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Retail Training Videos & Courses

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Coronavirus: Guarding Against COVID-19: Online Interactive Training

Coronavirus: Guarding Against COVID-19 online course discusses COVID-19 hazards and the safe practices that the World Health Organization, the Centers for Disease Control and other healthcare authorities recommend that you follow to avoid them.
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Dealing with the Irate Customer II

Average rating:
average rating 100%
Angry customers hurt your company's image, disrupt your workday, and cost your company business. Learn simple communication techniques that will help employees resolve disputes and calm angry customers quickly and professionally.
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Warehouse Safety Training Program

Our "Warehouse Safety" training program helps employees to stay safe by identifying the specific hazards they can encounter while working in a warehouse, and providing them with practical procedures they can use to avoid them.
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How to Prevent Embezzlement Manual (Download)

Because embezzlement is generally a financial “habit” crime made up of a series of rhythmic, predictable and cyclic events, it becomes a simple matter to answer the question of just why certain types of companies are so susceptible to embezzling. Besides the fact that many companies store important assets like money, property and data, remember that most companies function in a traditional way.

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Customer Service Counts Video

Average rating:
average rating 80%
This video is the solution. Great for new hires or energizing your current team, it uses humor to show employees that being good at customer service (and taking pride in their work) is not only a job requirement but can be personally satisfying as well. (DVD or Video Streaming)
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Customer Service: So Help Me – Supervisor Edition

Video Steaming Also Available!

So HELP Me” (Supervisor Edition) takes a fresh look at customer service by showing the direct connection between a supervisor's behavior and the way employees treat customers. When employees are listened to, respected, and encouraged, they will do the same for their customers.
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LEAKPROOF: 8 Privacy Principles

Strengthen customer trust, tighten privacy policies and increase your bottom line with LEAKPROOF: 8 Privacy Principles. Featuring eight guidelines given by the Organisation for Economic Cooperation and Development (OECD), this new program shows your employees how to protect customer data at all times, from collection, specification and usage to storage, security and disposal.

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Customer Service: So Help Me – Employee Edition

This program illustrates realistic customer service problems that can frustrate both customers and employees. The video provides solutions to these problems that satisfy everyone: the customer, the organization and the employee.
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The ART of Customer Service

Excellence in customer service boils down to three basic ideas: give customers the attention they want, the respect they deserve, and the time to answer their questions and take care of their needs.
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Retail Employee Safety Training DVD

Retail Employee Safety - Safety in a retail environment is an important part of your job responsibilities and should be accepted as a routine part of your work.

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Warehouse and Distribution Center (DVD)

Warehouse and Distribution Center Safety program will help you to be more aware of your responsibilities and improve safety in your distribution center. Safety retail distribution centers are the nerve centers of retail corporations.
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Supermarket Customer Service Training DVD

Supermarket Customer Service program provides tips on improving customer service. Customer services are recognized sales builder in any retail business. Customers want to shop and buy merchandise in retail establishments where they are treated with courtesy, respect, and dignity.
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Retail Security (DVD)

Retail Security program is simply trying to make all employees aware of their responsibility to the company and their families that shrinkage in any form is jeopardizing their job.
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As Simple As Respect - Video

This easy-to-follow program features a series of workplace vignettes that illustrate disrespectful behavior and how to correct it.
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Customer Service Zone - DVD Training

Featuring extensive expert research, Customer Service Zone has crystallized the essential learning points from dozens of sources; from customer service experts to dozens of real-life customers.
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The Angry Customer - DVD

Find Out How to Calm – and Not Calm – the Caustic Client! Humorous, broadcast-quality packed with strategies for handling abusive customers.

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Sexual Harassment: Is It or Isn't It? For Retail - DVD

Sexual Harassment: Is It or Isn't It? for the Retail Industry is a video-based training program with interactive vignettes designed to stimulate discussion about the not-so-obvious forms of sexual harassment and the hostile work environment it can create.
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Stopping Sexual Harassment

It's Up to You: Stopping Sexual Harassment (2-Part Series) - Video

With recent legal changes, and the ever-increasing need to confront sexual harassment issues in the workplace, the challenges to comprehensive training have grown. Free Preview
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Violence on The Job (DVD)

Violence On The Job - Acts of violence are not spread evenly across all workplaces. Rather, violence tends to occur in specific work settings. More than half of all workplace homicides occur in retail or service settings such as convenience stores, taxicab services, and gas stations
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Drug Testing In The Workplace (Retail) DVD

Drug Testing In The Workplace - We're not going to discuss why people abuse drugs, alcohol, or controlled substances, but we will address drug screening, how it's accomplished, what happens in the testing lab, and the protection of your rights in drug testing. There has been a lot of publicity and reports about drug testing, which have caused uncertainty about the accuracy of the tests, specimens getting mixed up, and other confusing or conflicting information.

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COVID-19 Preparedness and Response Plan Download

Protect your customers, patrons, community, patients, employees, and yourself with this easy to implement COVID-19 action plan. Thoroughly researched to address CDC, OSHA, Infection Control and other requirements for employers.
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CreatingCustomersforLifeDVD

Creating Customers for Life

This exciting and idea loaded seminar is Michael Wickett’s best sales training program ever. He delivers practical and powerful strategies for connecting with customers at a deeper level through questions, listening, and communication excellence.

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Customer Service: You’ve Got Customers

Video Steaming Also Available!

"You've Got Customers!" follows the trials of a young customer service provider in his first job. There he receives an education from a most unlikely team of teachers—a bowling team. From them, he learns six key customer service techniques which could be used in any business, anywhere.
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Supermarket / Grocers Package (10 DVD-Set)

Our Supermarket / Grocers safety package is an excellent training program that teaches your employees how to prevent accidents in a wide range of areas.
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Total JWA Video Library (45 DVDs)

The total library package for $5,995.00 contains every program found in the JWA Video catalog in DVD format.
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