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Difficult Employee Conversation

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Supervising the Difficult Employee - Video

Nobody likes working with a difficult employee...and for supervisors, confronting that employee about his or her difficult behavior seems even worse.
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50 Activities for Dealing With Difficult Discussions at Work

Teach employees how to be better and more confident communicators – in just a matter of minutes.
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Bad Apples: How to Deal with Difficult Attitudes

It's sad but true--one or more "bad apples" can spoil a bunch of your best performers or undermine your organizational culture. This program helps employees to recognize the characteristics of rotten attitudes and sort out the problems they cause. Scenarios and class exercises introduce a proven, five-step process for dealing with difficult personalities in a diverse workforce.
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Difficult Behavior: Breaking Through - DVD

Video Streaming Also Available

This important program discusses the strategies for handling patients whose behavior is difficult.

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Difficult People: How To Deal With Them

Hostile customers. Unreasonable co-workers. Indecisive, vacillating bosses. Over-agreeable (but do-nothing) subordinates. You meet them everyday, and dealing with them, just to say the least, can be stressful. But it need not be, as long as you got the tricks to identify, understand and cope.
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The Difficult Guest & The Guest, 2nd Edition - DVD Combo

This best-selling video package has become the gold standard for how to handle customers and produce a positive outcome from difficult situations.
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The Difficult Guest Video

The Difficult Guest picks up where The Guest, leaves off. Combining outrageous comedy, customer interactions we can all relate to, and a cast of unforgettable characters
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Winners (Don't) Take All: (DVD)

Each of us negotiates…virtually every day. But even with a great deal of experience, very few of us are really skilled in creating value in negotiation settings. Professor Margaret Neale helps you develop step-by-step mechanisms to prepare for negotiations and claim value in organizational and interpersonal disputes.
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Attitude Is

Attitude. A little thing makes a big difference in your life AND career. This short program shares thoughtful and poignant messages regarding the power and impacts of your attitude.
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Hire for Attitude

In this video, a newly promoted manager needs to quickly hire a replacement for himself. Fortunately he gets some valuable advice from a fellow employee She guides him through the entire hiring process, from planning through interviewing and finally evaluation.
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The Power of Attitude (DVD)

This training DVD highlights five steps for developing and projecting a positive attitude in the workplace, and beyond. You'll see how to determine the attitude types of co-workers, how to deal with them, and how to keep the hard work of maintaining your own positive attitude in perspective. Also featured are general strategies for defusing difficult attitudes before they cause injury to the big and little things we do all day long.
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Conflict 101

Most of us would agree that one of the biggest challenges is dealing with conflict whether at work or at home. Unfortunately, most of us don't have the tools to resolve conflict in a healthy way. We end up damaging relationships, we lose trust - the list goes on and on.
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Conflict Clock: Taking T.I.M.E. to Resolve Conflict in the Workplace

Conflict Clock is designed to help your employees, leaders and teams successfully respond to workplace conflict. The program presents four proven strategies that will help participants break old and negative response habits.
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Conflict Managers DVD

This hands-on workshop teaches students the skills they need to become conflict managers. Presents conflicts typical of student experience and demonstrates the process for mediating them. Worksheets provide practice in each step of the mediation process.
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Conflict: Rules of Engagement - DVD

How often have you heard someone say, "I'd like to get rid of conflict in my life?" According to management consultant, author, and dynamic lecturer, Dr. Pat Heim, the day we're rid of conflict is the day we die.

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Conflicts in the Workplace: Sources & Solutions

Use this conflict management video to reduce workplace conflict and help employees learn conflict resolution skills that improve collaboration, compromise and creativity.
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Dealing With Conflict Trainer's Kit

The Dealing with Conflict Trainers Kit is a complete modular and integrated conflict assessment and training program that includes 10 online self assessments, 10 Participant Coursebooks and the comprehensive Dealing with Conflict Leader’s Guide and the Dealing with Conflict DVD. Use the complete program to deliver from 2 hours to a full day conflict workshop. Or if you prefer, choose only those products you wish and easily integrate them into most existing training programs.

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Everybody Wins: How to Turn Conflict into Collaboration

Video Streaming Also Available

Deadlines, change, stress, miscommunication, confusion over responsibilities... there is no shortage of opportunities for conflict in the workplace. However, there is a loss of productivity when employees spend all their time dealing with conflict. This program teaches employees to take the initiative in resolving conflict with their coworkers and cooperating to find win/win solutions for most disagreements.
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Managing Conflict at Work - DVD

In today's fast-paced, high intensity work place conflict plays a major part in our everyday activities. From small disagreements to outright verbal battles conflict is a normal part of most everyone's daily lives. Video Streaming Available!

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Resolving Conflict Is

Like it or not, when you work with people...conflict is going to happen. This thought-provoking, powerful short video uses impactful imagery, video and music to inspire and stimulate discussion about the proper ways to react to conflict - turning conflict into collaboration.

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Right/Wrong to WIN/WIN: Peer-to-Peer Conflict Resolution

Right/Wrong to WIN/WIN is a practical and engaging conflict training film that teaches people how to move from a mindset of I am right; you are wrong, to a place of mutual understanding and collaboration.
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Spread The Word: Communication & Conflict DVD

Students learn listening skills, the importance of body language and tone of voice, I-messages, and the value of sending "adult" messages in order to be treated with respect.
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Supervisor on the Scene: Conflict Resolution - Video

Conflict can be an ominous word, but there's really nothing scary about it. Conflict happens anywhere that needs and wants meet resistance.
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What to Do When Conflict Happens

What causes the most stress across ALL occupations? The interpersonal conflicts we all experience on a daily basis -- with coworkers or supervisors. Give your employees a memorable, easy-to-implement tool, the C.A.L.M. model, to hone their conflict resolution skills.
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Navigating Difficult Conversations Customizable Course

Navigating Difficult Conversations introduces participants to a seven-stage process for taking control in these situations and minimizing negative backlash to effect an environment of reduced stress, increased trust, improved relationships, and higher productivity. With realistic examples and role-playing activities, this program helps participants as they prepare, carry-out, and close difficult conversations in the most productive manner
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