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Customer Service Training Videos & Courses

SHEP-HYKEN

Phenomenal Customer Service

How to Create Moments of Magic that Turn Ordinary Interactions into Memorable Experiences
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L7005

Customer Service How to Handle Difficult Customers

The best way to handle a difficult customer is to put the word "difficult" in perspective. A customer perceived as difficult may be more in the eyes of the customer service representative or company than the customer. Customers react to stress and disappointment in a variety of ways.
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Customer Service: Communication

We will learn how to prepare your mindset before taking a call. We will learn how to employee good phone techniques.
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BeyondExcellenceDVD

Beyond Excellence - Robert Stevenson

This fast-paced program is filled with advice on how to become an extraordinary person in business, and in life. Using real world examples, dozens of interesting slides, and powerful true stories, Robert Stevenson delivers a high-energy program that can help anyone to achieve higher levels of excellence.
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Dealing with the Irate Customer II

Average rating:
average rating 100%
Angry customers hurt your company's image, disrupt your workday, and cost your company business. Learn simple communication techniques that will help employees resolve disputes and calm angry customers quickly and professionally.
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Inc-Magazine-Business-Advisor-Series

Inc. Magazine: Business Advisor Series

Inc. Business Advisor provides “best practice” management information for entrepreneurs to help create and build their business. Inc. draws upon more than thirty years of experience with the most successful, innovative entrepreneurs in the world.

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L7003DVD

Compassion Fatigue

We will learn the physical, emotional, and behavioral effects of fatigue. We will learn the cognitive and interpersonal effects of fatigue. We will learn ways to prevent compassion fatigue and restore energy.
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Becoming A Customer Service Star - Starter Kit

Everyone has a favorite customer service story, but few people can identify the specific behaviors that will result in outstanding service. With Becoming a Customer Service Star, employees and managers evaluate their behavior in 5 critical service areas, examine their attitudes about service, and learn ways to boost their customer service performance.
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EmailEffectiveness

Email Effectiveness

We will learn why companies expect highly planned professional emails. We will learn clear communication in a brief format creates effective emails.
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Learning to Listen 3ed - Starter Kit

Learning to Listen is a communication assessment and soft-skills training program that measures both visible and invisible listening skills. This listening skills test helps individuals to develop their strengths and improve upon their weaknesses so they are better equipped to handle customer complaints, negotiate contracts, manage teams, and more. Learning to Listen is a great foundation for any communication skills training program.
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PowerTalking

Power Talking

This content-loaded seminar will give you specific ideas on how to be more positive and persuasive in everyday conversational interactions.

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Hospitality - DVD

Creating a culture of hospitality can set your community apart from the competition, ensure ongoing resident satisfaction, and improve retention of both staff and residents. This training will arm all of your staff with the basic knowledge and skills they need to develop and maintain hospitality in your organization.
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L7007

Customer Service - How to Excel

The internet makes complaining easy - but comments and statistics are the roadmap to marketing and improvement. Statistically, consumers are engaged, informed, and have limited time to make purchases.
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Customer Service: Reasons to Excel

We will learn the importance of great customer service. We will learn the reasons why a company needs to excel. We will learn the role of the manager and employee.
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Customer Service Gone Viral

"Customer Service Gone Viral" video program shows how to avoid customer service problems that lead to negative feedback. The video's host guides viewers through a variety of customer service problems presented as viral videos, recorded phone conversations, music videos, rants and blogs. Each problem in the video is followed by a practical, real world solution.
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Customer Service: Skills Required

We will learn the qualities of a great customer service representative. Will will learn the importance of high emotional intelligence. We will learn the training needed for a customer service agent.
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Customer Service Counts Video

Average rating:
average rating 80%
This video is the solution. Great for new hires or energizing your current team, it uses humor to show employees that being good at customer service (and taking pride in their work) is not only a job requirement but can be personally satisfying as well. (DVD or Video Streaming)
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Customer Service: How to Excel

We will learn how easy the internet makes complaining easy. We will learn ways a company can excel using great customer service. We will learn how to deliver top quality customer service.
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Undeliverable: Email Etiquette for Today's Workplace

Undeliverable: Email Etiquette for Today's Workplace (DVD)

Email correspondence is a vital means of business communication. Every conversation between your company and your valued customers needs to be handled professionally. This program covers everything from grammar and punctuation to message clarity, censoring yourself, proofreading, and professional closings; also addresses important topics like delivering bad news.
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Customer Service: Difficult Customers

We will learn how complaints are the greatest source of learning. We will learn the actions and behaviors that could frustrate a customer. We will learn techniques to handle a perceived difficult customer.
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Customer Service: The Telephone Connection

This video uses humor to teach that excellent telephone customer service doesn’t just happen. It requires dedication, skill—and enthusiasm.
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professional-email-video-course

Professional Email Etiquette

Average rating:
average rating 100%
Email is fast becoming the preferred method of contact for sharing information and resolving problems. The impression you leave with others about the quality of your organization and your own personal competency is largely based on the courtesy and professionalism of your email correspondence.
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Service Impact Series (5 DVD Set)

Service Impact! is a new series of training videos created by one of the top training, certification, and consulting companies. Featuring engaging and lifelike scenarios, training will be enjoyable – and highly effective!

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Customer Service Training Video Starter Library

Give your customer service people the head start they deserve with the Customer Service Starter Library. These training programs come with a total of 5 DVDs and 5 books to give your customer service people the necessary tools to deal with the most important person to your organization--The Customer!
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50 Activities for Achieving Excellent Customer Service

Increase the creativity and skill level of customer service representatives, Demonstrate what excellent customer service is, Provide insights and practice to improve customer service, Develop your own organizations bank of customer service learning situations
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