Government Employee Training Videos
Inclusion Insights: Stereotypes, Lazy Brains & Unintentional Intolerance
This best-selling training program shows how the creativity and innovation approach to Diversity & Inclusion works by seeking different perspectives, new ideas, knowledge and experiences.
Basic Management Training Complete Series
Customer Service Counts Video
Workplace Violence: The Early Warning Signs (Employee/Manager Combo)
Workplace Ethics: Code of Conduct Training for Employees
Harassment & Diversity: Respecting Differences Combined Set
Dealing with the Irate Customer II
Cultural Awareness Video
Intercultural Communication: Interacting Effectively Across Cultures
Leadership: What's Trust Got To Do With It? 2nd Edition
Basic First Aid - Video
Customer Service: The Telephone Connection
This training video uses humor to teach that excellent telephone customer service doesn’t just happen. It requires dedication, skill—and enthusiasm.
The ART of Customer Service
50 Activities for Diversity Training
In "Diversity Unplugged", real people with varied backgrounds speak frankly about the meaning of diversity, individual and group identity, stereotyping, discrimination and taking responsibility for improving the quality of working relationships.
Is It Bias? Making Diversity Work - Video
Bias costs organizations billions in lost productivity, high turnover, and low morale, not to mention the risk of expensive litigation. This DVD-based course, featuring Dr. Sondra Thiederman, targets the more subtle forms of bias that insidiously undermine our ability to build truly inclusive workplaces.
Bullying and Respect in the Workplace - Video
Managing the Workplace Bully
As a manager, it’s up to you to be a role model. You need to insist on being treated respectfully yourself, and you need to provide a safe and respectful atmosphere for your people.
Harassment Hurts: It's Personal - Video
Produced - 2009
Harassment Hurts: It's Personal explores the pain and cost of harassment, covering such topics as age, race, sexual orientation, political affiliation, pregnancy, ethnicity, sexual harassment and much more.
50 Activities for Conflict Resolution
This collection introduces the issue of conflict and its resolution as a part of workshops on management, leadership, communication, negotiation and diversity.
Conflict: Rules of Engagement - DVD
How often have you heard someone say, "I'd like to get rid of conflict in my life?" According to management consultant, author, and dynamic lecturer, Dr. Pat Heim, the day we're rid of conflict is the day we die.
Dealing With Conflict Workshop, Revised
The Dealing with Conflict Workshop, is a complete modular and integrated conflict assessment and training program that includes 10 online self assessments, 10 Participant Coursebooks and the comprehensive Dealing with Conflict Facilitator’s Guide with an all new optional audio ppt for playing recorded lecture sections.