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Retail Training Videos & Courses

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Dealing with the Irate Customer II

Dealing with the Irate Customer II
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A customer service video that teaches skills to turn angry customers into satisfied customers. Angry customers can take their toll on employees, to the point where it can be easy to lose perspective. In this updated version of the classic training video, a frustrated employee receives advice from his coworkers on how to better handle difficult customers.
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PREVAIL! Restaurant/Food Service Overview

The PREVAIL! for Restaurants Package includes the core programs needed to train your employees and managers on prevailing in an active shooter/armed intruder event.
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The Right Words at the Right Time... Customer Service Recovery for Retail

The Right Words at The Right Time presents your staff with a wide variety of realistic and challenging situations, from the suspicious customer who accuses an employee of ringing up the wrong prices, to the hostile customer who belittles an employee about their extended warranty program.
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Johnny the Bagger: A True Story of Customer Service Training

Johnny the Bagger: A True Story of Customer Service, celebrates the incomparable power of customer service delivered from the heart. Based on the work of noted author and speaker, Barbara Glanz, this inspiring new program features the true story of "Johnny," a young man with Down syndrome who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organization.

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Give`em the Pickle! - Video

Give`em the Pickle! Video
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Your business is not what you sell, it's who you serve. Meet Bob Farrell, founder of Farrell's Ice Cream Parlor and Restaurant, as he serves up the most important aspect of any service business taking care of the customer.
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Creating the Repeat Customer - DVD

Good service helps you create a loyal customer base and, in turn, a successful, profitable business. But what are the keys to providing good service? This program offers six techniques to improve your interactions with customers and keep them coming back.
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Customer Service Counts - Video

This video is the solution. Great for new hires or energizing your current team, it uses humor to show employees that being good at customer service (and taking pride in their work) is not only a job requirement but can be personally satisfying as well. (DVD or Video Streaming)
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Who Cares?

A customer once said that "Customer service just isn't what it used to be." Don't think so? Prove her wrong with this program. Beef up your service system with four simple yet critical cornerstones of excellent customer service. Gain an advantage over your competitors by showing your customers that you DO care.
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Customer Service: So Help Me – Supervisor Edition

Video Steaming Also Available!

So HELP Me” (Supervisor Edition) takes a fresh look at customer service by showing the direct connection between a supervisor's behavior and the way employees treat customers. When employees are listened to, respected, and encouraged, they will do the same for their customers.
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LEAKPROOF: 8 Privacy Principles - Video

Strengthen customer trust, tighten privacy policies and increase your bottom line with LEAKPROOF: 8 Privacy Principles. Featuring eight guidelines given by the Organisation for Economic Cooperation and Development (OECD), this new program shows your employees how to protect customer data at all times, from collection, specification and usage to storage, security and disposal.

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What do You Say? Video

Fast paced, energetic and loaded with excitement...the What do you Say? Training program puts employees on the hot seat as they are challenged with more than 30 awkward, intimidating, sometimes overwhelming customer situations. It then provides realistic, practical answers that they can use on the job immediately
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Customer Service: So Help Me – Employee Edition

This program illustrates realistic customer service problems that can frustrate both customers and employees. The video provides solutions to these problems that satisfy everyone: the customer, the organization and the employee.
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The ART of Customer Service

This video shows customer service from different points of view. In scripted segments, see how a waiter feels about his service abilities (he thinks he’s amazing), and how his customers feel about him (they’re not as enthusiastic).

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Retail Employee Safety Training DVD

Retail Employee Safety - Safety in a retail environment is an important part of your job responsibilities and should be accepted as a routine part of your work.

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Glad I Could Help: Real Customer Service Situations for Discussion

There’s no tougher business situation than dealing with an angry customer, whether external or internal to your organization. Now, you can equip employees to handle those calls and confrontations without getting rattled. What’s more, they’ll become experts at working through misunderstandings, misinformation and frustration over policies and practices, while helping angry customers feel heard and valued in the process.

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Supermarket Customer Service Training DVD

Supermarket Customer Service program provides tips on improving customer service. Customer services are recognized sales builder in any retail business. Customers want to shop and buy merchandise in retail establishments where they are treated with courtesy, respect, and dignity.
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The Guest 2nd Edition - Video

The fortunes of any business rise or fall based upon the level of customer service it delivers to its customers. No matter how large or complex a company may be, great customer service usually comes down to one employee, serving one customer, one day at a time.
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Wednesday's Touch

This video tells a simple but moving story about the importance of one customer service rep in the eyes of her customer. (DVD or Video Streaming)
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RETAIL SECURITY - DVD

Retail Security program is simply trying to make all employees aware of their responsibility to the company and their families that shrinkage in any form is jeopardizing their job.
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Harassment Is (Retail Version)

Harassment represents one of the most destructive workplace issues faced by public and private employers today. Now more than ever, it's important to train all personnel to recognize the various forms of harassment and eliminate it in your organization!
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As Simple As Respect - DVD

This easy-to-follow program features a series of workplace vignettes that illustrate disrespectful behavior and how to correct it.
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We're In The Band - Video

We're In the Band is one of the best inspirational training programs on teamwork and customer service we've seen in a long time
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Customer Service Zone - DVD

Featuring extensive expert research, Customer Service Zone has crystallized the essential learning points from dozens of sources; from customer service experts to dozens of real-life customers.
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The Angry Customer - DVD

Find Out How to Calm – and Not Calm – the Caustic Client! Humorous, broadcast-quality packed with strategies for handling abusive customers.

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Sexual Harassment: Is It or Isn't It? For Retail - DVD

Sexual Harassment: Is It or Isn't It? for the Retail Industry is a video-based training program with interactive vignettes designed to stimulate discussion about the not-so-obvious forms of sexual harassment and the hostile work environment it can create.
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It's Up to You: Stopping Sexual Harassment (2-Part Series)

With recent legal changes, and the ever-increasing need to confront sexual harassment issues in the workplace, the challenges to comprehensive training have grown. Free Preview
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Violence on The Job (DVD)

Violence On The Job - Acts of violence are not spread evenly across all workplaces. Rather, violence tends to occur in specific work settings. More than half of all workplace homicides occur in retail or service settings such as convenience stores, taxicab services, and gas stations
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Drug Testing In The Workplace (Retail) -DVD

Drug Testing In The Workplace - We're not going to discuss why people abuse drugs, alcohol, or controlled substances, but we will address drug screening, how it's accomplished, what happens in the testing lab, and the protection of your rights in drug testing. There has been a lot of publicity and reports about drug testing, which have caused uncertainty about the accuracy of the tests, specimens getting mixed up, and other confusing or conflicting information.

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The Right Words at the Right Time... Customer Service Recovery for Government

Finally, an outstanding customer service video specifically for government. Engaging, and using convincing scenarios covering real-world customer service dilemmas, The Right Words at the Right Time demonstrates practical solutions to the most difficult customer interactions.
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The Customer Service Connection (DVD)

In this customer service DVD, professionally-acted scenes in a variety of businesses (bike shop, book store, machine shop) depict the universal importance of greeting customers, listening, evaluating customer needs, and responding appropriately. Phone skills are reviewed, as are the skills required to satisfy difficult customers.
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The Right Words at the Right Time... Customer Service Recovery for Leisure & Hospitality

The Right Words at The Right Time presents your staff with a wide variety of realistic and challenging situations, from the suspicious customer who accuses an employee of ringing up the wrong prices, to the hostile customer who belittles an employee about their extended warranty program.
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Creating Customers for Life - DVD

This exciting and idea loaded seminar is Michael Wickett’s best sales training program ever. He delivers practical and powerful strategies for connecting with customers at a deeper level through questions, listening, and communication excellence.

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Customer Service Collection (7 Courses)

Customer Service Collection (7 Courses)
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Keeping your customers happy is one of the most important parts of running a business. However, sometimes your employees may not have the skills necessary to provide the best service possible.
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Customer Service: You’ve Got Customers

Video Steaming Also Available!

"You've Got Customers!" follows the trials of a young customer service provider in his first job. There he receives an education from a most unlikely team of teachers—a bowling team. From them, he learns six key customer service techniques which could be used in any business, anywhere.
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Harassment Is (Office Version)

Video Streaming Also Available

Harassment represents one of the most destructive workplace issues faced by public and private employers today. Now more than ever, it's important to train all personnel to recognize the various forms that harassment may take and implement measures to prevent it in your organization!

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