concentrate on the benefits of change at work.

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Emotional Needs Of Residents - Video

When residents are depressed, confused or display aggressive behavior, the nursing assistant's job becomes a difficult task. This program is intended to make the assistant more sensitive to the resident and family when behavior problems occur.

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Building Bridges: How to Nurture Relationships - Video

Caring is an important part of curing. Ones perceptions, culture and values all influence an attitude that may help or hinder the development of effective relationships. In this program your staff will learn to engage each patient in a kind and caring manner

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