Difficult Conversations Courses
Conflicts in the Workplace: Sources & Solutions
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Use this conflict management video to reduce workplace conflict and help employees learn conflict resolution skills that improve collaboration, compromise and creativity.
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Supervisor on the Scene: Conflict Resolution - Video
Conflict can be an ominous word, but there's really nothing scary about it. Conflict happens anywhere that needs and wants meet resistance.
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50 Activities for Dealing With Difficult Discussions at Work
Teach employees how to be better and more confident communicators – in just a matter of minutes.
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Difficult Behavior: Breaking Through - Video
Video Streaming Also Available
This important program discusses the strategies for handling patients whose behavior is difficult.
Difficult People: How To Deal With Them
Hostile customers. Unreasonable co-workers. Indecisive, vacillating bosses. Over-agreeable (but do-nothing) subordinates. You meet them everyday, and dealing with them, just to say the least, can be stressful. But it need not be, as long as you got the tricks to identify, understand and cope.
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Hire for Attitude
In this video, a newly promoted manager needs to quickly hire a replacement for himself. Fortunately he gets some valuable advice from a fellow employee She guides him through the entire hiring process, from planning through interviewing and finally evaluation.
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Transforming Workplace Conflict Courseware
Adult Learning Principles is a comprehensive one-day workshop for training instructors or "managers who also train" on how to use adult learning principles to make employee development a highly effective performance improvement strategy.
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The Power of Attitude (DVD)
This training DVD highlights five steps for developing and projecting a positive attitude in the workplace, and beyond. You'll see how to determine the attitude types of co-workers, how to deal with them, and how to keep the hard work of maintaining your own positive attitude in perspective. Also featured are general strategies for defusing difficult attitudes before they cause injury to the big and little things we do all day long.
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Conflict: Rules of Engagement - DVD
How often have you heard someone say, "I'd like to get rid of conflict in my life?" According to management consultant, author, and dynamic lecturer, Dr. Pat Heim, the day we're rid of conflict is the day we die.
Dealing With Conflict Workshop, Revised
The Dealing with Conflict Workshop, is a complete modular and integrated conflict assessment and training program that includes 10 online self assessments, 10 Participant Coursebooks and the comprehensive Dealing with Conflict Facilitator’s Guide with an all new optional audio ppt for playing recorded lecture sections.
Managing Conflict at Work - DVD
In today's fast-paced, high intensity work place conflict plays a major part in our everyday activities. From small disagreements to outright verbal battles conflict is a normal part of most everyone's daily lives. Video Streaming Available!
Spread The Word: Communication & Conflict DVD
Students learn listening skills, the importance of body language and tone of voice, I-messages, and the value of sending "adult" messages in order to be treated with respect.
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Dealing With Conflict Participant Coursebook, Revised
The companion participant workbook to the Dealing with Conflict Leader’s Guide and Instrument. This workbook includes all the exercise worksheets needed for participants to seamlessly follow the conflict workshop outlined in the Leader’s Guide.
Legal & Effective Progressive Discipline - Video
Systematic progressive discipline is your best safeguard against discrimination and wrongful discharge lawsuits. In this "must-see" program for supervisors and managers, learn the vital steps of progressive discipline and observe the results of its proper implementation.
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Conflict Management Skills (Online Course)
Managers build their own conflict management skills, as well as learn how to coach employees to manage conflict with others. (5-Courses)
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Supervising the Difficult Employee - Video
Nobody likes working with a difficult employee...and for supervisors, confronting that employee about his or her difficult behavior seems even worse.
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Conflict Resolution Strategies DVD Kit
Conflict Resolution Strategies drives home the message that we usually can’t avoid ignore these conflicts, but we can learn how to deal with them.
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Conflict Strategies Inventory 3ed - Starter Kit
Conflict Strategies Inventory is a soft-skills training program on conflict management strategies, based on the Blake and Mouton Styles Grid. The assessment identifies an individual's preferred conflict strategy, examines each strategy, and enables individuals to develop an action plan to put learning into action.
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Conflict: The Top Ten Starters And Stoppers DVD
This fast paced, catchy program shows students the most common behaviors that start conflicts - such as blaming, accusing, name calling, interrupting, and then demonstrates how to stop those resulting conflicts before they escalate into major confrontations.
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Confronting Workplace Conflict (for Managers)
Confronting Workplace Conflict presents four proven strategies that will help managers break old and negative response habits.
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Teen-Adult Conflict: Working It Out (2 Pack) DVD
The drive toward autonomy, a normal feature of adolescent life, is all too frequently sidetracked by battles with adults over issues of power and control. Using scenarios illustrating typical adult-teen conflicts, this program teaches conflict resolution techniques specifically aimed at helping teens get along better with the adults in their lives. Emphasizes good communication skills, brainstorming for solutions and negotiating for win-win solutions.
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