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Healthcare Customer Service Videos

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Combative Patient Training DVD

Combative Patient Training program helps the caregiver to recognize, understand and prepare for the patientís combative behavior.
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Dealing with the Irate Customer II

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Angry customers hurt your company's image, disrupt your workday, and cost your company business. Learn simple communication techniques that will help employees resolve disputes and calm angry customers quickly and professionally.
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Customer Service Zone - DVD Training

Featuring extensive expert research, Customer Service Zone has crystallized the essential learning points from dozens of sources; from customer service experts to dozens of real-life customers.
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Empathy Construct Rating Scale 5 Pack - ECRS

Empathy in client/patient settings is essential for nurses, helpers/caregivers, physicians, associates, lawyers, counselors and other professionals.
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End Stage Renal Disease-Hemodialysis

This informative program is intended to make you more comfortable and knowledgeable about your disease by providing you with the latest treatments.
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Clients' Rights In Home Health - Video

This program will give your healthcare staff the necessary information to assure these rights when caring for the home health client.
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Cultural Diversity In The Workplace - Video

Culturally competent care adapts care interventions to the cultural needs and preferences (ethnic and religious beliefs, values, and practices) of diverse clients. This program provides practical and effective methods of recognizing and dealing with the special needs of different cultures.
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L7003DVD

Compassion Fatigue

We will learn the physical, emotional, and behavioral effects of fatigue. We will learn the cognitive and interpersonal effects of fatigue. We will learn ways to prevent compassion fatigue and restore energy.
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