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Difficult Conversations Courses

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Conflicts in the Workplace: Sources & Solutions

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Use this conflict management video to reduce workplace conflict and help employees learn conflict resolution skills that improve collaboration, compromise and creativity.
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50 Activities for Dealing With Difficult Discussions at Work

Teach employees how to be better and more confident communicators – in just a matter of minutes.

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Hire for Attitude

In this video, a newly promoted manager needs to quickly hire a replacement for himself. Fortunately he gets some valuable advice from a fellow employee She guides him through the entire hiring process, from planning through interviewing and finally evaluation.
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Transforming Workplace Conflict Courseware

Adult Learning Principles is a comprehensive one-day workshop for training instructors or "managers who also train" on how to use adult learning principles to make employee development a highly effective performance improvement strategy.
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Conflict: Rules of Engagement - DVD

How often have you heard someone say, "I'd like to get rid of conflict in my life?" According to management consultant, author, and dynamic lecturer, Dr. Pat Heim, the day we're rid of conflict is the day we die.

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Dealing With Conflict Workshop, Revised

The Dealing with Conflict Workshop, is a complete modular and integrated conflict assessment and training program that includes 10 online self assessments, 10 Participant Coursebooks and the comprehensive Dealing with Conflict Facilitator’s Guide with an all new optional audio ppt for playing recorded lecture sections.

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Spread The Word: Communication & Conflict DVD

Students learn listening skills, the importance of body language and tone of voice, I-messages, and the value of sending "adult" messages in order to be treated with respect.
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Dealing With Conflict Participant Coursebook, Revised

The companion participant workbook to the Dealing with Conflict Leader’s Guide and Instrument. This workbook includes all the exercise worksheets needed for participants to seamlessly follow the conflict workshop outlined in the Leader’s Guide.

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Supervising the Difficult Employee - Video

Nobody likes working with a difficult employee...and for supervisors, confronting that employee about his or her difficult behavior seems even worse.
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Conflict: The Top Ten Starters And Stoppers DVD

This fast paced, catchy program shows students the most common behaviors that start conflicts - such as blaming, accusing, name calling, interrupting, and then demonstrates how to stop those resulting conflicts before they escalate into major confrontations.
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Teen-Adult Conflict: Working It Out (2 Pack) DVD

The drive toward autonomy, a normal feature of adolescent life, is all too frequently sidetracked by battles with adults over issues of power and control. Using scenarios illustrating typical adult-teen conflicts, this program teaches conflict resolution techniques specifically aimed at helping teens get along better with the adults in their lives. Emphasizes good communication skills, brainstorming for solutions and negotiating for win-win solutions.
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