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Healthcare Communication Skills Videos

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Developing Cultural Competence (Healthcare) DVD

This program explores how cultural beliefs and values affect communication and understanding. Interviews with experts in the field provide further insight on how to provide culturally competent care.
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Cultural Competency: Problem Solving

Cultural Competency: Problem Solving
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This highly-recommended course will help your staff understand what cultural competency means and what constitutes a culture. They will recognize that being sensitive to other cultures will help them interact smoothly with their patients. They will also learn the five steps of problem-solving, namely: gather information; assess understanding; give explanations not orders; be sensitive to the patient's situation; and summarize and explain the next step.
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Alzheimer's Training - Video

This comprehensive 4-hour course teaches a variety of tools and behaviors for communicating effectively with people who have Alzheimer's. When home care professionals and primary caregivers understand more about the Alzheimer's disease and how to communicate effectively, it makes it easier for them to relate to people who have Alzheimer's.

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Healthcare Violence: Be Part Of The Cure (DVD)

Video Streaming Also Available

Healthcare facilities are no longer considered immune from the violence of the outside world. In one state alone, nearly 60 percent of hospital employees received injuries from patients or visitors. Protect your employees by teaching them how to spot potential violence and how to diffuse a hostile situation.
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Age-Specific Care: Adults (DVD)

Outlines what age-specific care is, why it is important, and how to provide the best care for adults and older adults.
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Customer Service In Long-Term Care: Making It World-Class

Customer satisfaction does not happen accidentally. It requires deliberate actions on our part to identify and then satisfy customer expectations. Learn the 10 Rules of World Class Customer Service with Coastal's Customer Service In Long-Term Care: Making It World-Class

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Alzheimer's Disease: Is It Delirum Or Dementia?

Explores several successful methods for dealing with residents who have an altered mental status. These methods will make your job easier, even rewarding, and calm the concerns of the family members. (Designed for Nursing Home personnel.)
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Age-Specific Care: Toddlers And Teens (DVD)

This program addresses the accreditation standards established by The Joint Commission. It covers:
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The Secret of Guest Relations (Healthcare Version) DVD

Excellent guest relations is a must in the increasingly competitive field of healthcare. Don't let poor service and ineffective communication tarnish your organization's reputation. Teach your employees the "how-tos" of superior guest relations.

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Combative Residents: Mirror Their Reality (DVD)

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This important program discusses the problems, causes and various forms of combative behavior which occur in long-term care facilities and helps you learn how to prevent your employees from being victims of combative behavior.

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Age-Specific Care: Neonates And Infants (DVD)

Being able to apply age-specific care often depends on an understanding of the patient's and family's culture and using age appropriate communication skills.
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Difficult Behavior: Breaking Through - DVD

Video Streaming Also Available

This important program discusses the strategies for handling patients whose behavior is difficult.

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Hazard Communication: It's A Two-Edge Sword (DVD)

Video Streaming Also Available

As a healthcare worker, you have the responsibility to manage the R-I-S-K of the hazardous materials on site. This important program will teach you to Respond Immediately for Safe-Keeping and to use chemicals safely by getting to know your hazard communication program.

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Home Health Aide Training Program

This training course is designed to meet the challenges facing home health employers and training schools, you have complete program control with strong behind-the-scenes support from the Institute for Professional Care Education..
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How to Connect in Healthcare in 90 Seconds or Less

In healthcare as well as life, the failure to build trust and rapport can be insurmountable, while the rewards of a good first impression and positive connection are almost immeasurable.
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Mental Health Nursing: Dementia & Agitation DVD

It can be very challenging for mental health nurses to care for persons with dementia like Alzheimer's disease. In this pair of vignettes, a novice tries to comfort and re-orient an older man with dementia in a nursing home.
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Patient Rights: Keep Them In Focus - DVD

Video Streaming Also Available

This important program will teach your employees everything they need to know about preserving patient rights - and will help prevent costly lawsuits from occurring at your facility.

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Caring for Someone with Early to Mid Stage Alzheimer's Disease DVD

Caring for Someone with Early to Mid Stage Alzheimer's Disease DVD
Average rating:
average rating 100%
When home care professionals and primary caregivers are educated about Alzheimer's Disease and provided with helpful communication tools, it can increase their understanding, making it easier for them to relate with those who have Alzheimer's. Improved communication and acceptance naturally create a higher quality of life for the person who has Alzheimer's.
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Patient Safety: Coaching and Teamwork - DVD

Video Streaming Also Available

This program strengthens the collaboration between staff members and develops five essential skills C.O.A.C.H. Care, Observe, Act, Communicate and Help.
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Lila's Story - Healthcare Customer Service (DVD)

Customer satisfaction does not happen accidentally. It requires deliberate actions on our part to identify and then satisfy customer expectations.faction does not happen accidentally.
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How to Communicate with Someone Who Has Aphasia DVD

This program teaches staff about the importance of communication and defines aphasia and its effects.
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Customer Service: Natural As Child's Play - DVD

We all know that healthcare professionals are busier than ever. And, in the midst of handling all kinds of pressure, employees have to remember to smile and provide good service to patients and co-workers.
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Mental Health Nursing: Verbal & Physical Aggression DVD

Unfortunately, mental health nurses may have to care for persons who, for a variety of reasons, may be physically threatening or aggressive.
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Managing Healthcare Stress - DVD

Video Streaming Also Available

Anyone who enters a healthcare facility recognizes the stressful situations that can exist there. Every worker, from management to housekeeping, will benefit from viewing this program.

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Alzheimer's Disease For Assisted Living Facilities-Level I

A must for health care workers in assisted living facilities. Understand Alzheimer's Disease through the family's eyes with interviews from family members and staff. 4 CE Contact Hours Learning Guide Included

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Assisting With Medications DVD (Developed for Unlicensed Home Care Personnel)

This program teaches unlicensed home care personnel how to assist with medications and remain within their scope of practice.
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Fire Emergency: Initial Response & Evacuation - DVD

Drawing from sources such as the National Fire Protection Association and the American Hospital Association, reviews critical training which can help your employees, your patients and your facility survive when the heat is on.
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Biological Threats in Healthcare: Identify & Respond - DVD

In this vital program, employees will learn about the six major biological agents and how to effectively cope with exposure emergencies.
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Fire Safety: Operating Without Fires (Healthcare) - DVD

Provides information about causes of hospital fires in operating rooms, how to prevent them and what to do if one occurs.
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Healthcare Safety Orientation - DVD

As a healthcare professional, you know that your patients continually rely on you for their health and safety - but what about your own? It can only take a minute of neglect on your part or that of a co-worker for you to become a patient yourself.

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As Simple As Respect - DVD

This easy-to-follow program features a series of workplace vignettes that illustrate disrespectful behavior and how to correct it.
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Communication Skills (Healthcare) DVD

This program describes the importance of positive Communication skills and teaches effective methods for creating clear, respectful exchanges.
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Companion Homemaker: Roles and Responsibilities DVD

This program describes the roles and responsibilities of the companion homemaker and teaches important professional, communication and social skills for success on the job.
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Developing Cultural Competence DVD

Culturally competent health care includes a variety of cultural beliefs and customs rather than imposing one standard of behavior or belief upon everyone. You can use this training to educate professional and paraprofessional home care and hospital staff about behaviors and communication tools that foster respect and sensitivity.

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Alzheimer's Disease And Related Dementias II (For Home Health) DVD

This program addresses common issues that caregivers in a home health setting will face in treating a patient with Alzheimer's.

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