Call us: 888-337-2121
View Cart
Customer Service Training Videos

Customer Service Training Videos


Our customer service training videos are tailored to the specific needs and challenges of your organization, they are engaging and informative to ensure that employees are motivated to learn and implement best practices to provide excellent customer service.

irate-customer.jpg

Dealing with the Irate Customer II

Average rating:
average rating 100%
Angry customers hurt your company's image, disrupt your workday, and cost your company business. Learn simple communication techniques that will help employees resolve disputes and calm angry customers quickly and professionally.
Learn more...
SHEP-HYKEN

Phenomenal Customer Service

How to Create Moments of Magic that Turn Ordinary Interactions into Memorable Experiences
Learn more...

Service Impact Series (5 DVD Set)

Customer Service Impact Series was created by one of the top training, certification, and consulting companies. Featuring engaging and lifelike customer service training scenarios that will be enjoyable and highly effective!

Learn more...
L7005

Customer Service How to Handle Difficult Customers

The best way to handle a difficult customer is to put the word "difficult" in perspective. A customer perceived as difficult may be more in the eyes of the customer service representative or company than the customer. Customers react to stress and disappointment in a variety of ways.
Learn more...
IMG_1765

Customer Service: Communication

We will learn how to prepare your mindset before taking a call. We will learn how to employee good phone techniques.
Learn more...
BeyondExcellenceDVD

Beyond Excellence - Robert Stevenson

This fast-paced program is filled with advice on how to become an extraordinary person in business, and in life. Using real world examples, dozens of interesting slides, and powerful true stories, Robert Stevenson delivers a high-energy program that can help anyone to achieve higher levels of excellence.
Learn more...
Inc-Magazine-Business-Advisor-Series

Inc. Magazine: Business Advisor Series

Inc. Business Advisor provides “best practice” management information for entrepreneurs to help create and build their business. Inc. draws upon more than thirty years of experience with the most successful, innovative entrepreneurs in the world.

Learn more...
L7003DVD

Compassion Fatigue

We will learn the physical, emotional, and behavioral effects of fatigue. We will learn the cognitive and interpersonal effects of fatigue. We will learn ways to prevent compassion fatigue and restore energy.
Learn more...
EmailEffectiveness

Email Effectiveness

We will learn why companies expect highly planned professional emails. We will learn clear communication in a brief format creates effective emails.
Learn more...
PowerTalking

Power Talking

This content-loaded seminar will give you specific ideas on how to be more positive and persuasive in everyday conversational interactions.

Learn more...
L7007

Customer Service - How to Excel

The internet makes complaining easy - but comments and statistics are the roadmap to marketing and improvement. Statistically, consumers are engaged, informed, and have limited time to make purchases.
Learn more...
IMG_1771

Customer Service: Reasons to Excel

We will learn the importance of great customer service. We will learn the reasons why a company needs to excel. We will learn the role of the manager and employee.
Learn more...
customer-service-gone-viral-122

Customer Service Gone Viral

"Customer Service Gone Viral" video program shows how to avoid customer service problems that lead to negative feedback. The video's host guides viewers through a variety of customer service problems presented as viral videos, recorded phone conversations, music videos, rants and blogs. Each problem in the video is followed by a practical, real world solution.
Learn more...
IMG_1769

Customer Service: Skills Required

We will learn the qualities of a great customer service representative. Will will learn the importance of high emotional intelligence. We will learn the training needed for a customer service agent.
Learn more...
Customer-service-counts-22

Customer Service Counts Video

Average rating:
average rating 80%
This video is the solution. Great for new hires or energizing your current team, it uses humor to show employees that being good at customer service (and taking pride in their work) is not only a job requirement but can be personally satisfying as well. (DVD or Video Streaming)
Learn more...
IMG_1768

Customer Service: How to Excel

We will learn how easy the internet makes complaining easy. We will learn ways a company can excel using great customer service. We will learn how to deliver top quality customer service.
Learn more...
IMG_1766

Customer Service: Difficult Customers

We will learn how complaints are the greatest source of learning. We will learn the actions and behaviors that could frustrate a customer. We will learn techniques to handle a perceived difficult customer.
Learn more...
Customer-Service-Telephone-Connection-33

Customer Service: The Telephone Connection

This training video uses humor to teach that excellent telephone customer service doesn’t just happen. It requires dedication, skill—and enthusiasm.

Learn more...
professional-email-video-course

Professional Email Etiquette

Average rating:
average rating 100%
Email is fast becoming the preferred method of contact for sharing information and resolving problems. The impression you leave with others about the quality of your organization and your own personal competency is largely based on the courtesy and professionalism of your email correspondence.
Learn more...
50actcustexc.jpg

50 Activities for Achieving Excellent Customer Service

Increase the creativity and skill level of customer service representatives, Demonstrate what excellent customer service is, Provide insights and practice to improve customer service, Develop your own organizations bank of customer service learning situations
Learn more...
culture-diversity-health-22.jpg

Cultural Diversity In Health Care: Assisted Living - Video

Average rating:
average rating 80%
Culturally competent care adapts care interventions to the cultural needs and preferences (ethnic and religious beliefs, values, and practices) of diverse clients.
Learn more...
customer-service-profile.jpg

Customer Service Skills Profile Leader's Guide

This easy-to-use assessment solves one of your biggest headaches in customer service - ensuring consistency in your staff's performance. How? By giving employees a clear picture of their unique strengths and areas they need to work on - and the motivation to acquire all the skills of an all-around good customer service giver.
Learn more...
credibilitythroughhonesty.jpg

Credibility Through Honesty DVD

Discover How to Be Honest About Service Problems – And Boost Your Company’s Image!

Learn more...
when-phone-rings22

When the Phone Rings - Video

When the phone rings, your employees have only a few seconds to set a tone. Make sure your telephone customer service employees are ready for business.
Learn more...
25CS-F99

25 Reproducible Activities for Customer Service Excellence (Print Version)

Make it easy for employees to provide great customer service with this collection of motivating and skill-building activities. There’s no need for a special training facility, no huge costs involved, or no prior training experience required. All you need is a group of employees who are committed to giving customers what they rightfully deserve—excellent service.

Learn more...
Share on Facebook
FREE SHIPPING

Free ground shipping on U.S. orders.

Subscribe to our free:HR Training eNewsletter
mcafee secure
Featured Customers
ibm logo3m logous-army logomicrosoft logowal-mart logoKaiser Logo
arrows