Customer Service Training Videos & Courses
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Customer Service How to Handle Difficult Customers
The best way to handle a difficult customer is to put the word "difficult" in perspective. A customer perceived as difficult may be more in the eyes of the customer service representative or company than the customer. Customers react to stress and disappointment in a variety of ways.
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Customer Service: Communication
We will learn how to prepare your mindset before taking a call. We will learn how to employee good phone techniques.
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Dealing with the Irate Customer II
Dealing with the Irate Customer IIAverage rating:
A customer service video that teaches skills to turn angry customers into satisfied customers. Angry customers can take their toll on employees, to the point where it can be easy to lose perspective. In this updated version of the classic training video, a frustrated employee receives advice from his coworkers on how to better handle difficult customers.
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Compassion Fatigue
We will learn the physical, emotional, and behavioral effects of fatigue. We will learn the cognitive and interpersonal effects of fatigue. We will learn ways to prevent compassion fatigue and restore energy.
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Becoming A Customer Service Star - Starter Kit
Everyone has a favorite customer service story, but few people can identify the specific behaviors that will result in outstanding service. With Becoming a Customer Service Star, employees and managers evaluate their behavior in 5 critical service areas, examine their attitudes about service, and learn ways to boost their customer service performance.
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Email Effectiveness
We will learn why companies expect highly planned professional emails. We will learn clear communication in a brief format creates effective emails.
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Can We Count on You? Video
Can We Count On You? is a powerful training program that will help viewers see what it takes to get there. This common-sense program was designed to put people - especially those entering the workforce for the first time - on the path to becoming highly valued employees.
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Happiness Matters: Creating a Culture for Business to Thrive (DVD)
In this high-spirited talk, Tony Hsieh shares how Zappos fosters its unique culture, starting with hiring and retaining employees based on their commitment to its core values. (DVD or Video Streaming)
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Hospitality - DVD
Creating a culture of hospitality can set your community apart from the competition, ensure ongoing resident satisfaction, and improve retention of both staff and residents. This training will arm all of your staff with the basic knowledge and skills they need to develop and maintain hospitality in your organization.
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Customer Service - How to Excel
The internet makes complaining easy - but comments and statistics are the roadmap to marketing and improvement. Statistically, consumers are engaged, informed, and have limited time to make purchases.
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Customer Service: Reasons to Excel
We will learn the importance of great customer service. We will learn the reasons why a company needs to excel. We will learn the role of the manager and employee.
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Customer Service Basics (e-Learning Course)
Individuals build the skills required to deliver excellent customer service and build customer loyalty.
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Give`em the Pickle! Video
Give`em the Pickle!Average rating:
Your business is not what you sell, it's who you serve. Meet Bob Farrell, founder of Farrell's Ice Cream Parlor and Restaurant, as he serves up the most important aspect of any service business taking care of the customer.
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The Employee's Guide to Customer Loyalty
In today's competitive marketplace, where companies spend countless dollars acquiring customers, it is imperative that they also ensure employees know what it takes to keep customers.
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Finding Untapped Growth in Existing Markets- DVD
Managers are under constant pressure to grow, but it is often difficult to find new avenues of growth within an existing line of business.
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Don't Just Set Prices: Manage Them Strategically - DVD
Traditional pricing methods involve a trade-off. You want to charge as much as you can in order to maximize profits, but not so much that there is a negative impact on sales. (DVD or Video Streaming)
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Customer Service Gone Viral
"Customer Service Gone Viral" video program shows how to avoid customer service problems that lead to negative feedback. The video's host guides viewers through a variety of customer service problems presented as viral videos, recorded phone conversations, music videos, rants and blogs. Each problem in the video is followed by a practical, real world solution.
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Customer Service: Skills Required
We will learn the qualities of a great customer service representative. Will will learn the importance of high emotional intelligence. We will learn the training needed for a customer service agent.
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Customer Service Counts - Video
This video is the solution. Great for new hires or energizing your current team, it uses humor to show employees that being good at customer service (and taking pride in their work) is not only a job requirement but can be personally satisfying as well. (DVD or Video Streaming)
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Customer Service: How to Excel
We will learn how easy the internet makes complaining easy. We will learn ways a company can excel using great customer service. We will learn how to deliver top quality customer service.
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WAYMISH
A customer enters your place of business, fully intending to buy something. Then, it happens…something frustrates the customer to the point where they change their mind and leave without spending a dime. The "IT" is a "WAYMISH" and 2 out of 3 times, it results in the permanent loss of a customer.
Creating Winning Social Media Strategies (DVD)
A fundamental power shift is underway in relationships between organizations and customers. (DVD or Video Streaming)
Customer Service Management (e-Learning Course)
Managers strengthen their skills to build great teamwork among their employees and team.
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Undeliverable: Email Etiquette for Today's Workplace (DVD)
Email correspondence is a vital means of business communication. Every conversation between your company and your valued customers needs to be handled professionally. This program covers everything from grammar and punctuation to message clarity, censoring yourself, proofreading, and professional closings; also addresses important topics like delivering bad news.
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Sustainability Matter (DVD)
With consumers favoring products and services that are better for the environment, companies are finding competitive advantage in the environmental impact of their activities. (DVD or Video Streaming)
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