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Government Employee Training Videos

art-customer-service

The ART of Customer Service

Excellence in customer service boils down to three basic ideas: give customers the attention they want, the respect they deserve, and the time to answer their questions and take care of their needs.
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art-customer-service

The ART of Customer Service

Excellence in customer service boils down to three basic ideas: give customers the attention they want, the respect they deserve, and the time to answer their questions and take care of their needs.
Learn more...
18001A

Incident Command System DVD

Incident Command System (ICS) - The purpose of this program is to provide a brief overview of the Incident Command System or ICS, the responsibilities of the parties involved at an incident response, and describe the system of command that is vital to a successful incident response.
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Building the Virtual Team: Communication Across Cultural Diversity - Video

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Ideal for team building exercises, Building the Virtual Team: Communication Across Cultural Diversity observes a group leader and the problems she faces in virtual team management as she struggles to lead her managers in Asia, India, Africa and Latin America.
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Dealing with the Irate Customer II

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Angry customers hurt your company's image, disrupt your workday, and cost your company business. Learn simple communication techniques that will help employees resolve disputes and calm angry customers quickly and professionally.
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diverstiy training video

Building the Virtual Team: Communication Across Cultural Diversity - Video

Average rating:
average rating 100%
Ideal for team building exercises, Building the Virtual Team: Communication Across Cultural Diversity observes a group leader and the problems she faces in virtual team management as she struggles to lead her managers in Asia, India, Africa and Latin America.
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diverstiy training video

Building the Virtual Team: Communication Across Cultural Diversity - Video

Average rating:
average rating 100%
Ideal for team building exercises, Building the Virtual Team: Communication Across Cultural Diversity observes a group leader and the problems she faces in virtual team management as she struggles to lead her managers in Asia, India, Africa and Latin America.
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Leadership-Whats-Trust-2nd-Ed-1video

Leadership: What's Trust Got To Do With It? 2nd Edition

This program will teach leaders in your organization how to build trust and create a more productive work force.
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Back Care For Public Agencies DVD

Back Care For Public Agencies - Working in the construction and public agency work environment can be a rewarding career. You help build roads, provide safe drinking water, build parks, and all the things we take for granted.
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Distracted Driving (DVD)

There are three main types of distraction: Visual — taking your eyes off the road, Manual — taking your hands off the wheel, Cognitive — taking your mind off what you’re doing.

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1059I

Winter Driving Safety Training DVD

Winter Driving Safety (long version) - In this short program, we'll take a look at winter driving and how to reduce driving accidents, injuries, and hopefully reduce the many problems associated with winter driving. In this program we'll discuss important topics such as vehicle maintenance, winter weather, special driving tips, and personal safety in cold weather. Always follow your company's policies and procedures and use your own experience and good judgment when operating any type of vehicle in bad weather.

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18001A

Incident Command Training Video Package

The incident command training package includes 5 videos and a CD-Rom of written materials.
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3038AE_Cover

Backhoe Operations For Public Works (DVD)

Backhoe Operations For Public Works - Backhoes are the workhorse of any construction and maintenance department. They perform a wide variety of tasks, they dig, scrape, compact soil, load material, break pavement, lift and with other specialized attachments, and do almost any required task. Since wheeled backhoes are pretty much the construction and maintenance standard, we will concentrate on the safety considerations for this equipment

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3024A

Flagger Safety (Public Agency) DVD

The Manual of Traffic Controls for Construction and Maintenance Work Zones is the basic standard that provides guidance for flagger conduct, skill, and the science they use.
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Humorous Heat Stress (Public Agency) DVD

This program talks about heat cramps, heat exhaustion, heat stroke and prevention of these heat-related illnesses.
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Safety Orientation For Public Agency Employees

Safety Orientation For Public Agency Employees - As employees working to serve the public in many capacities we have commitments to the organization, ourselves, and families to work safely. Unlike some occupations you have the risk of exposure to numerous potential sources of injuries and health hazards.

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3045A

Field Operations Safety For Public Works and Construction DVD

Field Operations Safety For Public Works And Construction - As public employees and contractors working for public agencies, we perform many jobs that generally go unnoticed, but are a great benefit to the public by virtue of a safe and reliable water supply, well maintained roadways, and other portions of the public infrastructure
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Basic First Aid - Video

Emergencies can occur at any time and the health care assistant may be the first one to respond. Learn how to react to breathing emergencies, cuts, burns, chest pain, fractures, and more! This program will assist your staff with knowing what to do and when to do it.
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1011BE_Cover

Emergency Responders - Bloodborne Pathogens DVD

Emergency Responders – BBP - Emergency medical responders save lives. Emergency responders are highly skilled professionals dedicated to their jobs and they perform these jobs above and beyond the call of duty on a daily basis. In your job as emergency responders, there's a new threat to your own personal safety and health and it's called bloodborne pathogens. That's what this program is all about; protecting your health from bloodborne pathogens while you're performing these services.
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art-customer-service

The ART of Customer Service

Excellence in customer service boils down to three basic ideas: give customers the attention they want, the respect they deserve, and the time to answer their questions and take care of their needs.
Learn more...
art-customer-service

The ART of Customer Service

Excellence in customer service boils down to three basic ideas: give customers the attention they want, the respect they deserve, and the time to answer their questions and take care of their needs.
Learn more...
18015AE_Cover

Citizen Homeland Security - Training DVD

Citizens Homeland Security program will help provide knowledge you may not know or may simply reinforce your understanding of terrorism and how you can help. In addition to the national and technological hazards we face, people around the world face threats posed by hostile governments or extremists groups. These threats to national security include acts of terrorism and acts of war.
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1013E

Homeland Security For Businesses - Nuclear, Biological, and Chemical DVD

Homeland Security for Businesses - Nuclear, Biological, and Chemical is information about the changes since 9/11 in the way we travel and do business. The federal government has spent billions of dollars, businesses have suffered and we’ve make a lot of mistakes.
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diverstiy training

50 Activities for Diversity Training

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average rating 100%
The 50 activities in this resource book has been tested with hundreds of participants to ensure their appropriateness and effectiveness for a variety of diversity training needs.
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diverstiy training video

Diversity Unplugged

In "Diversity Unplugged", real people with varied backgrounds speak frankly about the meaning of diversity, individual and group identity, stereotyping, discrimination and taking responsibility for improving the quality of working relationships.

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