Government Employee Training Videos
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Who Cares? (Government Version) - Video
A customer once said that "Customer service just isn't what it used to be." Don't think so? Prove her wrong with this program. Beef up your service system with four simple yet critical cornerstones of excellent customer service. Gain an advantage over your competitors by showing your customers that you DO care.
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Inclusion Insights: Stereotypes, Lazy Brains & Unintentional Intolerance
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This best-selling training program shows how the creativity and innovation approach to Diversity & Inclusion works by seeking different perspectives, new ideas, knowledge and experiences.
Harassment Is (Government Version) - Video
Harassment represents one of the most destructive workplace issues faced by public and private employers today. Now more than ever, it's important to train all personnel to recognize the various forms that harassment may take and implement measures to prevent it in your organization!
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Produced - 2005
Video Streaming Also Available
Basic Management Training Complete Series
Basic Management is the first grouping in a series of workshop collections that are designed to fully develop your managers. Each workshop is designed as a stand-alone workshop and can be delivered in any order. We suggest that you start your beginning managers out with the Basic Management Series and move them up the ladder to the Advanced Management Series, and then on to the Leadership Series. (This series is provided as a site license with unlimited customization and reproduction at a single location of all the workshops.)
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Wrong Way Right Way: Ethics Cases Part 1 - Video
Follow the trend and inject refreshing laughter into your ethics training with the help of Wrong Way Right Way: Ethics Cases Part 1
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Customer Service Counts Video
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This video is the solution. Great for new hires or energizing your current team, it uses humor to show employees that being good at customer service (and taking pride in their work) is not only a job requirement but can be personally satisfying as well. (DVD or Video Streaming)
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Workplace Violence: The Early Warning Signs (Employee/Manager Combo)
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The employee version of this video details the ten warning signs of workplace violence, as seen from the employee perspective. The manager version provides supervisors with additional content, such as how to hold information-gathering meetings, confront a bully, or terminate a problem employee.
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Workplace Ethics: Code of Conduct Training for Employees
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Answer the question "Why be ethical?" and teaches all employees, including managers and supervisors, an ethical decision-making process that protects your organization and makes it a better place to work. (DVD or Video Streaming)
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Incident Command System DVD
Incident Command System (ICS) - The purpose of this program is to provide a brief overview of the Incident Command System or ICS, the responsibilities of the parties involved at an incident response, and describe the system of command that is vital to a successful incident response.
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Harassment & Diversity: Respecting Differences Combined Set
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These diversity training courses explains that employees and managers alike share a responsibility to create a respectful workplace.
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Facility Security The Critical Link - Video
Most emergency situations arise with very little warning, and we now know that a terrorist attack can strike in any form.
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Workplace Bullying and Violence: Training for Supervisors and Employees - DVD Training
A "total training package" to help train supervisors and employees on preventing bullying and violence in the workplace.
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Workplace Violence: Looking Out for Each Other
Workplace Violence: Looking Out for Each Other alerts employees to the less newsworthy, but damaging kinds of workplace violence, such as threats, intimidation, harassment, bullying, cyber-bullying and domestic abuse that can lead to more serious incidents.
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Emergency Action Plan: Crisis Under Control - Video
Release - 2005
OSHA's 1910.38 requires that each company develop a workable Emergency Action Plan. With the new threats facing our society today, such a plan is required not only for compliance, but also for survival. Make sure your organization has a well thought out plan in place by following the guidelines provided in this program.
Quality Service in the Public Sector - Video
Watch superb customer service in action with this program. Visit a variety of settings and see how service principles apply to each of them. Whatever industry you're in, Quality Service in the Public Sector can boost your staff's service skills, so that you can serve, satisfy and keep your customers.
A Clear Picture: Harassment In The Public Sector - DVD
The EEOC receives nearly 20,000 workplace harassment and discrimination complaints each year, resulting in expensive lawsuits, negative media coverage and damaged morale
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A Real World Guide to Diversity in the Workplace - DVD
Video Streaming Available!
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Educate your new and existing employees on the basics of today's more pressing human resource topics with the Positive Prevention Series. The secret is in capturing each employee's attention with these engaging videos/DVDs that provide easy to grasp content and Q&A scenarios that assure employee understanding.
Who Cares? - Video
A customer once said that "Customer service just isn't what it used to be." Don't think so? Prove her wrong with this program. Beef up your service system with four simple yet critical cornerstones of excellent customer service. Gain an advantage over your competitors by showing your customers that you DO care.
Learn more...
Building the Virtual Team: Communication Across Cultural Diversity - Video
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Ideal for team building exercises, Building the Virtual Team: Communication Across Cultural Diversity observes a group leader and the problems she faces in virtual team management as she struggles to lead her managers in Asia, India, Africa and Latin America.
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Defensive Driving For Government Employees - Video
This program looks at techniques to help prevent accidents from happening, and in the case of unavoidable accidents, help lessen their severity.
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Dealing with the Irate Customer II
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Angry customers hurt your company's image, disrupt your workday, and cost your company business. Learn simple communication techniques that will help employees resolve disputes and calm angry customers quickly and professionally.
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Learn to Lead: Lessons with Captain Sully Sullenberger - Video
Help employees embrace their roles as leaders and show them how to make a transformative impact on ethics, morale, teamwork, and productivity. The program examines Captain Sullenberger's five leadership principles
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Cultural Awareness Video
In the Cultural Awareness training program, you'll discover what happens when an American manager collides with his Muslim counterpart. Find out how poor communication leads to bad feelings and damaged relationships. This powerful dramatization will help your employees gain the essential skills for avoiding costly cultural conflicts, and for respect and cultural awareness in business places.
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Intercultural Communication: Interacting Effectively Across Cultures
To be successful in today's increasingly diverse workplace, you need to train your employees on effective communication in the cultural workforce. Intercultural Communication is a complete training program to help your people avoid misunderstandings and communicate more effectively with other cultures
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Workplace Violence: The Early Warning Signs - Employee Version
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Workplace violence is an issue that can affect any organization, of any size, in any industry. This training video takes on this important topic without sensationalizing, but by approaching the subject directly and honestly. (DVD or Video Streaming)
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