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Customer Service Training Videos

Customer Service Training Videos

Our customer service training videos are tailored to the specific needs and challenges of your organization, they are engaging and informative to ensure that employees are motivated to learn and implement best practices to provide excellent customer service.

DelatorroMcNeal

Peak Productivity And Focus - Delatorro McNeal

How to Get More Done & Have More Fun - Delatorro McNeal II is an internationally renowned professional speaker, peak performance expert and best selling author. He has spoken in 48 of the 50 United States, and has delivered more than 3000 presentations to major corporations.
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L7005

Customer Service How to Handle Difficult Customers

The best way to handle a difficult customer is to put the word "difficult" in perspective. A customer perceived as difficult may be more in the eyes of the customer service representative or company than the customer. Customers react to stress and disappointment in a variety of ways.
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IMG_17611

Adapting to Change

We will learn how to confront our resistance and fear of change. We will learn to concentrate on the benefits of change at work.
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BeyondExcellenceDVD

Beyond Excellence - Robert Stevenson

This fast-paced program is filled with advice on how to become an extraordinary person in business, and in life. Using real world examples, dozens of interesting slides, and powerful true stories, Robert Stevenson delivers a high-energy program that can help anyone to achieve higher levels of excellence.
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Inc-Magazine-Business-Advisor-Series

Inc. Magazine: Business Advisor Series

Inc. Business Advisor provides “best practice” management information for entrepreneurs to help create and build their business. Inc. draws upon more than thirty years of experience with the most successful, innovative entrepreneurs in the world.

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IMG_17611

Adapting to Change

We will learn how to confront our resistance and fear of change. We will learn to concentrate on the benefits of change at work.
Learn more...
IMG_17611

Adapting to Change

We will learn how to confront our resistance and fear of change. We will learn to concentrate on the benefits of change at work.
Learn more...
PowerTalking

Power Talking

This content-loaded seminar will give you specific ideas on how to be more positive and persuasive in everyday conversational interactions.

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L7007

Customer Service - How to Excel

The internet makes complaining easy - but comments and statistics are the roadmap to marketing and improvement. Statistically, consumers are engaged, informed, and have limited time to make purchases.
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IMG_17611

Adapting to Change

We will learn how to confront our resistance and fear of change. We will learn to concentrate on the benefits of change at work.
Learn more...
customer-service-gone-viral-122

Customer Service Gone Viral

"Customer Service Gone Viral" video program shows how to avoid customer service problems that lead to negative feedback. The video's host guides viewers through a variety of customer service problems presented as viral videos, recorded phone conversations, music videos, rants and blogs. Each problem in the video is followed by a practical, real world solution.
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IMG_17611

Adapting to Change

We will learn how to confront our resistance and fear of change. We will learn to concentrate on the benefits of change at work.
Learn more...
IMG_17611

Adapting to Change

We will learn how to confront our resistance and fear of change. We will learn to concentrate on the benefits of change at work.
Learn more...
IMG_17611

Adapting to Change

We will learn how to confront our resistance and fear of change. We will learn to concentrate on the benefits of change at work.
Learn more...
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50 Activities for Achieving Excellent Customer Service

Increase the creativity and skill level of customer service representatives, Demonstrate what excellent customer service is, Provide insights and practice to improve customer service, Develop your own organizations bank of customer service learning situations
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Cultural Diversity In Health Care: Assisted Living - Video

Average rating:
average rating 80%
Culturally competent care adapts care interventions to the cultural needs and preferences (ethnic and religious beliefs, values, and practices) of diverse clients.
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Customer Service Skills Profile Leader's Guide

This easy-to-use assessment solves one of your biggest headaches in customer service - ensuring consistency in your staff's performance. How? By giving employees a clear picture of their unique strengths and areas they need to work on - and the motivation to acquire all the skills of an all-around good customer service giver.
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25CS-F99

25 Reproducible Activities for Customer Service Excellence (Print Version)

Make it easy for employees to provide great customer service with this collection of motivating and skill-building activities. There’s no need for a special training facility, no huge costs involved, or no prior training experience required. All you need is a group of employees who are committed to giving customers what they rightfully deserve—excellent service.

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So-Help-Me-Employee-Ed-100022

Customer Service: So Help Me – Employee Edition

This program illustrates realistic customer service problems that can frustrate both customers and employees. The video provides solutions to these problems that satisfy everyone: the customer, the organization and the employee.
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100 Reproducible Workshops - PDF Download

For many professional skills and competencies, this 5-volume set can start you in the right direction or complete existing programs that lack a key skill. You get 100 workshops that range from 1 to 3 hours in length.
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PhonePower

Phone Power

Telephone sales skills are critical to anyone in telemarketing, inside sales, outside sales, collections, and even customer service. And when it comes to telephone sales skills, George Walther wrote the book on the subject (Phone Power, Putnam Books).
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20 Reproducible Workshops for Listening Skills (Download)

Train your staff to listen with skill and sensitivity. This volume contains 20 ready-to-use workshops including detailed notes for the trainer, handouts, and reproducible participant materials. Each workshop takes 1-3 hours to complete.
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CreatingCustomersforLifeDVD

Creating Customers for Life

This exciting and idea loaded seminar is Michael Wickett’s best sales training program ever. He delivers practical and powerful strategies for connecting with customers at a deeper level through questions, listening, and communication excellence.

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20 Reproducible Customer Service Workshops - Vol. 1 (Print Version)

Enhance customer service at all levels of your organization with these two volumes of 20 ready-to-use training workshops.
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WhatDoTheyWantDVD

What Do They Want?

Most salespeople and service professionals use the spray and pray approach. They conduct business in a predictable, methodical manner with every prospect or customer, treating them all pretty much the same.
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