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Government Employee Training Videos

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Inclusion Insights: Stereotypes, Lazy Brains & Unintentional Intolerance

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average rating 100%

This best-selling training program shows how the creativity and innovation approach to Diversity & Inclusion works by seeking different perspectives, new ideas, knowledge and experiences.

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Basic Management Training Complete Series

Basic Management is the first grouping in a series of workshop collections that are designed to fully develop your managers. Each workshop is designed as a stand-alone workshop and can be delivered in any order. We suggest that you start your beginning managers out with the Basic Management Series and move them up the ladder to the Advanced Management Series, and then on to the Leadership Series. (This series is provided as a site license with unlimited customization and reproduction at a single location of all the workshops.)
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Customer Service Counts Video

Average rating:
average rating 80%
This video is the solution. Great for new hires or energizing your current team, it uses humor to show employees that being good at customer service (and taking pride in their work) is not only a job requirement but can be personally satisfying as well. (DVD or Video Streaming)
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Workplace Violence: The Early Warning Signs (Employee/Manager Combo)

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The employee version of this video details the ten warning signs of workplace violence, as seen from the employee perspective. The manager version provides supervisors with additional content, such as how to hold information-gathering meetings, confront a bully, or terminate a problem employee.
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Code of Conduct Training for Employees

Workplace Ethics: Code of Conduct Training for Employees

Average rating:
average rating 80%
Answer the question "Why be ethical?" and teaches all employees, including managers and supervisors, an ethical decision-making process that protects your organization and makes it a better place to work. (DVD or Video Streaming)
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diverstiy training video

Harassment & Diversity: Respecting Differences Combined Set

Average rating:
average rating 80%
These diversity training courses explains that employees and managers alike share a responsibility to create a respectful workplace.
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Dealing with the Irate Customer II

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average rating 100%
Angry customers hurt your company's image, disrupt your workday, and cost your company business. Learn simple communication techniques that will help employees resolve disputes and calm angry customers quickly and professionally.
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Cultural Awareness Video

In the Cultural Awareness training program, you'll discover what happens when an American manager collides with his Muslim counterpart. Find out how poor communication leads to bad feelings and damaged relationships. This powerful dramatization will help your employees gain the essential skills for avoiding costly cultural conflicts, and for respect and cultural awareness in business places.
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Intercultural Communication: Interacting Effectively Across Cultures

To be successful in today's increasingly diverse workplace, you need to train your employees on effective communication in the cultural workforce. Intercultural Communication is a complete training program to help your people avoid misunderstandings and communicate more effectively with other cultures
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Leadership: What's Trust Got To Do With It? 2nd Edition

This program will teach leaders in your organization how to build trust and create a more productive work force.
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Basic First Aid - Video

Emergencies can occur at any time and the health care assistant may be the first one to respond. Learn how to react to breathing emergencies, cuts, burns, chest pain, fractures, and more! This program will assist your staff with knowing what to do and when to do it.
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Customer Service: The Telephone Connection

This training video uses humor to teach that excellent telephone customer service doesn’t just happen. It requires dedication, skill—and enthusiasm.

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The ART of Customer Service

Excellence in customer service boils down to three basic ideas: give customers the attention they want, the respect they deserve, and the time to answer their questions and take care of their needs.
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50 Activities for Diversity Training

Average rating:
average rating 100%
The 50 activities in this resource book has been tested with hundreds of participants to ensure their appropriateness and effectiveness for a variety of diversity training needs.
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Diversity Unplugged

In "Diversity Unplugged", real people with varied backgrounds speak frankly about the meaning of diversity, individual and group identity, stereotyping, discrimination and taking responsibility for improving the quality of working relationships.

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Is It Bias? Making Diversity Work - Video

Bias costs organizations billions in lost productivity, high turnover, and low morale, not to mention the risk of expensive litigation. This DVD-based course, featuring Dr. Sondra Thiederman, targets the more subtle forms of bias that insidiously undermine our ability to build truly inclusive workplaces.

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Bullying and Respect in the Workplace

Bullying and Respect in the Workplace - Video

Average rating:
average rating 100%
Bullies often act just under the radar, denying their hostile intent or shrugging off their behaviors as humorous or insignificant. Yet, the constant tension they create not only damages the individual targets of their behavior but also the workgroup as a whole.
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Managing the Workplace Bully

Managing the Workplace Bully

As a manager, it’s up to you to be a role model. You need to insist on being treated respectfully yourself, and you need to provide a safe and respectful atmosphere for your people.

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sexual harassment training video

Harassment Hurts: It's Personal - Video

Produced - 2009

Harassment Hurts: It's Personal explores the pain and cost of harassment, covering such topics as age, race, sexual orientation, political affiliation, pregnancy, ethnicity, sexual harassment and much more.

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50 Activities for Conflict Resolution

This collection introduces the issue of conflict and its resolution as a part of workshops on management, leadership, communication, negotiation and diversity.

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Conflict: Rules of Engagement - DVD

How often have you heard someone say, "I'd like to get rid of conflict in my life?" According to management consultant, author, and dynamic lecturer, Dr. Pat Heim, the day we're rid of conflict is the day we die.

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Dealing With Conflict Workshop, Revised

The Dealing with Conflict Workshop, is a complete modular and integrated conflict assessment and training program that includes 10 online self assessments, 10 Participant Coursebooks and the comprehensive Dealing with Conflict Facilitator’s Guide with an all new optional audio ppt for playing recorded lecture sections.

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50 Activities for Developing Supervisory Skills (Print Version)

Training Objective: Define the role of the supervisor; Develop key supervisory skills, including planning, organizing, and controlling; Improve communication skills; Develop skills for running effective meetings. Activities Cover: Discipline; Planning and setting objectives; Decision making; Problem solving
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Customer Service: So Help Me – Supervisor Edition

Video Steaming Also Available!

So HELP Me” (Supervisor Edition) takes a fresh look at customer service by showing the direct connection between a supervisor's behavior and the way employees treat customers. When employees are listened to, respected, and encouraged, they will do the same for their customers.
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CEO-2000

9-Manual CEO Company Policies Procedures Bundle (Download)

You have decided you need to organize your Company Policies Procedures Manual, but which department policies and procedures will help you? Start by assessing the business impact of each of your department’s core business processes for generating revenue or introducing risk and then rank the results. Core business processes that greatly impact your revenue or risk are where you want to start.
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