Healthcare Customer Service Videos
Hospitality - DVD
Creating a culture of hospitality can set your community apart from the competition, ensure ongoing resident satisfaction, and improve retention of both staff and residents. This training will arm all of your staff with the basic knowledge and skills they need to develop and maintain hospitality in your organization.
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Combative Patient Training DVD
Combative Patient Training program helps the caregiver to recognize, understand and prepare for the patient’s combative behavior.
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The Secret of Guest Relations (Healthcare Version) DVD
Excellent guest relations is a must in the increasingly competitive field of healthcare. Don't let poor service and ineffective communication tarnish your organization's reputation. Teach your employees the "how-tos" of superior guest relations.
How to Communicate with Someone Who Has Aphasia DVD
This program teaches staff about the importance of communication and defines aphasia and its effects.
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Essential Bedrest Skills DVD
Learn everything you need to know about common bedrest positions, moving and positioning a person in bed, making an occupied bed, the importance of proper posture and body mechanics, bedpan use, active range of motion exercises, using a mechanical lift and recognition and prevention of pressure ulcers.
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Dealing with the Irate Customer II
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Angry customers hurt your company's image, disrupt your workday, and cost your company business. Learn simple communication techniques that will help employees resolve disputes and calm angry customers quickly and professionally.
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Customer Service Zone - DVD Training
Featuring extensive expert research, Customer Service Zone has crystallized the essential learning points from dozens of sources; from customer service experts to dozens of real-life customers.
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How to Communicate Effectively with Someone Who Has Hearing Loss DVD
This program teaches about hearing loss and presents communication that can help improve quality of care and reduce frustration for the patient/client and care provider.
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How to Help Someone Who Uses a Wheelchair: Including Walkers, Crutches and Canes DVD
It's important for staff members to have the specific training they need in order to provide safe, effective care for clients who use wheelchairs or other mobility aids.
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How to Assist With Medications (DVD)
This program teaches unlicensed home care personnel how to assist with medications and remain within their scope of practice.
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Companion Homemaker: Safety and Housekeeping DVD
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This program provides essential information about safety and housekeeping skills and gives practical instruction about cleaning products and methods.
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A Guide to Being a Companion Homemaker: Roles and Responsibilities (DVD)
This program describes the roles and responsibilities of the companion homemaker and teaches important professional, communication and social skills for success on the job.
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Developing Cultural Competence (DVD)
Culturally competent health care includes a variety of cultural beliefs and customs rather than imposing one standard of behavior or belief upon everyone. You can use this training to educate professional and paraprofessional home care and hospital staff about behaviors and communication tools that foster respect and sensitivity.
Empathy Construct Rating Scale 5 Pack - ECRS
Empathy in client/patient settings is essential for nurses, helpers/caregivers, physicians, associates, lawyers, counselors and other professionals.
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End Stage Renal Disease-Hemodialysis
This informative program is intended to make you more comfortable and knowledgeable about your disease by providing you with the latest treatments.
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Clients' Rights In Home Health - Video
This program will give your healthcare staff the necessary information to assure these rights when caring for the home health client.
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Introduction to Home Care DVD
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This program teaches home care providers about the home care field and describes important skills for success on the job.
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Personal Care Training DVD
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This program teaches home care professionals and primary caregivers the principles behind personal care and how to perform procedures safely and respectfully.
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Developing Cultural Competence (Healthcare) DVD
This program explores how cultural beliefs and values affect communication and understanding. Interviews with experts in the field provide further insight on how to provide culturally competent care.
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National Caregiver Training Program
This 21-hour training course is used by home care agencies, community colleges and other organizations to train in-home care providers.
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Master Library for Caregiver Training
The Master Library for Caregiver Training contains all of our Caregiver Training DVD's. This comprehensive caregiver training program provides the highest value for caregivers.
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Cultural Diversity In The Workplace - Video
Culturally competent care adapts care interventions to the cultural needs and preferences (ethnic and religious beliefs, values, and practices) of diverse clients. This program provides practical and effective methods of recognizing and dealing with the special needs of different cultures.
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Personal Care Attendant Training Program
This 43-hour training course is used by home care agencies, community colleges and other organizations to train in-home care providers.
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Home Health Aide Training Program
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This training course is designed to meet the challenges facing home health employers and training schools, you have complete program control with strong behind-the-scenes support from the Institute for Professional Care Education..
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A Guide to Being a Companion Homemaker DVD Combo Pack
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This program describes the roles and responsibilities of the companion homemaker and teaches important professional, communication and social skills for success on the job.
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