Dealing With Challenging People

Release - 2016

Does anyone you live or work with rub you the wrong way? Are difficult people causing you stress? In this skill-building seminar, Mary Jane Mapes delivers a practical, refreshingly unique approach to dealing with challenging people more tactfully than ever before. You'll discover how to turn around even the toughest situations by communicating in new ways that you may never have thought were possible. Through engaging stories and easy step-by-step instructions, you'll gain valuable insights into the dynamics of human relationships. With this new set of skills, you'll be better equipped to deal with just about any relationship challenge that comes your way.

Key Takeaways:

• Turn around seemingly impossible relationships
• Communicate in a way that naturally unites people
• Build trust, lower tension and create more harmony
• Maximize your power of effectively influencing others
• Gain control of situations through acceptance
• And much more…
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Program Length: 1 hr 12 min

About the Trainer

Mary Jane Mapes is an award winning leadership and communication strategist, full time professional speaker, executive coach, and bestselling author. Combining a master's degree in Communication with over 25 years experience in education & training, she has broad and deep knowledge in the areas of human interaction and resolving conflict.

Her highly acclaimed training on business relationships has resulted in an impressive list of clients including Comerica Bank, Farmers Insurance, Kmart, Avon and Stryker Corporation. Furthermore, Mary Jane Mapes is the author of numerous articles and two books, including the Amazon bestseller, You CAN Teach a Pig to Sing.