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Communication Skills (Healthcare) DVD

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This program describes the importance of positive Communication skills and teaches effective methods for creating clear, respectful exchanges.
$195.00
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Additional information about Communication Skills (Healthcare) DVD

Communication is a process of creating shared understanding that includes speaking, listening and non-verbal cues.


This program describes the importance of positive Communication skills and teaches effective methods for creating clear, respectful exchanges.


When you train your home care staff in positive communication skills, it increases their ability to relate effectively and improves the quality of life for patient/client.

Topics covered include:

Verbal and non-verbal communication
Active listening
Asking open-ended questions
Clarification

Pacing
Obstacles to communication
Communicating with someone who has hearing loss
Uncomfortable conversations
Honoring your client's feelings
Ageism: what it is and how to avoid it
Importance of professional appearance

Program comes with support materials, which include outline, learning objectives, key points and definitions, test and answer key.

Length: 15 minutes

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