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Professional Email Etiquette

Professional Email Etiquette
Average rating:
average rating 100%
Email is fast becoming the preferred method of contact for sharing information and resolving problems. The impression you leave with others about the quality of your organization and your own personal competency is largely based on the courtesy and professionalism of your email correspondence.
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Dress and Groom for the Workplace - Video

This enlightening DVD presents the fundamental principles of dressing for success on the job interview and in the workplace. Viewers are shown examples of these concepts to reinforce what works and what doesn't in formal offices, as well as in blue-collar work environments. The video also provides tips for creative shopping methods to help viewers find the appropriate clothes on any budget.
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When the Phone Rings: Telephone Skills Training Video

Great telephone service doesn't have to be a thing of the past. Even with the advent of email and the Internet, your customers still want to be able to call sometimes and reach a live person. And how that call is handled still makes a huge difference to the success of your organization. (DVD or Video Streaming)
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Workplace Communication Skills Video

Workplace Communication Skills Video
Average rating:
average rating 100%
Communication skills top the list of qualities that employers seek from job candidates, according to a recent survey conducted by the National Association of Colleges and Employers (NACE). Individuals who possess stellar communication skills are more likely to land jobs, keep them, and get promoted.
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Good First Impressions (DVD)

This DVD teaches viewers about the importance of appearance, confidence, maturity, emotional stability, and enthusiasm, and reveals how to improve upon these areas before an interview.
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Time Management: Get the Most Out of Your Time - DVD

It's 6:00 in the morning and you're already at your desk. In a desperate attempt to be productive, you plan to work - uninterrupted - until the frenzy of regular business hours begin. You don't have to rise before dawn to be effective at work. You just need the exciting, yes exciting training program

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Dealing with the Irate Customer II

Dealing with the Irate Customer II
Average rating:
average rating 100%
A customer service video that teaches skills to turn angry customers into satisfied customers. Angry customers can take their toll on employees, to the point where it can be easy to lose perspective. In this updated version of the classic training video, a frustrated employee receives advice from his coworkers on how to better handle difficult customers.
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Skills On The Job: Communication DVD

Using vignettes demonstrating good communication, this program covers such topics as introductions and titles, phone etiquette, asking questions, active listening, using I-messages, and communicating a positive attitude.
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Conflicts in the Workplace: Sources & Solutions

Use this conflict management video to reduce workplace conflict and help employees learn conflict resolution skills that improve collaboration, compromise and creativity.
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50 Activities for Conflict Resolution

This collection introduces the issue of conflict and its resolution as a part of workshops on management, leadership, communication, negotiation and diversity.

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Career Education Series: Workplace Basics: Essential Skills (2 Pack)

Copyright 2006 - With two young hosts to introduce vignettes and a short on-screen quiz after each section, this program will convince students of the direct connection between the skills they learn in school and their success in the workplace.
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Social Media at Work

Social media is everywhere—including our workplaces. While it can serve useful business purposes, it can also open the door to hackers, circulate rumors and abusive comments, create public relations nightmares, and be a real drag on productivity.

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50 Activities for Creativity and Problem Solving

These reproducible activities develop creative thinking, offer new approaches to problem solving, and develop innovative approaches to problems that aren't responding to traditional methods.
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The Netiquette Edge Educational Video

Teens get in on the ballroom dancing craze and realize that learning the steps of technology manners is a lot like learning dance steps. By applying good manners to the Internet, cell phones, iPods and other gadgets, they see how to keep wired to today's technology without losing the personal touch.
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The Courtesy Challenge Training Video

The members of a rock-climbing team realize they need to brush up on the basics of manners. The more they learn, the higher they climb. To master extreme etiquette they must follow the "CLIMB" protocol: use Common courtesies, watch their Language, make smooth Introductions, know Mealtime manners, and go beyond the Basics.
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Use the Telephone the Right Way Training DVD

Good common sense telephone techniques and old-fashion courtesy--especially in today's digital age--often define crucial business moments.
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It's Not Working: Workplace Etiquette Training DVD

It's Not Working: Workplace Etiquette offers a much-needed refresher on etiquette training; the program stresses the importance of decorum at work, showing how bad manners can affect productivity and damage relationships.
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The Customer Service Connection (DVD)

In this customer service DVD, professionally-acted scenes in a variety of businesses (bike shop, book store, machine shop) depict the universal importance of greeting customers, listening, evaluating customer needs, and responding appropriately. Phone skills are reviewed, as are the skills required to satisfy difficult customers.
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Secrets: Landing and Keeping a Job Training Video

What are transferable skills and why do we need them? They are skills acquired throughout your life that can be used at any job. Filmed in a sitcom format, like "The Office", this entertaining and informative DVD explains important job transferable skills including communication skills, problem-solving skills, and teamwork.
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Communication: The #1 Job Skill DVD

Using vignettes demonstrating good communication, this program covers such topics as introductions and titles, phone etiquette, asking questions, active listening, using I-messages, and communicating a positive attitude.
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50 Activities for Self-Development

Comes complete with learning objectives, facilitator guidance, and reproducible materials.

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Writing for Business Results DVD

This clear-cut, non-threatening approach gives you the principles you need to make your writing powerful, interesting and relevant to the reader. You'll improve all aspects of your business writing - from memos to e-mails to detailed annual reports

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As Simple As Respect - DVD

This easy-to-follow program features a series of workplace vignettes that illustrate disrespectful behavior and how to correct it.
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Customer Service: The Telephone Connection

Your voice, responsiveness, and product knowledge are the only tools you have to convey the right impression and build customer loyalty over the telephone. (DVD or Video Streaming)
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Stress: You're In Control II - DVD

Stress: You're in Control II teaches viewers to take responsibility for and recognize the five warning signs of too much stress
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Office Policies Procedures Manual (Download)

Quickly create the office policies and procedures you need for multiple departments of your business. The easily editable prewritten MS Word templates speed your development time and improve performance.
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Customer Service Counts - Video

This video is the solution. Great for new hires or energizing your current team, it uses humor to show employees that being good at customer service (and taking pride in their work) is not only a job requirement but can be personally satisfying as well. (DVD or Video Streaming)
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Total JWA Video Library (45 DVDs)

The total library package for $5,995.00 contains every program found in the JWA Video catalog in DVD format.
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Communication Breakdown - DVD

Release - 2007

Communication is the foundation for everything we do in the workplace. It happens every day, all the time. This program identifies the seven communication breakdowns most likely to undermine organizational success, and gives tips on how to avoid them.

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Smart Time Management DVD

In this practical, fast-paced program, time management expert Laura Stack shares insights gathered from some of the most successful people in the world. You'll learn how to stay focused and concentrate, communicate with your team and boss to improve personal productivity, build consistent personal routines, plug productivity leaks in your day, eliminate annoying time wasters, andimprove your personal efficiency.

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Ethics: The L.O.G.I.C. of Right - DVD

Video Streaming Also Available

Protect your organization from the cost of unethical behavior - devastating lawsuits, negative publicity, wasted time, loss of money, and low employee morale.

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Stress Less (DVD)

Stress is a silent killer. It has a profoundly negative effect on our health, both mentally and physically. And at the same time, we live in a world filled with potentially stressful situations and people.
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Influence: How to Build Effective Relationships and Allies (DVD)

As work increasingly cuts across boundaries, it's necessary for you to influence people at all levels of your organization in order to get your job done. You often need resources and information beyond your own unit, pay grade or department. (DVD or Video Streaming)
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Customer Service Collection (7 Courses)

Customer Service Collection (7 Courses)
Average rating:
average rating 80%
Keeping your customers happy is one of the most important parts of running a business. However, sometimes your employees may not have the skills necessary to provide the best service possible.
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Customer Service Zone - DVD

Featuring extensive expert research, Customer Service Zone has crystallized the essential learning points from dozens of sources; from customer service experts to dozens of real-life customers.
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