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Healthcare Customer Service Videos

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Communication Skills

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Hospitality - DVD

Creating a culture of hospitality can set your community apart from the competition, ensure ongoing resident satisfaction, and improve retention of both staff and residents. This training will arm all of your staff with the basic knowledge and skills they need to develop and maintain hospitality in your organization.

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Customer Service Recovery for Healthcare: The Right Words at the Right Time

When poor service occurs in Healthcare, even the newest or least trained employee can suddenly become the face of your organization to a patient or family member.

Customer Service In Long-Term Care: Making It World-Class

Customer satisfaction does not happen accidentally. It requires deliberate actions on our part to identify and then satisfy customer expectations. Learn the 10 Rules of World Class Customer Service with Coastal's Customer Service In Long-Term Care: Making It World-Class

Cultural Competency: Problem Solving

Cultural Competency: Problem Solving

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This highly-recommended course will help your staff understand what cultural competency means and what constitutes a culture. They will recognize that being sensitive to other cultures will help them interact smoothly with their patients. They will also learn the five steps of problem-solving, namely: gather information; assess understanding; give explanations not orders; be sensitive to the patient's situation; and summarize and explain the next step.

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Combative Patient Training DVD

Combative Patient Training program helps the caregiver to recognize, understand and prepare for the patient’s combative behavior.

Lila's Story - Healthcare Customer Service (DVD)

Customer satisfaction does not happen accidentally. It requires deliberate actions on our part to identify and then satisfy customer expectations.faction does not happen accidentally.

The Secret of Guest Relations (Healthcare Version) DVD

Excellent guest relations is a must in the increasingly competitive field of healthcare. Don't let poor service and ineffective communication tarnish your organization's reputation. Teach your employees the "how-tos" of superior guest relations.

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How to Communicate with Someone Who Has Aphasia DVD

This program teaches staff about the importance of communication and defines aphasia and its effects.

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How to Connect in Healthcare in 90 Seconds or Less

In healthcare as well as life, the failure to build trust and rapport can be insurmountable, while the rewards of a good first impression and positive connection are almost immeasurable.

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Essential Bedrest Skills DVD

Learn everything you need to know about common bedrest positions, moving and positioning a person in bed, making an occupied bed, the importance of proper posture and body mechanics, bedpan use, active range of motion exercises, using a mechanical lift and recognition and prevention of pressure ulcers.

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Customer Service: Natural As Child's Play - DVD

We all know that healthcare professionals are busier than ever. And, in the midst of handling all kinds of pressure, employees have to remember to smile and provide good service to patients and co-workers.

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Customer Service Collection (7 Courses)

Customer Service Collection (7 Courses)

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Keeping your customers happy is one of the most important parts of running a business. However, sometimes your employees may not have the skills necessary to provide the best service possible.

Patient Rights: Keep Them In Focus - DVD

Video Streaming Also Available

This important program will teach your employees everything they need to know about preserving patient rights - and will help prevent costly lawsuits from occurring at your facility.

Dealing with the Irate Customer II

Dealing with the Irate Customer II

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A customer service video that teaches skills to turn angry customers into satisfied customers. Angry customers can take their toll on employees, to the point where it can be easy to lose perspective. In this updated version of the classic training video, a frustrated employee receives advice from his coworkers on how to better handle difficult customers.

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Customer Service Zone - DVD

Featuring extensive expert research, Customer Service Zone has crystallized the essential learning points from dozens of sources; from customer service experts to dozens of real-life customers.

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How to Communicate Effectively with Someone Who Has Hearing Loss DVD

This program teaches about hearing loss and presents communication that can help improve quality of care and reduce frustration for the patient/client and care provider.

Age-Specific Care: Neonates And Infants (DVD)

Being able to apply age-specific care often depends on an understanding of the patient's and family's culture and using age appropriate communication skills.

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How to Help Someone Who Uses a Wheelchair: Including Walkers, Crutches and Canes DVD

It's important for staff members to have the specific training they need in order to provide safe, effective care for clients who use wheelchairs or other mobility aids.

Healthcare Safety Orientation - DVD

As a healthcare professional, you know that your patients continually rely on you for their health and safety - but what about your own? It can only take a minute of neglect on your part or that of a co-worker for you to become a patient yourself.

How to Assist With Medications (DVD)

This program teaches unlicensed home care personnel how to assist with medications and remain within their scope of practice.

Age-Specific Care: Toddlers And Teens (DVD)

This program addresses the accreditation standards established by The Joint Commission. It covers:

Difficult Behavior: Breaking Through - DVD

Video Streaming Also Available

This important program discusses the strategies for handling patients whose behavior is difficult.

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Companion Homemaker: Safety and Housekeeping DVD

This program provides essential information about safety and housekeeping skills and gives practical instruction about cleaning products and methods.

Age-Specific Care: Adults (DVD)

Outlines what age-specific care is, why it is important, and how to provide the best care for adults and older adults.

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Companion Homemaker: Roles and Responsibilities DVD

This program describes the roles and responsibilities of the companion homemaker and teaches important professional, communication and social skills for success on the job.

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Developing Cultural Competence DVD

Culturally competent health care includes a variety of cultural beliefs and customs rather than imposing one standard of behavior or belief upon everyone. You can use this training to educate professional and paraprofessional home care and hospital staff about behaviors and communication tools that foster respect and sensitivity.

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Cultural Competency: Just Good Healthcare

Trains healthcare professionals about patient assessment tools that allows employees to explain illnesses and treatment, identify healing, negotiate treatment, intervene and collaborate with patient family members Realistic healthcare scenarios representing many different cultures and beliefs.

Empathy Construct Rating Scale 5 Pack

Empathy in client/patient settings is essential for nurses, helpers/caregivers, physicians, associates, lawyers, counselors and other professionals.

End Stage Renal Disease-Hemodialysis

This informative program is intended to make you more comfortable and knowledgeable about your disease by providing you with the latest treatments.

Clients' Rights In Home Health - Video

This program will give your healthcare staff the necessary information to assure these rights when caring for the home health client.

EMTALA: 911 On Call (DVD)

On September 9, 2003, the Centers for Medicare and Medicaid Services (CMS) published its final rule clarifying hospital obligations to patients covered under the Emergency Medical Treatment and Active Labor Law.

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Introduction to Home Care DVD

This program teaches home care providers about the home care field and describes important skills for success on the job.

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Service Excellence: A Time to Care (DVD)

This important program examines the main points to remember when you are involved in customer relations.

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Personal Care Training DVD

Personal Care Training DVD

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This program teaches home care professionals and primary caregivers the principles behind personal care and how to perform procedures safely and respectfully.

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Developing Cultural Competence (Healthcare) DVD

This program explores how cultural beliefs and values affect communication and understanding. Interviews with experts in the field provide further insight on how to provide culturally competent care.

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