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Retail Training Videos & Courses

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Coronavirus: Guarding Against COVID-19: Online Interactive Training

Coronavirus: Guarding Against COVID-19 online course discusses COVID-19 hazards and the safe practices that the World Health Organization, the Centers for Disease Control and other healthcare authorities recommend that you follow to avoid them.
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Small Business Toolkit (Online Course)

This course provides skills relevant to small business management. Designed for mobile playback in any location, narration is optional, and information is presented in short segments.
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Dealing with the Irate Customer II

Average rating:
average rating 100%
Angry customers hurt your company's image, disrupt your workday, and cost your company business. Learn simple communication techniques that will help employees resolve disputes and calm angry customers quickly and professionally.
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PREVAIL! Restaurant/Food Service Overview - DVD / USB

The PREVAIL! for Restaurants Package includes the core programs needed to train your employees and managers on prevailing in an active shooter/armed intruder event.
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Warehouse Safety Training Program

Our "Warehouse Safety" training program helps employees to stay safe by identifying the specific hazards they can encounter while working in a warehouse, and providing them with practical procedures they can use to avoid them.
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How to Prevent Embezzlement Manual (Download)

Because embezzlement is generally a financial “habit” crime made up of a series of rhythmic, predictable and cyclic events, it becomes a simple matter to answer the question of just why certain types of companies are so susceptible to embezzling. Besides the fact that many companies store important assets like money, property and data, remember that most companies function in a traditional way.

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Johnny the Bagger: A True Story of Customer Service - DVD / USB

Johnny the Bagger: A True Story of Customer Service, celebrates the incomparable power of customer service delivered from the heart. Based on the work of noted author and speaker, Barbara Glanz, this inspiring new program features the true story of "Johnny," a young man with Down syndrome who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organization.

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Customer Service Counts Video

Average rating:
average rating 80%
This video is the solution. Great for new hires or energizing your current team, it uses humor to show employees that being good at customer service (and taking pride in their work) is not only a job requirement but can be personally satisfying as well. (DVD or Video Streaming)
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Credit Card Processing (PCI-DSS) Online Course

This course supports an employer's regulatory responsibility (PCI Security Standards Council), to inform employees about credit card processing (PCI-DSS) standards.
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EMV (Chip CC Global Standards) Online Course

This 20 minute course is designed for mobile playback in any location, narration is optional and information is presented in short segments. This course is intended for any audience.
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Who Cares? - USB / DVD

A customer once said that "Customer service just isn't what it used to be." Don't think so? Prove her wrong with this program. Beef up your service system with four simple yet critical cornerstones of excellent customer service. Gain an advantage over your competitors by showing your customers that you DO care.
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Customer Service: So Help Me – Supervisor Edition

Video Steaming Also Available!

So HELP Me” (Supervisor Edition) takes a fresh look at customer service by showing the direct connection between a supervisor's behavior and the way employees treat customers. When employees are listened to, respected, and encouraged, they will do the same for their customers.
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LGL020

LEAKPROOF: 8 Privacy Principles

Strengthen customer trust, tighten privacy policies and increase your bottom line with LEAKPROOF: 8 Privacy Principles. Featuring eight guidelines given by the Organisation for Economic Cooperation and Development (OECD), this new program shows your employees how to protect customer data at all times, from collection, specification and usage to storage, security and disposal.

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Customer Service: So Help Me – Employee Edition

This program illustrates realistic customer service problems that can frustrate both customers and employees. The video provides solutions to these problems that satisfy everyone: the customer, the organization and the employee.
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The ART of Customer Service

Excellence in customer service boils down to three basic ideas: give customers the attention they want, the respect they deserve, and the time to answer their questions and take care of their needs.
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Retail Employee Safety Training DVD

Retail Employee Safety - Safety in a retail environment is an important part of your job responsibilities and should be accepted as a routine part of your work.

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Glad I Could Help: Real Customer Service Situations for Discussion - DVD / USB

There’s no tougher business situation than dealing with an angry customer, whether external or internal to your organization. Now, you can equip employees to handle those calls and confrontations without getting rattled. What’s more, they’ll become experts at working through misunderstandings, misinformation and frustration over policies and practices, while helping angry customers feel heard and valued in the process.

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Warehouse and Distribution Center (DVD)

Warehouse and Distribution Center Safety program will help you to be more aware of your responsibilities and improve safety in your distribution center. Safety retail distribution centers are the nerve centers of retail corporations.
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Supermarket Customer Service Training DVD

Supermarket Customer Service program provides tips on improving customer service. Customer services are recognized sales builder in any retail business. Customers want to shop and buy merchandise in retail establishments where they are treated with courtesy, respect, and dignity.
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Retail Security (DVD)

Retail Security program is simply trying to make all employees aware of their responsibility to the company and their families that shrinkage in any form is jeopardizing their job.
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Harassment Is (Retail Version)

Harassment represents one of the most destructive workplace issues faced by public and private employers today. Now more than ever, it's important to train all personnel to recognize the various forms of harassment and eliminate it in your organization!
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As Simple As Respect - DVD / USB

This easy-to-follow program features a series of workplace vignettes that illustrate disrespectful behavior and how to correct it.
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Customer Service Zone - DVD Training

Featuring extensive expert research, Customer Service Zone has crystallized the essential learning points from dozens of sources; from customer service experts to dozens of real-life customers.
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The Angry Customer - DVD

Find Out How to Calm – and Not Calm – the Caustic Client! Humorous, broadcast-quality packed with strategies for handling abusive customers.

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Sexual Harassment: Is It or Isn't It? For Retail - DVD

Sexual Harassment: Is It or Isn't It? for the Retail Industry is a video-based training program with interactive vignettes designed to stimulate discussion about the not-so-obvious forms of sexual harassment and the hostile work environment it can create.
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