Difficult Conversations Courses

Teach employees how to be better and more confident communicators – in just a matter of minutes.

How often have you heard someone say, "I'd like to get rid of conflict in my life?" According to management consultant, author, and dynamic lecturer, Dr. Pat Heim, the day we're rid of conflict is the day we die.

The Dealing with Conflict Workshop, is a complete modular and integrated conflict assessment and training program that includes 10 online self assessments, 10 Participant Coursebooks and the comprehensive Dealing with Conflict Facilitator’s Guide with an all new optional audio ppt for playing recorded lecture sections.

The companion participant workbook to the Dealing with Conflict Leader’s Guide and Instrument. This workbook includes all the exercise worksheets needed for participants to seamlessly follow the conflict workshop outlined in the Leader’s Guide.