Quality Management Training Videos
Watch superb customer service in action with this program. Visit a variety of settings and see how service principles apply to each of them. Whatever industry you're in, Quality Service in the Public Sector can boost your staff's service skills, so that you can serve, satisfy and keep your customers.
How would you respond if told that only 25% of the time spent in any given process adds value to your product or service? Rath & Strong's John Guaspari and Edward Hay present a simple, but effective concept - don't spend time on anything that has no value in the eyes of the customer.
A Step-by-Step Guide to Project Management, Second Edition by Michael Greer
Like its predecessor, The Project Manager's Partner Second Edition draws its inspiration from The Project Management Institute's Guide to PMBOK (Project Management Body of Knowledge), seeking to provide specific how-to-do-it tips for achieving many of the PM practices identified in PMBOK.
Training your employees to give customers exactly what they want and need is the way your business attracts and keeps customers. This 16-page colorful booklet describes TQM and the steps for a continuous improvement process that encourages employee commitment to error-free work and customer satisfaction.