Customer Service
Dealing with the Irate Customer II
A customer service video that teaches skills to turn angry customers into satisfied customers. Angry customers can take their toll on employees, to the point where it can be easy to lose perspective. In this updated version of the classic training video, a frustrated employee receives advice from his coworkers on how to better handle difficult customers.
Learn more...
Customer Service Collection (7 Courses)
Customer Service Collection (7 Courses)Average rating:
Keeping your customers happy is one of the most important parts of running a business. However, sometimes your employees may not have the skills necessary to provide the best service possible.
Learn more...
Can We Count on You? Video
Can We Count On You? is a powerful training program that will help viewers see what it takes to get there. This common-sense program was designed to put people - especially those entering the workforce for the first time - on the path to becoming highly valued employees.
Learn more...
Happiness Matters: Creating a Culture for Business to Thrive (DVD)
In this high-spirited talk, Tony Hsieh shares how Zappos fosters its unique culture, starting with hiring and retaining employees based on their commitment to its core values. (DVD or Video Streaming)
Learn more...
Customer Service Basics (e-Learning Course)
Individuals build the skills required to deliver excellent customer service and build customer loyalty.
Learn more...
Give`em the Pickle! - Video
Give`em the Pickle! VideoAverage rating:
Your business is not what you sell, it's who you serve. Meet Bob Farrell, founder of Farrell's Ice Cream Parlor and Restaurant, as he serves up the most important aspect of any service business taking care of the customer.
Learn more...
The Employee's Guide to Customer Loyalty
In today's competitive marketplace, where companies spend countless dollars acquiring customers, it is imperative that they also ensure employees know what it takes to keep customers.
Learn more...
Finding Untapped Growth in Existing Markets- DVD
Managers are under constant pressure to grow, but it is often difficult to find new avenues of growth within an existing line of business.
Learn more...
Hospitality - DVD
Creating a culture of hospitality can set your community apart from the competition, ensure ongoing resident satisfaction, and improve retention of both staff and residents. This training will arm all of your staff with the basic knowledge and skills they need to develop and maintain hospitality in your organization.
Learn more...
Don't Just Set Prices: Manage Them Strategically - DVD
Traditional pricing methods involve a trade-off. You want to charge as much as you can in order to maximize profits, but not so much that there is a negative impact on sales. (DVD or Video Streaming)
Learn more...
Customer Service Gone Viral Training DVD
"Customer Service Gone Viral" video program shows how to avoid customer service problems that lead to negative feedback. The video's host guides viewers through a variety of customer service problems presented as viral videos, recorded phone conversations, music videos, rants and blogs. Each problem in the video is followed by a practical, real world solution.
Learn more...
Customer Service Counts - Video
This video is the solution. Great for new hires or energizing your current team, it uses humor to show employees that being good at customer service (and taking pride in their work) is not only a job requirement but can be personally satisfying as well. (DVD or Video Streaming)
Learn more...
WAYMISH
A customer enters your place of business, fully intending to buy something. Then, it happens…something frustrates the customer to the point where they change their mind and leave without spending a dime. The "IT" is a "WAYMISH" and 2 out of 3 times, it results in the permanent loss of a customer.
Creating Winning Social Media Strategies (DVD)
A fundamental power shift is underway in relationships between organizations and customers. (DVD or Video Streaming)
Customer Service Collection (5 Seminars)
Can you afford to lose even one customer? Our team of experts is here to help you boost your effectiveness in acquiring, serving and keeping your customers for life!
Learn more...
Customer Service Management (e-Learning Course)
Managers strengthen their skills to build great teamwork among their employees and team.
Learn more...
Undeliverable: Email Etiquette for Today's Workplace (DVD)
Email correspondence is a vital means of business communication. Every conversation between your company and your valued customers needs to be handled professionally. This program covers everything from grammar and punctuation to message clarity, censoring yourself, proofreading, and professional closings; also addresses important topics like delivering bad news.
Learn more...
Sustainability Matter (DVD)
With consumers favoring products and services that are better for the environment, companies are finding competitive advantage in the environmental impact of their activities. (DVD or Video Streaming)
Learn more...
Customer Service: The Telephone Connection
Your voice, responsiveness, and product knowledge are the only tools you have to convey the right impression and build customer loyalty over the telephone. (DVD or Video Streaming)
Learn more...
Professional Email Etiquette - Video
Email is fast becoming the preferred method of contact for sharing information and resolving problems. The impression you leave with others about the quality of your organization and your own personal competency is largely based on the courtesy and professionalism of your email correspondence.
Learn more...
Service Impact Series (5 DVD Set)
Service Impact! is a new series of training videos created by one of the top training, certification, and consulting companies. Featuring engaging and lifelike scenarios, training will be enjoyable – and highly effective!
Learn more...
Johnny the Bagger: A True Story of Customer Service Training
Video Streaming Also Available
Johnny the Bagger®: A True Story of Customer Service, celebrates the incomparable power of customer service delivered from the heart. Based on the work of noted author and speaker, Barbara Glanz, this inspiring new program features the true story of "Johnny," a young man with Down syndrome who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organization.
The Right Words at the Right Time... Customer Service Recovery for Government
Finally, an outstanding customer service video specifically for government. Engaging, and using convincing scenarios covering real-world customer service dilemmas, The Right Words at the Right Time demonstrates practical solutions to the most difficult customer interactions.
Learn more...
Customer Service Training Video Starter Library
Give your customer service people the head start they deserve with the Customer Service Starter Library. These training programs come with a total of 5 DVDs and 5 books to give your customer service people the necessary tools to deal with the most important person to your organization--The Customer!
Learn more...
Cultural Competency: Problem Solving
Video Steaming Also Available!This highly-recommended course will help your staff understand what cultural competency means and what constitutes a culture. They will recognize that being sensitive to other cultures will help them interact smoothly with their patients.
Learn more...
Lead Generation: Seeds (Customer Success) e-Learning Course
All of the great work you do to help others succeed and build relationships is “planting seeds”—whether they’re employees, partners, investors or customers. It’s all about getting what you want by helping them get what they want. Which means you can succeed and feel good at the same time—it’s a win-win.
Learn more...
The Right Words at the Right Time...Customer Service Recovery for Business
Having the exact words handy in a tense situation, and knowing how to say them, can make all the difference. This valuable training equips your front line staff with a step-by-step process for turning frustrations or complaints into understanding and solutions.
Learn more...
50 Activities for Achieving Excellent Customer Service w/CD
Increase the creativity and skill level of customer service representatives, Demonstrate what excellent customer service is, Provide insights and practice to improve customer service, Develop your own organizations bank of customer service learning situations
Learn more...
Cultural Competency: Just Good Healthcare (DVD)
Trains healthcare professionals about patient assessment tools that allows employees to explain illnesses and treatment, identify healing, negotiate treatment, intervene and collaborate with patient family members Realistic healthcare scenarios representing many different cultures and beliefs
Learn more...
Telephone Skills at Work Training DVD
Regardless of new technology the telephone is still the most used business tool in today's work place. It is also the most abused!
Learn more...
Customer-Centric Innovation - DVD
According to Lara Lee, this intensive customer focus is the most effective means of achieving the rich pipeline of innovation that leads to continuous improvement and consistent growth. (DVD or Video Streaming)
Learn more...
Customer Service In Long-Term Care: Making It World-Class (DVD)
Video Streaming Also Available
Customer satisfaction does not happen accidentally. It requires deliberate actions on our part to identify and then satisfy customer expectations. Learn the 10 Rules of World Class Customer Service with Coastal's Customer Service In Long-Term Care: Making It World-Class
Winning Telephone Tips Training DVD
The 30 action tips in this program can be put to use immediately and is perfect for everyone in your organization to improve telephone skills and workplace efficiency - anyone from the mail room to the office of the president will benefit.
Learn more...
Customer Service Recovery for Healthcare: The Right Words at the Right Time
When poor service occurs in Healthcare, even the newest or least trained employee can suddenly become the face of your organization to a patient or family member.
Learn more...
Who Cares? (DVD)
Available for Video Streaming!
Learn more...
A customer once said that "Customer service just isn't what it used to be." Don't think so? Prove her wrong with this program. Beef up your service system with four simple yet critical cornerstones of excellent customer service. Gain an advantage over your competitors by showing your customers that you DO care.
