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Government Employee Training Videos

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The Right Words at the Right Time... Customer Service Recovery for Government

Finally, an outstanding customer service video specifically for government. Engaging, and using convincing scenarios covering real-world customer service dilemmas, The Right Words at the Right Time demonstrates practical solutions to the most difficult customer interactions.
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Who Cares? (Government Version) Video

A customer once said that "Customer service just isn't what it used to be." Don't think so? Prove her wrong with this program. Beef up your service system with four simple yet critical cornerstones of excellent customer service. Gain an advantage over your competitors by showing your customers that you DO care.
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Inclusion Insights - Diversity Training

Inclusion Insights - Diversity Training
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This best-selling training program shows how the creativity and innovation approach to Diversity & Inclusion works by seeking different perspectives, new ideas, knowledge and experiences.

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Military Career Transition Package

Transitioning military face many challenges when re-entering civilian society and searching for a job. Guidance tailored to their unique situations more effectively helps them overcome obstacles and get on track to career and life success.
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Harassment Is (Government Version)

Harassment represents one of the most destructive workplace issues faced by public and private employers today. Now more than ever, it's important to train all personnel to recognize the various forms that harassment may take and implement measures to prevent it in your organization!

Produced - 2005

Video Streaming Also Available

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Basic Management Training Complete Series

Basic Management is the first grouping in a series of workshop collections that are designed to fully develop your managers. Each workshop is designed as a stand-alone workshop and can be delivered in any order. We suggest that you start your beginning managers out with the Basic Management Series and move them up the ladder to the Advanced Management Series, and then on to the Leadership Series. (This series is provided as a site license with unlimited customization and reproduction at a single location of all the workshops.)
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Wrong Way Right Way: Ethics Cases Part 1 - Video

Follow the trend and inject refreshing laughter into your ethics training with the help of Wrong Way Right Way: Ethics Cases Part 1
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Customer Service Counts - Video

This video is the solution. Great for new hires or energizing your current team, it uses humor to show employees that being good at customer service (and taking pride in their work) is not only a job requirement but can be personally satisfying as well. (DVD or Video Streaming)
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Incident Command System (DVD)

Incident Command System (ICS) - The purpose of this program is to provide a brief overview of the Incident Command System or ICS, the responsibilities of the parties involved at an incident response, and describe the system of command that is vital to a successful incident response.
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Harassment & Diversity: Respecting Differences Combined Set

These diversity training courses explains that employees and managers alike share a responsibility to create a respectful workplace.
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Facility Security The Critical Link

Most emergency situations arise with very little warning, and we now know that a terrorist attack can strike in any form.
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Workplace Bullying and Violence: Training for Supervisors and Employees - DVD Training

Workplace Bullying and Violence: Training for Supervisors and Employees - DVD Training

A "total training package" to help train supervisors and employees on preventing bullying and violence in the workplace.
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Workplace Violence: Looking Out for Each Other

Workplace Violence: Looking Out for Each Other alerts employees to the less newsworthy, but damaging kinds of workplace violence, such as threats, intimidation, harassment, bullying, cyber-bullying and domestic abuse that can lead to more serious incidents.
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Emergency Action Plan: Crisis Under Control - DVD

Release - 2005

OSHA's 1910.38 requires that each company develop a workable Emergency Action Plan. With the new threats facing our society today, such a plan is required not only for compliance, but also for survival. Make sure your organization has a well thought out plan in place by following the guidelines provided in this program.

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Quality Service in the Public Sector - DVD

Watch superb customer service in action with this program. Visit a variety of settings and see how service principles apply to each of them. Whatever industry you're in, Quality Service in the Public Sector can boost your staff's service skills, so that you can serve, satisfy and keep your customers.

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A Clear Picture: Harassment In The Public Sector - DVD

The EEOC receives nearly 20,000 workplace harassment and discrimination complaints each year, resulting in expensive lawsuits, negative media coverage and damaged morale
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A Real World Guide to Diversity in the Workplace (DVD)

Video Streaming Available!

Educate your new and existing employees on the basics of today's more pressing human resource topics with the Positive Prevention Series. The secret is in capturing each employee's attention with these engaging videos/DVDs that provide easy to grasp content and Q&A scenarios that assure employee understanding.

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Who Cares?

A customer once said that "Customer service just isn't what it used to be." Don't think so? Prove her wrong with this program. Beef up your service system with four simple yet critical cornerstones of excellent customer service. Gain an advantage over your competitors by showing your customers that you DO care.
Learn more...
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Building the Virtual Team: Communication Across Cultural Diversity - Video

Building the Virtual Team: Communication Across Cultural Diversity - Video
Average rating:
average rating 100%
Ideal for team building exercises, Building the Virtual Team: Communication Across Cultural Diversity observes a group leader and the problems she faces in virtual team management as she struggles to lead her managers in Asia, India, Africa and Latin America.
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Defensive Driving For Government Employees - Video

This program looks at techniques to help prevent accidents from happening, and in the case of unavoidable accidents, help lessen their severity.
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Service for All: Customer Service in a Diverse World - DVD

This customer service DVD helps you create a culture of inclusiveness in every one of your locations. It makes the point that every customer deserves excellent customer service - regardless of age, ethnicity or national origin.
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Dealing with the Irate Customer II

Dealing with the Irate Customer II
Average rating:
average rating 100%
A customer service video that teaches skills to turn angry customers into satisfied customers. Angry customers can take their toll on employees, to the point where it can be easy to lose perspective. In this updated version of the classic training video, a frustrated employee receives advice from his coworkers on how to better handle difficult customers.
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Learn to Lead: Lessons with Captain Sully Sullenberger (DVD)

Help employees embrace their roles as leaders and show them how to make a transformative impact on ethics, morale, teamwork, and productivity. The program examines Captain Sullenberger's five leadership principles
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Cultural Awareness Video

In the Cultural Awareness training program, you'll discover what happens when an American manager collides with his Muslim counterpart. Find out how poor communication leads to bad feelings and damaged relationships. This powerful dramatization will help your employees gain the essential skills for avoiding costly cultural conflicts, and for respect and cultural awareness in business places.
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Intercultural Communication

To be successful in today's increasingly diverse workplace, you need to train your employees on effective communication in the cultural workforce. Intercultural Communication is a complete training program to help your people avoid misunderstandings and communicate more effectively with other cultures
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