Customer Service Training Videos & Courses
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Dealing with the Irate Customer II
Dealing with the Irate Customer IIAverage rating:
A customer service video that teaches skills to turn angry customers into satisfied customers. Angry customers can take their toll on employees, to the point where it can be easy to lose perspective. In this updated version of the classic training video, a frustrated employee receives advice from his coworkers on how to better handle difficult customers.
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Customer Service Collection (7 Courses)
Customer Service Collection (7 Courses)Average rating:
Keeping your customers happy is one of the most important parts of running a business. However, sometimes your employees may not have the skills necessary to provide the best service possible.
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Becoming A Customer Service Star - Starter Kit
Everyone has a favorite customer service story, but few people can identify the specific behaviors that will result in outstanding service. With Becoming a Customer Service Star, employees and managers evaluate their behavior in 5 critical service areas, examine their attitudes about service, and learn ways to boost their customer service performance.
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Can We Count on You? Video
Can We Count On You? is a powerful training program that will help viewers see what it takes to get there. This common-sense program was designed to put people - especially those entering the workforce for the first time - on the path to becoming highly valued employees.
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Happiness Matters: Creating a Culture for Business to Thrive (DVD)
In this high-spirited talk, Tony Hsieh shares how Zappos fosters its unique culture, starting with hiring and retaining employees based on their commitment to its core values. (DVD or Video Streaming)
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Customer Service Basics (e-Learning Course)
Individuals build the skills required to deliver excellent customer service and build customer loyalty.
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Give`em the Pickle! Video
Give`em the Pickle!Average rating:
Your business is not what you sell, it's who you serve. Meet Bob Farrell, founder of Farrell's Ice Cream Parlor and Restaurant, as he serves up the most important aspect of any service business taking care of the customer.
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The Employee's Guide to Customer Loyalty
In today's competitive marketplace, where companies spend countless dollars acquiring customers, it is imperative that they also ensure employees know what it takes to keep customers.
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Finding Untapped Growth in Existing Markets- DVD
Managers are under constant pressure to grow, but it is often difficult to find new avenues of growth within an existing line of business.
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Hospitality - DVD
Creating a culture of hospitality can set your community apart from the competition, ensure ongoing resident satisfaction, and improve retention of both staff and residents. This training will arm all of your staff with the basic knowledge and skills they need to develop and maintain hospitality in your organization.
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Don't Just Set Prices: Manage Them Strategically - DVD
Traditional pricing methods involve a trade-off. You want to charge as much as you can in order to maximize profits, but not so much that there is a negative impact on sales. (DVD or Video Streaming)
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Customer Service Gone Viral
"Customer Service Gone Viral" video program shows how to avoid customer service problems that lead to negative feedback. The video's host guides viewers through a variety of customer service problems presented as viral videos, recorded phone conversations, music videos, rants and blogs. Each problem in the video is followed by a practical, real world solution.
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Customer Service Counts - Video
This video is the solution. Great for new hires or energizing your current team, it uses humor to show employees that being good at customer service (and taking pride in their work) is not only a job requirement but can be personally satisfying as well. (DVD or Video Streaming)
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WAYMISH
A customer enters your place of business, fully intending to buy something. Then, it happens…something frustrates the customer to the point where they change their mind and leave without spending a dime. The "IT" is a "WAYMISH" and 2 out of 3 times, it results in the permanent loss of a customer.
Creating Winning Social Media Strategies (DVD)
A fundamental power shift is underway in relationships between organizations and customers. (DVD or Video Streaming)
Customer Service Management (e-Learning Course)
Managers strengthen their skills to build great teamwork among their employees and team.
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Undeliverable: Email Etiquette for Today's Workplace (DVD)
Email correspondence is a vital means of business communication. Every conversation between your company and your valued customers needs to be handled professionally. This program covers everything from grammar and punctuation to message clarity, censoring yourself, proofreading, and professional closings; also addresses important topics like delivering bad news.
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Sustainability Matter (DVD)
With consumers favoring products and services that are better for the environment, companies are finding competitive advantage in the environmental impact of their activities. (DVD or Video Streaming)
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Customer Service: The Telephone Connection
Your voice, responsiveness, and product knowledge are the only tools you have to convey the right impression and build customer loyalty over the telephone. (DVD or Video Streaming)
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Professional Email Etiquette
Professional Email EtiquetteAverage rating:
Email is fast becoming the preferred method of contact for sharing information and resolving problems. The impression you leave with others about the quality of your organization and your own personal competency is largely based on the courtesy and professionalism of your email correspondence.
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Service Impact Series (5 DVD Set)
Service Impact! is a new series of training videos created by one of the top training, certification, and consulting companies. Featuring engaging and lifelike scenarios, training will be enjoyable – and highly effective!
Johnny the Bagger: A True Story of Customer Service Training
Johnny the Bagger: A True Story of Customer Service, celebrates the incomparable power of customer service delivered from the heart. Based on the work of noted author and speaker, Barbara Glanz, this inspiring new program features the true story of "Johnny," a young man with Down syndrome who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organization.
The Right Words at the Right Time... Customer Service Recovery for Government
Finally, an outstanding customer service video specifically for government. Engaging, and using convincing scenarios covering real-world customer service dilemmas, The Right Words at the Right Time demonstrates practical solutions to the most difficult customer interactions.
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Customer Service Training Video Starter Library
Give your customer service people the head start they deserve with the Customer Service Starter Library. These training programs come with a total of 5 DVDs and 5 books to give your customer service people the necessary tools to deal with the most important person to your organization--The Customer!
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Cultural Competency: Problem Solving
Cultural Competency: Problem SolvingAverage rating:
This highly-recommended course will help your staff understand what cultural competency means and what constitutes a culture. They will recognize that being sensitive to other cultures will help them interact smoothly with their patients. They will also learn the five steps of problem-solving, namely: gather information; assess understanding; give explanations not orders; be sensitive to the patient's situation; and summarize and explain the next step.
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Lead Generation: Seeds (Customer Success) e-Learning Course
All of the great work you do to help others succeed and build relationships is “planting seeds”—whether they’re employees, partners, investors or customers. It’s all about getting what you want by helping them get what they want. Which means you can succeed and feel good at the same time—it’s a win-win.
The Right Words at the Right Time...Customer Service Recovery for Business
Having the exact words handy in a tense situation, and knowing how to say them, can make all the difference. This valuable training equips your front line staff with a step-by-step process for turning frustrations or complaints into understanding and solutions.
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50 Activities for Achieving Excellent Customer Service w/CD
Increase the creativity and skill level of customer service representatives, Demonstrate what excellent customer service is, Provide insights and practice to improve customer service, Develop your own organizations bank of customer service learning situations
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Cultural Competency: Just Good Healthcare
Trains healthcare professionals about patient assessment tools that allows employees to explain illnesses and treatment, identify healing, negotiate treatment, intervene and collaborate with patient family members Realistic healthcare scenarios representing many different cultures and beliefs
Telephone Skills at Work Training DVD
Regardless of new technology the telephone is still the most used business tool in today's work place. It is also the most abused!
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Customer-Centric Innovation - DVD
According to Lara Lee, this intensive customer focus is the most effective means of achieving the rich pipeline of innovation that leads to continuous improvement and consistent growth. (DVD or Video Streaming)
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Customer Service In Long-Term Care: Making It World-Class
Customer satisfaction does not happen accidentally. It requires deliberate actions on our part to identify and then satisfy customer expectations. Learn the 10 Rules of World Class Customer Service with Coastal's Customer Service In Long-Term Care: Making It World-Class
Mad About Customer Service
In the midst of a negative customer service encounter, even the best intentions of a CSR can be misinterpreted, causing the situation to go from bad to worse. Help your staff avoid common mistakes, maintain control and create winning outcomes.
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Winning Telephone Tips Training DVD
The 30 action tips in this program can be put to use immediately and is perfect for everyone in your organization to improve telephone skills and workplace efficiency - anyone from the mail room to the office of the president will benefit.
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Customer Service Recovery for Healthcare: The Right Words at the Right Time
When poor service occurs in Healthcare, even the newest or least trained employee can suddenly become the face of your organization to a patient or family member.
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