Customer Service Training Videos
Our customer service training videos are tailored to the specific needs and challenges of your organization, they are engaging and informative to ensure that employees are motivated to learn and implement best practices to provide excellent customer service.
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Dealing with the Irate Customer II
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Angry customers hurt your company's image, disrupt your workday, and cost your company business. Learn simple communication techniques that will help employees resolve disputes and calm angry customers quickly and professionally.
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Peak Productivity And Focus - Delatorro McNeal
How to Get More Done & Have More Fun - Delatorro McNeal II is an internationally renowned professional speaker, peak performance expert and best selling author. He has spoken in 48 of the 50 United States, and has delivered more than 3000 presentations to major corporations.
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Customer Service How to Handle Difficult Customers
The best way to handle a difficult customer is to put the word "difficult" in perspective. A customer perceived as difficult may be more in the eyes of the customer service representative or company than the customer. Customers react to stress and disappointment in a variety of ways.
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Adapting to Change
We will learn how to confront our resistance and fear of change. We will learn to concentrate on the benefits of change at work.
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Beyond Excellence - Robert Stevenson
This fast-paced program is filled with advice on how to become an extraordinary person in business, and in life. Using real world examples, dozens of interesting slides, and powerful true stories, Robert Stevenson delivers a high-energy program that can help anyone to achieve higher levels of excellence.
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Inc. Magazine: Business Advisor Series
Inc. Business Advisor provides “best practice” management information for entrepreneurs to help create and build their business. Inc. draws upon more than thirty years of experience with the most successful, innovative entrepreneurs in the world.
Adapting to Change
We will learn how to confront our resistance and fear of change. We will learn to concentrate on the benefits of change at work.
Learn more...Adapting to Change
We will learn how to confront our resistance and fear of change. We will learn to concentrate on the benefits of change at work.
Learn more...
Power Talking
This content-loaded seminar will give you specific ideas on how to be more positive and persuasive in everyday conversational interactions.
Customer Service - How to Excel
The internet makes complaining easy - but comments and statistics are the roadmap to marketing and improvement. Statistically, consumers are engaged, informed, and have limited time to make purchases.
Learn more...Adapting to Change
We will learn how to confront our resistance and fear of change. We will learn to concentrate on the benefits of change at work.
Learn more...
Customer Service Gone Viral
"Customer Service Gone Viral" video program shows how to avoid customer service problems that lead to negative feedback. The video's host guides viewers through a variety of customer service problems presented as viral videos, recorded phone conversations, music videos, rants and blogs. Each problem in the video is followed by a practical, real world solution.
Learn more...Adapting to Change
We will learn how to confront our resistance and fear of change. We will learn to concentrate on the benefits of change at work.
Learn more...
The ART of Customer Service
Excellence in customer service boils down to three basic ideas: give customers the attention they want, the respect they deserve, and the time to answer their questions and take care of their needs.
Learn more...Adapting to Change
We will learn how to confront our resistance and fear of change. We will learn to concentrate on the benefits of change at work.
Learn more...Adapting to Change
We will learn how to confront our resistance and fear of change. We will learn to concentrate on the benefits of change at work.
Learn more...The ART of Customer Service
Excellence in customer service boils down to three basic ideas: give customers the attention they want, the respect they deserve, and the time to answer their questions and take care of their needs.
Learn more...
Professional Email Etiquette
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Email is fast becoming the preferred method of contact for sharing information and resolving problems. The impression you leave with others about the quality of your organization and your own personal competency is largely based on the courtesy and professionalism of your email correspondence.
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50 Activities for Achieving Excellent Customer Service
Increase the creativity and skill level of customer service representatives, Demonstrate what excellent customer service is, Provide insights and practice to improve customer service, Develop your own organizations bank of customer service learning situations
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Cultural Diversity In Health Care: Assisted Living - Video
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Culturally competent care adapts care interventions to the cultural needs and preferences (ethnic and religious beliefs, values, and practices) of diverse clients.
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Customer Service Skills Profile Leader's Guide
This easy-to-use assessment solves one of your biggest headaches in customer service - ensuring consistency in your staff's performance. How? By giving employees a clear picture of their unique strengths and areas they need to work on - and the motivation to acquire all the skills of an all-around good customer service giver.
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When the Phone Rings - Video
When the phone rings, your employees have only a few seconds to set a tone. Make sure your telephone customer service employees are ready for business.
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25 Reproducible Activities for Customer Service Excellence (Print Version)
Make it easy for employees to provide great customer service with this collection of motivating and skill-building activities. There’s no need for a special training facility, no huge costs involved, or no prior training experience required. All you need is a group of employees who are committed to giving customers what they rightfully deserve—excellent service.
Customer Service: So Help Me – Employee Edition
This program illustrates realistic customer service problems that can frustrate both customers and employees. The video provides solutions to these problems that satisfy everyone: the customer, the organization and the employee.
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100 Reproducible Workshops - PDF Download
For many professional skills and competencies, this 5-volume set can start you in the right direction or complete existing programs that lack a key skill. You get 100 workshops that range from 1 to 3 hours in length.
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