Customer Service Training Videos & Courses
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Dealing with the Irate Customer II
Dealing with the Irate Customer II


Customer Service Collection (7 Courses)
Customer Service Collection (7 Courses)


Becoming A Customer Service Star - Starter Kit

Can We Count on You? Video

Happiness Matters: Creating a Culture for Business to Thrive (DVD)

Customer Service Basics (e-Learning Course)

Give`em the Pickle! Video
Give`em the Pickle!



The Employee's Guide to Customer Loyalty

Finding Untapped Growth in Existing Markets- DVD

Hospitality - DVD

Don't Just Set Prices: Manage Them Strategically - DVD

Customer Service Gone Viral

Customer Service Counts - Video


WAYMISH
A customer enters your place of business, fully intending to buy something. Then, it happens…something frustrates the customer to the point where they change their mind and leave without spending a dime. The "IT" is a "WAYMISH" and 2 out of 3 times, it results in the permanent loss of a customer.

Creating Winning Social Media Strategies (DVD)
A fundamental power shift is underway in relationships between organizations and customers. (DVD or Video Streaming)

Customer Service Management (e-Learning Course)

Undeliverable: Email Etiquette for Today's Workplace (DVD)

Sustainability Matter (DVD)

Customer Service: The Telephone Connection

Professional Email Etiquette
Professional Email Etiquette


Service Impact Series (5 DVD Set)
Service Impact! is a new series of training videos created by one of the top training, certification, and consulting companies. Featuring engaging and lifelike scenarios, training will be enjoyable – and highly effective!

Johnny the Bagger: A True Story of Customer Service Training
Johnny the Bagger: A True Story of Customer Service, celebrates the incomparable power of customer service delivered from the heart. Based on the work of noted author and speaker, Barbara Glanz, this inspiring new program features the true story of "Johnny," a young man with Down syndrome who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organization.

The Right Words at the Right Time... Customer Service Recovery for Government

Customer Service Training Video Starter Library


Cultural Competency: Problem Solving
Cultural Competency: Problem Solving


Lead Generation: Seeds (Customer Success) e-Learning Course
All of the great work you do to help others succeed and build relationships is “planting seeds”—whether they’re employees, partners, investors or customers. It’s all about getting what you want by helping them get what they want. Which means you can succeed and feel good at the same time—it’s a win-win.

The Right Words at the Right Time...Customer Service Recovery for Business

50 Activities for Achieving Excellent Customer Service w/CD

Cultural Competency: Just Good Healthcare


Telephone Skills at Work Training DVD

Customer-Centric Innovation - DVD

Customer Service In Long-Term Care: Making It World-Class

Customer satisfaction does not happen accidentally. It requires deliberate actions on our part to identify and then satisfy customer expectations. Learn the 10 Rules of World Class Customer Service with Coastal's Customer Service In Long-Term Care: Making It World-Class

Mad About Customer Service

Winning Telephone Tips Training DVD
