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Retail Training Videos

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Dealing with the Irate Customer II

Dealing with the Irate Customer II
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A customer service video that teaches skills to turn angry customers into satisfied customers. Angry customers can take their toll on employees, to the point where it can be easy to lose perspective. In this updated version of the classic training video, a frustrated employee receives advice from his coworkers on how to better handle difficult customers.
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PREVAIL! Restaurant/Food Service Overview

The PREVAIL! for Restaurants Package includes the core programs needed to train your employees and managers on prevailing in an active shooter/armed intruder event.
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The Right Words at the Right Time... Customer Service Recovery for Retail

The Right Words at The Right Time presents your staff with a wide variety of realistic and challenging situations, from the suspicious customer who accuses an employee of ringing up the wrong prices, to the hostile customer who belittles an employee about their extended warranty program.
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Johnny the Bagger: A True Story of Customer Service Training

Johnny the Bagger: A True Story of Customer Service, celebrates the incomparable power of customer service delivered from the heart. Based on the work of noted author and speaker, Barbara Glanz, this inspiring new program features the true story of "Johnny," a young man with Down syndrome who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organization.

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Give`em the Pickle! - Video

Give`em the Pickle! Video
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Your business is not what you sell, it's who you serve. Meet Bob Farrell, founder of Farrell's Ice Cream Parlor and Restaurant, as he serves up the most important aspect of any service business taking care of the customer.
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Marketing to Multi-Ethnic Consumers DVD

It's no longer practical to address the consuming public as one entity. The US is experiencing significant growth in the different ethnicities with each requiring special attention to their purchasing needs.
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Creating the Repeat Customer - DVD

Good service helps you create a loyal customer base and, in turn, a successful, profitable business. But what are the keys to providing good service? This program offers six techniques to improve your interactions with customers and keep them coming back.
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Retail Site Selection - DVD

Discusses the important considerations for entrepreneurs in selecting retail locations. Covers freestanding sites, business-associated sites, renovated CBDs, and planned shopping centers.
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Multiculturalism: How Retailers Reposition Themselves to Address Ethnic Diversity DVD

In a time where the "one size fits all" concept no longer serves the needs of all consumers, retailers are making special efforts to tailor their inventories to appeal to African Americans, Hispanics, and Asian Americans along with their Caucasian counterparts.
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Retailing in Europe - DVD

Compares and contrasts retailing in Western Europe with retailing in the United States. Discusses supermarkets, hypermarkets, franchising, apparel retailers, auto dealers, etc. Special topics include social/cultural differences and retail implications of the European Union. 2000 ed. 28 min.
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Customer Service Counts - Video

This video is the solution. Great for new hires or energizing your current team, it uses humor to show employees that being good at customer service (and taking pride in their work) is not only a job requirement but can be personally satisfying as well. (DVD or Video Streaming)
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Professional Retail Selling - DVD

Provides an overview of the selling skills needed in the retail setting. Covers the principles of retail selling such as asking questions, closing techniques, and suggestion selling. 1992 ed. 19 min.
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Who Cares? (DVD)

Available for Video Streaming!

A customer once said that "Customer service just isn't what it used to be." Don't think so? Prove her wrong with this program. Beef up your service system with four simple yet critical cornerstones of excellent customer service. Gain an advantage over your competitors by showing your customers that you DO care.

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Customer Service: So Help Me – Supervisor Edition

Video Steaming Also Available!

So HELP Me” (Supervisor Edition) takes a fresh look at customer service by showing the direct connection between a supervisor's behavior and the way employees treat customers. When employees are listened to, respected, and encouraged, they will do the same for their customers.
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LEAKPROOF: 8 Privacy Principles - DVD

Video Streaming Also Available!

Strengthen customer trust, tighten privacy policies and increase your bottom line with LEAKPROOF: 8 Privacy Principles. Featuring eight guidelines given by the Organisation for Economic Cooperation and Development (OECD), this new program shows your employees how to protect customer data at all times, from collection, specification and usage to storage, security and disposal.

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What do You Say? Video

Fast paced, energetic and loaded with excitement...the What do you Say? Training program puts employees on the hot seat as they are challenged with more than 30 awkward, intimidating, sometimes overwhelming customer situations. It then provides realistic, practical answers that they can use on the job immediately
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Customer Service: So Help Me – Employee Edition

This program illustrates realistic customer service problems that can frustrate both customers and employees. The video provides solutions to these problems that satisfy everyone: the customer, the organization and the employee.
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The ART of Customer Service

This video shows customer service from different points of view. In scripted segments, see how a waiter feels about his service abilities (he thinks he’s amazing), and how his customers feel about him (they’re not as enthusiastic).

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Fashion Retailing - DVD

Today, fashion retailing has expanded far past the brick and mortar environments of the past.
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Value Shopping in America: A Major Force in Retailing DVD

While the 80s were the era of indulgence, the 90s are the era of value shopping. A real growth market in retailing is the off-price segment with chains like T J Maxx, Burlington Coat Factory, and Steinmart.
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Retail Employee Safety Training DVD

Retail Employee Safety - Safety in a retail environment is an important part of your job responsibilities and should be accepted as a routine part of your work.

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Glad I Could Help: Real Customer Service Situations for Discussion

There’s no tougher business situation than dealing with an angry customer, whether external or internal to your organization. Now, you can equip employees to handle those calls and confrontations without getting rattled. What’s more, they’ll become experts at working through misunderstandings, misinformation and frustration over policies and practices, while helping angry customers feel heard and valued in the process.

Video Streaming Also Available

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Supermarket Customer Service Training DVD

Supermarket Customer Service program provides tips on improving customer service. Customer services are recognized sales builder in any retail business. Customers want to shop and buy merchandise in retail establishments where they are treated with courtesy, respect, and dignity.
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The Guest 2nd Edition - Video

The fortunes of any business rise or fall based upon the level of customer service it delivers to its customers. No matter how large or complex a company may be, great customer service usually comes down to one employee, serving one customer, one day at a time.
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Multi-Channel Retailing DVD

Today's consumer has other options to satisfy their needs besides brick and mortar retail operations. Many traditional chains now call themselves multichannel retailers with both on-site and off-site divisions.
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Wednesday's Touch

This video tells a simple but moving story about the importance of one customer service rep in the eyes of her customer. (DVD or Video Streaming)
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Merchandise Sourcing in the Global Market DVD

Merchandise buyers once faced a simpler marketplace. The domestic market provided most needs, with occasional foreign sourcing.
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The Buyer Visits the Market to Make the Purchase DVD

Once the buyer has made actual purchase plans, the next stop is the market visit. At the retailer's home office, the general merchandise and divisional merchandise managers make certain that the buyer's plans have been properly prepared.
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Fashion Display Skills DVD

Goes beyond basic display to a hands-on, step-bystep approach to developing display building skills. Techniques shown in depth are the dressing of a mannequin, dressing a shirt form, dressing a coat form, and the enhancing of waterfall displays. 2000 ed. 20 min. DVD
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RETAIL SECURITY - DVD

Retail Security program is simply trying to make all employees aware of their responsibility to the company and their families that shrinkage in any form is jeopardizing their job.
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Planning the Purchase: Retail Buying DVD

One of the most important factors in the success of any retailer's operation is the purchase of merchandise. To maximize profits, buyers and merchandisers must carefully plan their purchases.
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Retailing Trends in the New Millennium DVD

Some retailing trends of the new millennium include entertainment-oriented shopping centers, themed environments, supermarket expansion into atypical product mixes, designer and manufacturer retail flagships, and the continuous explosion of "off-site retailing" with E-tailing as its centerpiece.
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Harassment Is (Retail Version) DVD

Harassment represents one of the most destructive workplace issues faced by public and private employers today. Now more than ever, it's important to train all personnel to recognize the various forms of harassment and eliminate it in your organization!
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As Simple As Respect - DVD

This easy-to-follow program features a series of workplace vignettes that illustrate disrespectful behavior and how to correct it.
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We're In The Band - Video

We're In the Band is one of the best inspirational training programs on teamwork and customer service we've seen in a long time
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