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Decision Making Training Videos & Courses

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The ART of Customer Service

Excellence in customer service boils down to three basic ideas: give customers the attention they want, the respect they deserve, and the time to answer their questions and take care of their needs.
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Twelve Angry Men: Teams That Don't Quit

In this new version, examples of workplace team meetings and discussions are interspersed with correlating scenes from the classic movie Twelve Angry Men, where a jury contentiously tries to decide the innocence or guilt of a boy indicted for murder.
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50 Activities for Developing People Skills

Learn to improve interpersonal skills, enhance management performance, create effective teams, and improve communication within your organization.
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50 Activities for Developing Supervisory Skills (Print Version)

Training Objective: Define the role of the supervisor; Develop key supervisory skills, including planning, organizing, and controlling; Improve communication skills; Develop skills for running effective meetings. Activities Cover: Discipline; Planning and setting objectives; Decision making; Problem solving
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50 Activities for Promoting Ethics within the Organization

50 Activities for Promoting Ethics within the Organization

This title is divided into five sections. Each section has ten exercises designed to stimulate discussion and promote inquiry regarding business ethics.

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Changing Pace - Binder/Book

This collection of experiential activities in game format will enable trainers and facilitators to make effective use of the outdoors as a vehicle for learning.

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EXCEL - Managing to EXCEL - 12 Workshop Series

Excel is a collection of 12 half-day off-the-shelf workshops, each dedicated to the development of a single critical competency. Each workshop is detailed below.
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Time Management Effectiveness Profile (Packet of 5 assessments)

This inventory measures the perceived importance and frequency managers place on a variety of actual and potential employee recognition behaviors, practices, and activities in the workplace. With the results of this assessment you can create a baseline of values and perceptions that can serve as a key starting point for improving and implementing this important motivational tool rewards and recognition. Individual managers receive feedback reports with comparison data, and suggestions for improving motivation through more effective recognition practices.
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Work Play: 36 Indoor/Outdoor Activities for Leadership, Team Building, and Problem Solving

Have you noticed how employees get engaged faster and learn better when the training process is fun? Now, with this facilitator-friendly handbook, you can inject play you’re your training to accomplish a variety of learning objectives and make learning fun and memorable.

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Training House Reproducible Games and Simulations

Hands-on experience is the name of the game with this unique spectrum of learning opportunities!

This diverse collection of reproducible games and simulations makes learning a fun and participative way for employees to gain experience in the key concepts and skills essential to their success in the workplace. It is an ideal resource for trainers looking for a creative way to instill new ideas and skills, but who do not have the time to develop a new game on their own. This valuable assortment of 18 unique training games is ready-to-use and includes clear objectives, detailed instructor guidelines and reproducible materials for participants.

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Developing Employees Courseware

Developing Employees is a comprehensive two-day workshop to teach supervisors critical coaching skills that include continuous performance feedback, mentoring/teaching, delegating/empowering, and building relationships.

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50 Activities for Developing Critical Thinking Skills - PDF Download

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50 Activities for Developing Critical Thinking Skills contains 50 fully reproducible training activities to develop quick thinking, creative thinking and analytical thinking skills.
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50 Activities for Developing Supervisory Skills

50 fully reproducible activities ranging from 15 minutes to more than an hour in length. Skill development for team leaders, front line supervisors and facilitators includes: Promoting the Organization to Employees, Running Meetings, Diffusing Conflict, Negotiating Vacations, Dealing with Un-motivated People, Managing Gossip and more.
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50 Activities for Collaborative Management - PDF Download

In 50 Activities for Collaborative Management, you’ll find an array of dynamic and engaging exercises to help you explore what makes collaborative management work, its potential benefits and how to experience them in your organization.

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50 Activities for Developing Management Skills

50 fully reproducible activities ranging from 1 to 3 hours in length. There is skill development for the following managment skills: Problem Solving, Communication, Self Development, Self Exploration, Listening, Distance Management, Disciplining employees, Decision making, Leading Meetings, Managing Stress and more.
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50 Activities for Developing Counseling Skills in Managers - PDF Download

Roy Bailey /2003

These fully reproducible activities will enable managers to concentrate on the personal views, feelings, and opinions of their staff, encourage person-centered management, improve interpersonal skills, ensure that organizational goals are achieved and more.
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The Problem-Solving & Decision-Making Toolbox

These ready-to-use tools are applicable to problem solving, decision making, creativity and innovation, quality, operations and service. Tools include: Force Field Analysis, Process Mapping, Decision Trees, Cost Benefit Analysis, SWOT Charts, Evaluation Matrix and many more.
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Rapid Skillbuilder Library - 2 Volume Set

The Rapid Skillbuilder Library - 2 Volume Set comes complete with one copy of all 42 of the Rapid Skillbuilder Series. Each Volume includes 21 different skillbuilders.
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Hunt for T-Rex Exercise

Focuses on behaviors and practices that are characteristic and required of truly successful leaders. Based on contingency and situational theories.
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Thinking and Deciding Clearly Workshop Series

This interactive workshop helps managers develop the necessary skills for problem solving, decision making, risk management, and thinking clearly.
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Professional Skills Courseware Collection

8 customizable, interactive, experiential, soft skills training programs ranging in length from 1-2 days that come complete as Microsoft Word files, but can also be edited to match your specific situation.
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Adventure Simulations Collection - Download

The Adventure Simulations Collection contains twelve exciting easy-to-administer training activities that build teamwork and cooperation and improve other key skills, like problem-solving, decision-making, planning, active listening, and much more. These experiential learning activities are fun, challenging, and dramatically enhance the value of any training program. Delivered electronically for immediate access and printing at your PC.
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50 Activities for Creativity and Problem Solving

These reproducible activities develop creative thinking, offer new approaches to problem solving, and develop innovative approaches to problems that aren't responding to traditional methods.
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Building A Multicultural Team - DVD

Ideal for team building activities, Building the Multicultural Team: Diversity in the Workplace will take you on an exciting journey to observe a global team in action. You'll watch a problem-plagued meeting between five managers from Asia, Europe, the Middle East, North America and South America, and discover powerful techniques for working effectively with other cultures.
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Conflicts in the Workplace: Sources & Solutions

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Use this conflict management video to reduce workplace conflict and help employees learn conflict resolution skills that improve collaboration, compromise and creativity.
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