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Customer Service Training Videos & Courses

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Customer Service: Communication

We will learn how to prepare your mindset before taking a call. We will learn how to employee good phone techniques.
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Dealing with the Irate Customer II

Dealing with the Irate Customer II
Average rating:
average rating 100%
A customer service video that teaches skills to turn angry customers into satisfied customers. Angry customers can take their toll on employees, to the point where it can be easy to lose perspective. In this updated version of the classic training video, a frustrated employee receives advice from his coworkers on how to better handle difficult customers.
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Compassion Fatigue

We will learn the physical, emotional, and behavioral effects of fatigue. We will learn the cognitive and interpersonal effects of fatigue. We will learn ways to prevent compassion fatigue and restore energy.
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Becoming A Customer Service Star - Starter Kit

Everyone has a favorite customer service story, but few people can identify the specific behaviors that will result in outstanding service. With Becoming a Customer Service Star, employees and managers evaluate their behavior in 5 critical service areas, examine their attitudes about service, and learn ways to boost their customer service performance.
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Customer Service Collection (7 Courses)

Customer Service Collection (7 Courses)
Average rating:
average rating 80%
Keeping your customers happy is one of the most important parts of running a business. However, sometimes your employees may not have the skills necessary to provide the best service possible.
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Email Effectiveness

We will learn why companies expect highly planned professional emails. We will learn clear communication in a brief format creates effective emails.
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Can We Count on You? Video

Can We Count On You? is a powerful training program that will help viewers see what it takes to get there. This common-sense program was designed to put people - especially those entering the workforce for the first time - on the path to becoming highly valued employees.
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Happiness Matters: Creating a Culture for Business to Thrive (DVD)

In this high-spirited talk, Tony Hsieh shares how Zappos fosters its unique culture, starting with hiring and retaining employees based on their commitment to its core values. (DVD or Video Streaming)
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Hospitality - DVD

Creating a culture of hospitality can set your community apart from the competition, ensure ongoing resident satisfaction, and improve retention of both staff and residents. This training will arm all of your staff with the basic knowledge and skills they need to develop and maintain hospitality in your organization.
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Customer Service: Reasons to Excel

We will learn the importance of great customer service. We will learn the reasons why a company needs to excel. We will learn the role of the manager and employee.
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Customer Service Basics (e-Learning Course)

Individuals build the skills required to deliver excellent customer service and build customer loyalty.
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Give`em the Pickle! Video

Give`em the Pickle!
Average rating:
average rating 90%
Your business is not what you sell, it's who you serve. Meet Bob Farrell, founder of Farrell's Ice Cream Parlor and Restaurant, as he serves up the most important aspect of any service business taking care of the customer.
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The Employee's Guide to Customer Loyalty

In today's competitive marketplace, where companies spend countless dollars acquiring customers, it is imperative that they also ensure employees know what it takes to keep customers.
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Finding Untapped Growth in Existing Markets- DVD

Managers are under constant pressure to grow, but it is often difficult to find new avenues of growth within an existing line of business.
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Don't Just Set Prices: Manage Them Strategically - DVD

Traditional pricing methods involve a trade-off. You want to charge as much as you can in order to maximize profits, but not so much that there is a negative impact on sales. (DVD or Video Streaming)
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Customer Service Gone Viral

"Customer Service Gone Viral" video program shows how to avoid customer service problems that lead to negative feedback. The video's host guides viewers through a variety of customer service problems presented as viral videos, recorded phone conversations, music videos, rants and blogs. Each problem in the video is followed by a practical, real world solution.
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Customer Service: Skills Required

We will learn the qualities of a great customer service representative. Will will learn the importance of high emotional intelligence. We will learn the training needed for a customer service agent.
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Customer Service Counts - Video

This video is the solution. Great for new hires or energizing your current team, it uses humor to show employees that being good at customer service (and taking pride in their work) is not only a job requirement but can be personally satisfying as well. (DVD or Video Streaming)
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Customer Service: How to Excel

We will learn how easy the internet makes complaining easy. We will learn ways a company can excel using great customer service. We will learn how to deliver top quality customer service.
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WAYMISH

A customer enters your place of business, fully intending to buy something. Then, it happens…something frustrates the customer to the point where they change their mind and leave without spending a dime. The "IT" is a "WAYMISH" and 2 out of 3 times, it results in the permanent loss of a customer.

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Creating Winning Social Media Strategies (DVD)

A fundamental power shift is underway in relationships between organizations and customers. (DVD or Video Streaming)

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Customer Service Management (e-Learning Course)

Managers strengthen their skills to build great teamwork among their employees and team.
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Undeliverable: Email Etiquette for Today's Workplace (DVD)

Email correspondence is a vital means of business communication. Every conversation between your company and your valued customers needs to be handled professionally. This program covers everything from grammar and punctuation to message clarity, censoring yourself, proofreading, and professional closings; also addresses important topics like delivering bad news.
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Sustainability Matter (DVD)

With consumers favoring products and services that are better for the environment, companies are finding competitive advantage in the environmental impact of their activities. (DVD or Video Streaming)
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Customer Service: Difficult Customers

We will learn how complaints are the greatest source of learning. We will learn the actions and behaviors that could frustrate a customer. We will learn techniques to handle a perceived difficult customer.
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Customer Service: The Telephone Connection

Your voice, responsiveness, and product knowledge are the only tools you have to convey the right impression and build customer loyalty over the telephone. (DVD or Video Streaming)
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Professional Email Etiquette

Professional Email Etiquette
Average rating:
average rating 100%
Email is fast becoming the preferred method of contact for sharing information and resolving problems. The impression you leave with others about the quality of your organization and your own personal competency is largely based on the courtesy and professionalism of your email correspondence.
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Who Cares?

A customer once said that "Customer service just isn't what it used to be." Don't think so? Prove her wrong with this program. Beef up your service system with four simple yet critical cornerstones of excellent customer service. Gain an advantage over your competitors by showing your customers that you DO care.
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Service Impact Series (5 DVD Set)

Service Impact! is a new series of training videos created by one of the top training, certification, and consulting companies. Featuring engaging and lifelike scenarios, training will be enjoyable – and highly effective!

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Johnny the Bagger: A True Story of Customer Service Training

Johnny the Bagger: A True Story of Customer Service, celebrates the incomparable power of customer service delivered from the heart. Based on the work of noted author and speaker, Barbara Glanz, this inspiring new program features the true story of "Johnny," a young man with Down syndrome who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organization.

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The Right Words at the Right Time... Customer Service Recovery for Government

Finally, an outstanding customer service video specifically for government. Engaging, and using convincing scenarios covering real-world customer service dilemmas, The Right Words at the Right Time demonstrates practical solutions to the most difficult customer interactions.
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Customer Service Training Video Starter Library

Give your customer service people the head start they deserve with the Customer Service Starter Library. These training programs come with a total of 5 DVDs and 5 books to give your customer service people the necessary tools to deal with the most important person to your organization--The Customer!
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Cultural Competency: Problem Solving

Cultural Competency: Problem Solving
Average rating:
average rating 100%
This highly-recommended course will help your staff understand what cultural competency means and what constitutes a culture. They will recognize that being sensitive to other cultures will help them interact smoothly with their patients. They will also learn the five steps of problem-solving, namely: gather information; assess understanding; give explanations not orders; be sensitive to the patient's situation; and summarize and explain the next step.
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Lead Generation: Seeds (Customer Success) e-Learning Course

All of the great work you do to help others succeed and build relationships is “planting seeds”—whether they’re employees, partners, investors or customers. It’s all about getting what you want by helping them get what they want. Which means you can succeed and feel good at the same time—it’s a win-win.

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The Right Words at the Right Time...Customer Service Recovery for Business

Having the exact words handy in a tense situation, and knowing how to say them, can make all the difference. This valuable training equips your front line staff with a step-by-step process for turning frustrations or complaints into understanding and solutions.
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