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This easy-to-use assessment solves one of your biggest headaches in customer service - ensuring consistency in your staff's performance.
How? By giving employees a clear picture of their unique strengths and areas they need to work on - as well as the motivation to become an expert service professional.
Employees can rate themselves in seven competency areas widely considered to be critical to the ability to provide exemplary service:
The questionnaire uses graduated response scales (almost never to almost always) that help employees draw accurate conclusions about how skilled they presently are in customer service.
The tool quickly generates insights that deliver results again and again as employees seriously consider how well they: